Movie Maker stops working while editing

Anonymous

Okay, I have read some of the forums for similar problems. I will ask my question AND tell what I have done already, so please MS employees, don't tell me to do the same old thing that you told to others, I tried, and it still did not work.

Now using Version 2011 (Build 15.4.3555.0308) it is what I got from downloading YESTERDAY (21 NOV 2012) after uninstalling and downloading. I was using some earlier version before, but I do not have that information now. BTW, the EARLIER version (loaded in 2010) was the one that worked fine for a year or so before this problem arose.

Captions are set to automatically add.

PROBLEM: While editing, especially the simplest of edits like "SPLIT", WLMM stops working. I would love to copy and paste the message, but MS does not allow that. It goes something like this:

"Windows Live Movie Maker has stopped working

A problem caused the program to stop working correctly.

Windows will close the program and notify you if a solution is available."

What I have done since that message became the only response MLMM gave me for ANY editing action is:

Downloaded and installed MS Live Essentials 2011, and the problem was not solved.

Did the "repair all Windows Live" option multiple times, no visible change in the problem.

Uninstalled MS Live Essentials 2011

Reinstalled only with the products I plan to use (no messenger, no mail), no change in the problem

Increased page size of memory to 150% of installed RAM, then more (a tip from another site) AND changed the thumbnail display to large, so fewer clips show at the same time. This helped only slightly, I can do an operation or two before I got the "stopped working" message.

During one of the uninstalls, my machine ran for at least three hours, giving me a message that the uninstall was still in progress. Shut down machine, restarted, and installed MS Live Essentials 2011.

I have not touched the Codecs. I presume that any codec MSWLMM needs comes with it, and besides everything was working just a few days ago. Every program I have used for downloading and converting files is the same as I have been using for months (Real, which my WLMM does not read anyway, and Firefox extension DownloadHelper).

BTW, WLMM does not like any format that YouTube offers for downloading.

So, folks, I have already uninstalled, reinstalled and repaired. I have monkeyed with memory page sizes too. Is there some magic codec file that MS does not bother to load that I need? Please, MS employees, stick to "solutions" that I have not tried yet!

Apologies for any misspellings, this was entered with Windows Explorer.

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65 answers

Anonymous

2012-11-24T04:22:05+00:00
Hi,

We appreciate your efforts in uploading the DxDiag and Application Event log. Since you're having trouble uploading the remaining log files (SysInfo and System Even log) we suggest that you upload it to your SkyDrive account and send us the publich shared link so we can download it on our end. To do this, please follow the steps below:
1. Go to **http://skydrive.live.com** then sign in using your Microsoft account.
2. Click (+) Create option and choose Folder to insert a new folder in your SkyDrive files then name it.
3. Once you've successfully created the folder select the target folder and click Upload option then locate the file in your **** computer and click Open button. You will see a new window that the file is being uploaded and it will be automatically added to the selected folder.
4. Click the Share Folder link beside Upload option.
5. A new window will pop-up then click the Get a link under Post to and click the Get a link button under Make public!.
6. Copy the entire link and paste it on your post.
- To copy the link you can use these keys (hold CTRL then press C to Copy or Highlight the entire link then press Right click and select Copy)
- To paste the link you can use these keys (hold CTRL then press V to Paste or Right click and select Paste)
Please submit the shared link on the private message section of this thread for security purposes.

Thank you.
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Anonymous

2012-11-27T22:21:19+00:00

I uploaded all the files you wanted four days ago. Any ideas?
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Anonymous

2012-11-29T02:09:19+00:00

Hello John,

We apologize for the delay in answering your query. Upon checking your log files, we found out that System Information is missing. I have provided a new private message for instructions on how to get and where you can upload the file.

After uploading, please reply back to this public thread.

Thank you.
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Anonymous

2012-11-29T23:36:55+00:00

Hello John,

Thank you for providing us the necessary log files. I will now escalate your issue to our support specialist for further assistance in your query.

Your patience is highly appreciated. Please check this thread from time to time for updates about the issue.

Thank you.
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Anonymous

2012-12-01T19:17:11+00:00

Hi John,

Our support specialist found an error in the application log which can be caused by a faulting hardware in your system. Based on the log files you provided, your video card drivers are outdated as you are using Driver Version: 7.15.0010.1502 which was released on 6/12/2008. We need to isolate your VGA device first so we need you to visit your computer manufacturer's website and search for an updated driver. If you are successful in updating your video card driver and the problem persists, please gather and upload a fresh set of log files for further review.

Thanks!
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