Movie Maker stops working while editing

Anonymous
2012-11-22T18:18:14+00:00

Okay, I have read some of the forums for similar problems.  I will ask my question AND tell what I have done already, so please MS employees, don't tell me to do the same old thing that you told to others, I tried, and it still did not work.

Now using Version 2011 (Build 15.4.3555.0308) it is what I got from downloading YESTERDAY (21 NOV 2012) after uninstalling and downloading.  I was using some earlier version before, but I do not have that information now.  BTW, the EARLIER version (loaded in 2010) was the one that worked fine for a year or so before this problem arose.

Captions are set to automatically add.

PROBLEM: While editing, especially the simplest of edits like "SPLIT", WLMM stops working.  I would love to copy and paste the message, but MS does not allow that.  It goes something like this:

"Windows Live Movie Maker has stopped working

A problem caused the program to stop working correctly.

Windows will close the program and notify you if a solution is available."

What I have done since that message became the only response MLMM gave me for ANY editing action is:

Downloaded and installed MS Live Essentials 2011, and the problem was not solved.

Did the "repair all Windows Live" option multiple times, no visible change in the problem.

Uninstalled MS Live Essentials 2011

Reinstalled only with the products I plan to use (no messenger, no mail), no change in the problem

Increased page size of memory to 150% of installed RAM, then more (a tip from another site) AND changed the thumbnail display to large, so fewer clips show at the same time. This helped only slightly, I can do an operation or two before I got the "stopped working" message.

During one of the uninstalls, my machine ran for at least three hours, giving me a message that the uninstall was still in progress.  Shut down machine, restarted, and installed MS Live Essentials 2011.

I have not touched the Codecs.  I presume that any codec MSWLMM needs comes with it, and besides everything was working just a few days ago.  Every program I have used for downloading and converting files is the same as I have been using for months (Real, which my WLMM does not read anyway, and Firefox extension DownloadHelper).

BTW, WLMM does not like any format that YouTube offers for downloading.

So, folks, I have already uninstalled, reinstalled and repaired.  I have monkeyed with memory page sizes too.  Is there some magic codec file that MS does not bother to load that I need?  Please, MS employees, stick to "solutions" that I have not tried yet!

Apologies for any misspellings, this was entered with Windows Explorer.

Windows for home | Other | Music, photos, and video

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  1. Anonymous
    2013-01-10T01:14:43+00:00

    Uploaded the last System information and DxDiag logs to the same folder just now.  The file names begin with "Round Two."

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  2. Anonymous
    2013-01-10T00:05:46+00:00

    Hi,

    I have checked that link and we can now see the video files and event logs, but we can't see the System information and DxDiag logs. I you have already uploaded it, please ensure that the permission setting for those to files are set to Public. You can refer to this article for the steps:

    Share files and folders and change permissions

    Thanks.

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  3. Anonymous
    2013-01-09T21:19:43+00:00

    Hi John Tagliaferro,

     

    We apologize for the inconvenience this has caused you. The item SkyDrive URL that you hae supplie is not working. It may have been deleted or you did not provide us permission on the contents when they you did so. Were you able to check the link if it was working or if you were able to view the source files requested?

     

    One other thing, it is imperative that you submit new log files in order for us to check whether you are able to install the latest VGA updates as Movie Maker depends on these heavily. To accomplish that. plese refer to the link below:

     

    How to get Log Files

     

     

    Thanks!

     

     

    My GOD!  How many times are you going to go through this VGA drill?  You already "checked" that and tried to blame this problem on VGA drivers that were working just fine in October.  Again, (see upthread too, I don't know how many times) Toshiba says there are no new drivers for this machine.  The chip maker says Toshiba is the one for the updates.  THERE ARE NO NEW UPDATES FOR MY DRIVERS, EVEN THROUGH THE MS UPDATE APPLICATION.

    How many times must I tell you that my drivers are as up-to-date as Toshiba is making them?  I am beginning to believe this is some sort of skit you guys based on a Big Bang Theory episode.

    How is it these links to the SkyDrive work one week then stop working the next?

    Here is a link, yet again:

    *removed for privacy purposes*

    It says: "

    Video Files

    People with a view link

    Saving

    Anyone with this link can see the files you share."

    The latest round of log files are in there now, as well as oodles of video that will not work in WLMM on this machine.  AGAIN (as if you guys read this) the WLMM on my puney little Toshiba NB205 runs fine. The version on this Satellite ran fine too, until October 2012.

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  4. Anonymous
    2013-01-09T16:25:11+00:00

    Hi John Tagliaferro,

    We apologize for the inconvenience this has caused you. The item SkyDrive URL that you hae supplie is not working. It may have been deleted or you did not provide us permission on the contents when they you did so. Were you able to check the link if it was working or if you were able to view the source files requested?

    One other thing, it is imperative that you submit new log files in order for us to check whether you are able to install the latest VGA updates as Movie Maker depends on these heavily. To accomplish that. plese refer to the link below:

    How to get Log Files

    Thanks!

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  5. Anonymous
    2013-01-04T23:47:52+00:00

    Hi John,

    I have re-escalated this to our support specialists. We appreciate your patience, please continue checking back for updates.

    Thanks.

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