Movie Maker stops working while editing

Hello John,

We understand that you were able to use Movie Maker back in October 2012 but just to confirm, was it the "old version" that was working fine (the 2.6 version) or was it Windows Live Movie Maker 2011? You have submitted sample files for us to investigate and we saw that you had the old version (MWSMM file extension for the 2.6 version) as well as the new one (WLMP file extension for WLMM 2011) included in those. So just to clarify this issue further, the old project file which was created in the 2.6 version and was running under the Vista platform would eventually work fine assuming that you were using this version prior to getting the 2011 version installed. The reason we can say this is because based on the log files you have submitted, the video card driver version running on that machine was from a 2008 update and therefore can support the project file as well as the application if you were using the 2.6 version.

As for running Windows Live Movie Maker 2011 version on your Vista machine, it can be done so with no problems at all provided that the "video card driver version is up to date". As stated above, the video card driver running on your VISTA machine was from a 2008 update - 3 years even before WLMM 2011 was created. Pointing out to my previous post as well, these new Movie Maker versions (both 2011 and 2012) uses "extensive graphics rendering application" meaning it will fully utilize your video card's hardware functionality and if these are not updated appropriately then one should expect to run into problems when doing so (one of which would be crashing events as the hardware could not handle the requirements needed by Windows Live Movie Maker 2011 to run properly). This is the reason why we keep urging you to have this hardware of yours updated in order to, if not alleviate, solve the concern that you are having.

Please understand that as much as we would want to help you out further with your concern, if there would be limitations as to what your VISTA machine could do then we would be stuck in a situation where we could not diagnose further what needs to be done in order to get the problem resolved. I am wondering as well as to why your laptop does not accept new updates whereas upon checking the website of your video card's driver updates, I can see that new versions are made available for you to download and install. If you are unable to use Windows Live Movie Maker 2011 on your VISTA machine, then it would be best to use another one that works and has an updated driver version for this matter.

Sincerely,

Windows Live Global Escalations Team

Hi,

We apologize for the inconvenience. I have re-escalated this to our support specialists. We will post back for updates.

Thank you.

Hello John,

Thank you for submitting the log files as well as the sample videos for us to use in order to investigate this issue further. It seems that you are using Windows Live Movie Maker 2011 and eventhough your system supports this version, the video card update that is currently installed in your machine is already outdated. Just to set your expectations, the software uses heavy graphics application when it is being utilized especially during editing procedures. An outdated driver can also be the cause as to why the application would crash or not respond during editing process because the hardware itself couldn't keep up with the requirements needed by the software to run hence the reason why we keep urging you to at least have it updated to isolate the matter further. The reason why we are fervently asking you to do so is because we tested the videos and the project file you've sent and all is working fine from our end - this isolates the issue to your system/hardware specs at this point.

Here are some suggestions/options that can be done though to see if it helps out with your issue:

Contact your computer manufacturer to ask for assistance in terms of getting the latest driver version update for your video card.

If the video card could not be updated, ask if a newer version of the hardware could be replaced for your machine. 

Try to use a different machine that has an updated video card driver to finish your project.

Split the movie in smaller parts, render each of these smaller parts and recombine them all together to create the final product (there have been some concerns with the application in terms of handling project files that become lengthy and large after doing heavy editing and using video source files that are big in file size). 

Do let us know if any of the above steps helped you out in any way but should you wish to use the older version of Movie Maker for Windows, you can check this post for further details:

http://answers.microsoft.com/en-us/windows/forum/windows\_7-windows\_programs/need-to-download-windows-movie-maker-26-in-windows/0b2928e9-f29b-4c33-9e5f-14f091a4b7dc

Regards,

Windows Live Global Escalations Team

For God's sake!

This was WORKING FINE in OCTOBER, 2012.

You want Toshiba to update the hardware in my Satellite LAPTOP so that your program, that was working fine before, will start working again?

You keep saying that "getting the latest driver version update for your video card" which you have been saying for MONTHS, to which I have replied more than enough. So, let me rephrase THERE AIN'T NO NEW ONE! It cannot possibly be "out of date" if it is the newest one they came out with.

I already told you that I used a different machine for some video. It is pretty frustrating that you guys don't bother reading the tread. I used a Toshiba NB205, it still works fine, but it is using that Jr. version of Windows 7. The computer in question uses Vista AND IT WAS WORKING FINE IN OCTOBER.

I CANNOT SPLIT IT INTO SMALLER PARTS BECAUSE WLMM CRASHES WHEN I USE THE SPLIT FUNCTION!

THE OLDER VERSION DOES NOT WORK ANYMORE EITHER! I TOLD YOU THAT IN THE THREAD, WMM 2.6 DOES NOT WORK ON THIS MACHINE EITHER.

HOW DO I USE WHATEVER THE **** VERSIONS THAT WERE WORKING BEFORE YOU GUYS "HELPED" WITH THE UPDATE THAT BROKE WLMM?

Hello John,

Thank you for submitting the log files as well as the sample videos for us to use in order to investigate this issue further. It seems that you are using Windows Live Movie Maker 2011 and eventhough your system supports this version, the video card update that is currently installed in your machine is already outdated. Just to set your expectations, the software uses heavy graphics application when it is being utilized especially during editing procedures. An outdated driver can also be the cause as to why the application would crash or not respond during editing process because the hardware itself couldn't keep up with the requirements needed by the software to run hence the reason why we keep urging you to at least have it updated to isolate the matter further. The reason why we are fervently asking you to do so is because we tested the videos and the project file you've sent and all is working fine from our end - this isolates the issue to your system/hardware specs at this point.

Here are some suggestions/options that can be done though to see if it helps out with your issue:

1. Contact your computer manufacturer to ask for assistance in terms of getting the latest driver version update for your video card.
2. If the video card could not be updated, ask if a newer version of the hardware could be replaced for your machine.
3. Try to use a different machine that has an updated video card driver to finish your project.
4. Split the movie in smaller parts, render each of these smaller parts and recombine them all together to create the final product (there have been some concerns with the application in terms of handling project files that become lengthy and large after doing heavy editing and using video source files that are big in file size).

Do let us know if any of the above steps helped you out in any way but should you wish to use the older version of Movie Maker for Windows, you can check this post for further details:

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/need-to-download-windows-movie-maker-26-in-windows/0b2928e9-f29b-4c33-9e5f-14f091a4b7dc

Regards,

Windows Live Global Escalations Team

Hi John,

Thank you for uploading the log files. We will forward that to our support specialist for a comprehensive investigation. We cannot provide an estimated time when will the solution be made available. Rest assured that we will keep you informed for any updates.

Your understanding and patience in this regard is highly appreciated.

Regards,

Leonard.