Movie Maker stops working while editing

Anonymous
2012-11-22T18:18:14+00:00

Okay, I have read some of the forums for similar problems.  I will ask my question AND tell what I have done already, so please MS employees, don't tell me to do the same old thing that you told to others, I tried, and it still did not work.

Now using Version 2011 (Build 15.4.3555.0308) it is what I got from downloading YESTERDAY (21 NOV 2012) after uninstalling and downloading.  I was using some earlier version before, but I do not have that information now.  BTW, the EARLIER version (loaded in 2010) was the one that worked fine for a year or so before this problem arose.

Captions are set to automatically add.

PROBLEM: While editing, especially the simplest of edits like "SPLIT", WLMM stops working.  I would love to copy and paste the message, but MS does not allow that.  It goes something like this:

"Windows Live Movie Maker has stopped working

A problem caused the program to stop working correctly.

Windows will close the program and notify you if a solution is available."

What I have done since that message became the only response MLMM gave me for ANY editing action is:

Downloaded and installed MS Live Essentials 2011, and the problem was not solved.

Did the "repair all Windows Live" option multiple times, no visible change in the problem.

Uninstalled MS Live Essentials 2011

Reinstalled only with the products I plan to use (no messenger, no mail), no change in the problem

Increased page size of memory to 150% of installed RAM, then more (a tip from another site) AND changed the thumbnail display to large, so fewer clips show at the same time. This helped only slightly, I can do an operation or two before I got the "stopped working" message.

During one of the uninstalls, my machine ran for at least three hours, giving me a message that the uninstall was still in progress.  Shut down machine, restarted, and installed MS Live Essentials 2011.

I have not touched the Codecs.  I presume that any codec MSWLMM needs comes with it, and besides everything was working just a few days ago.  Every program I have used for downloading and converting files is the same as I have been using for months (Real, which my WLMM does not read anyway, and Firefox extension DownloadHelper).

BTW, WLMM does not like any format that YouTube offers for downloading.

So, folks, I have already uninstalled, reinstalled and repaired.  I have monkeyed with memory page sizes too.  Is there some magic codec file that MS does not bother to load that I need?  Please, MS employees, stick to "solutions" that I have not tried yet!

Apologies for any misspellings, this was entered with Windows Explorer.

Windows for home | Other | Music, photos, and video

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  1. Anonymous
    2013-07-11T22:46:52+00:00

    Hello BudgieBird,

    Thank you for posting. Regarding your issue, we'd like to know some details regarding the choppiness that you mentioned you are experiencing such as:

    1. What file type/s is this issue is occurring?
    2. Since you stated that the issue started happening beginning of June, what changes (software or hardware) or updates do you recall got installed in the machine lately?
    3. Are you currently working on a laptop or a desktop machine? If its a laptop, do you experience the same issue happening with the same set of video files on a desktop machine?
    4. Do you have audio during editing? What is the quality of the audio as well (choppy, garbled, etc.)?
    5. What version and build of Movie Maker are you currently using?

    It would also help a lot if you could provide us some sample video files that you used on the application where the said issue is happening so that we could also test if the same problem would be experienced on our side. We'd like to cover as much ground as possible in order to understand and determine what is causing the said problem.

    Regards,

    Windows Live Global Escalations Team

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  2. Anonymous
    2013-07-11T05:21:50+00:00

    Hi Jeff,

    Thank you for providing the complete log files. I have now submitted the information to our support specialist for further investigation. Please check this post for updates from time to time.

    We appreciate your patience regarding this matter.

    Regards.

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  3. Anonymous
    2013-07-11T02:16:35+00:00

    Hello Jeff,

    I have checked the logs that you've submitted and noticed that the log files that you’ve provided were incomplete. Please refer to the private message for instructions on how to gather the other log files that needs to be uploaded.

    Note that you need to be signed in to view the private message. Afterwards, kindly reply back to this public post for us to be notified.

    We'll await for your response.

    Thank you.

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  4. Anonymous
    2013-07-11T01:51:24+00:00

    I attached the three log events. Hopefully we don't go in circles like the last guy? 

    Thanks,

    Jeff

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  5. Anonymous
    2013-07-10T20:50:00+00:00

    Hello,

    Thank you for your post. Since you are also getting the same issue and tried the steps provided in this thread, we request that you provide us log files for this issue. Follow the steps on the link below:

    **How to gather Log files for Windows Live Movie Maker and Windows Live Photo Gallery**

    Upload the log files on the private message area that I've enabled for you. Make sure that you sign in to Microsoft Community forum and click the You have a private reply to this message. Click here to read it on our secure private messages sectionlink to access it. If you have further questions, please let us know.

    Regards.

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