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Okay, I have read some of the forums for similar problems. I will ask my question AND tell what I have done already, so please MS employees, don't tell me to do the same old thing that you told to others, I tried, and it still did not work.
Now using Version 2011 (Build 15.4.3555.0308) it is what I got from downloading YESTERDAY (21 NOV 2012) after uninstalling and downloading. I was using some earlier version before, but I do not have that information now. BTW, the EARLIER version (loaded in 2010) was the one that worked fine for a year or so before this problem arose.
Captions are set to automatically add.
PROBLEM: While editing, especially the simplest of edits like "SPLIT", WLMM stops working. I would love to copy and paste the message, but MS does not allow that. It goes something like this:
"Windows Live Movie Maker has stopped working
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available."
What I have done since that message became the only response MLMM gave me for ANY editing action is:
Downloaded and installed MS Live Essentials 2011, and the problem was not solved.
Did the "repair all Windows Live" option multiple times, no visible change in the problem.
Uninstalled MS Live Essentials 2011
Reinstalled only with the products I plan to use (no messenger, no mail), no change in the problem
Increased page size of memory to 150% of installed RAM, then more (a tip from another site) AND changed the thumbnail display to large, so fewer clips show at the same time. This helped only slightly, I can do an operation or two before I got the "stopped working" message.
During one of the uninstalls, my machine ran for at least three hours, giving me a message that the uninstall was still in progress. Shut down machine, restarted, and installed MS Live Essentials 2011.
I have not touched the Codecs. I presume that any codec MSWLMM needs comes with it, and besides everything was working just a few days ago. Every program I have used for downloading and converting files is the same as I have been using for months (Real, which my WLMM does not read anyway, and Firefox extension DownloadHelper).
BTW, WLMM does not like any format that YouTube offers for downloading.
So, folks, I have already uninstalled, reinstalled and repaired. I have monkeyed with memory page sizes too. Is there some magic codec file that MS does not bother to load that I need? Please, MS employees, stick to "solutions" that I have not tried yet!
Apologies for any misspellings, this was entered with Windows Explorer.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi John Tagliaferro,
We appreciate your efforts for uploading the requested log files. We will pass that information to our support specialist for a comprehensive investigation of your issue. There's no precise time frame when will the solution be made available. Rest assured that we will keep you posted for any updates.
Your patience is much appreciated.
Thank you.
H John,
We apologize for the inconvenience that this may have caused you. We need to gather a fresh set of logs so we can monitor the changes made on your computer after the troubleshooting steps that you did, so we can better investigate the issue. Please upload the logs on the private message.
Thank you.
Hi John Tagliaferro,
Our support team advises to update your video card driver through the link below:
They also found out that you have a lot of programs running when using Movie Maker while you only have 2GB of RAM and Dual-core processor. Please close the other unnecessary programs while making movie editing. You might also be editing a large video which might also cause Movie Maker to fail and they advise to edit the videos in small parts if possible.
In case the issue still persists, please provide us a fresh set of log files from the affected computer. I've opened a private message in this thread where you can upload log files. The instructions on how to gather the log files were also provided in the private message. Make sure that you are currently signed in Microsoft Community to view the private message and reply on this post to notify us that the required files have been provided.
Thanks!
Just tried it after updating wireless driver. ALL OTHER DRIVERS ARE UP TO DATE PER EVERYBODY WHO CHECKS AND BUILDS THEM. Only application open per Task Manager was WLMM. 101 processes, CPU usage 7%, physical memory around 60%, AND IT STILL STOPPED WORKING AS SOON AS I CLICKED SPLIT.
IT WAS NOT DOING THIS IN EARLY OCTOBER!
What is wrong with YOUR software that was WORKING just a few weeks ago and is NOT WORKING NOW?
Hi John Tagliaferro,
Our support team advises to update your video card driver through the link below:
They also found out that you have a lot of programs running when using Movie Maker while you only have 2GB of RAM and Dual-core processor. Please close the other unnecessary programs while making movie editing. You might also be editing a large video which might also cause Movie Maker to fail and they advise to edit the videos in small parts if possible.
In case the issue still persists, please provide us a fresh set of log files from the affected computer. I've opened a private message in this thread where you can upload log files. The instructions on how to gather the log files were also provided in the private message. Make sure that you are currently signed in Microsoft Community to view the private message and reply on this post to notify us that the required files have been provided.
Thanks!
Graphics Driver
| Product Detected | Mobile Intel® 4 Series Express Chipset Family | |||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Current Driver Installed | 7.15.10.1502 | |||||||||||||||||||||
| A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues.<br> Contact your computer manufacturer for the latest driver for your computer.<br><br><br><br> <br><br><br>Intel Chipset Software Installation Utility (Chipset INF) <br><br><br> | Product Detected | Intel® 6, 5, 4, 3, 900 Series Chipsets | <br> | --- | --- | <br> | Current Version Installed | 8.7.0.1007 | <br> | This version is valid. <br><br><br> <br><br><br><br> | Product Detected | Realtek High Definition Audio | <br> | --- | --- | <br> | Current Driver Installed | 6.0.1.5599 | <br> | This device is unknown or unsupported. Please contact the manufacturer for possible updates.<br>More information>><br> |
Hi John Tagliaferro,
Our support team advises to update your video card driver through the link below:
They also found out that you have a lot of programs running when using Movie Maker while you only have 2GB of RAM and Dual-core processor. Please close the other unnecessary programs while making movie editing. You might also be editing a large video which might also cause Movie Maker to fail and they advise to edit the videos in small parts if possible.
In case the issue still persists, please provide us a fresh set of log files from the affected computer. I've opened a private message in this thread where you can upload log files. The instructions on how to gather the log files were also provided in the private message. Make sure that you are currently signed in Microsoft Community to view the private message and reply on this post to notify us that the required files have been provided.
Thanks!
