Movie Maker stops working while editing

Anonymous
2012-11-22T18:18:14+00:00

Okay, I have read some of the forums for similar problems.  I will ask my question AND tell what I have done already, so please MS employees, don't tell me to do the same old thing that you told to others, I tried, and it still did not work.

Now using Version 2011 (Build 15.4.3555.0308) it is what I got from downloading YESTERDAY (21 NOV 2012) after uninstalling and downloading.  I was using some earlier version before, but I do not have that information now.  BTW, the EARLIER version (loaded in 2010) was the one that worked fine for a year or so before this problem arose.

Captions are set to automatically add.

PROBLEM: While editing, especially the simplest of edits like "SPLIT", WLMM stops working.  I would love to copy and paste the message, but MS does not allow that.  It goes something like this:

"Windows Live Movie Maker has stopped working

A problem caused the program to stop working correctly.

Windows will close the program and notify you if a solution is available."

What I have done since that message became the only response MLMM gave me for ANY editing action is:

Downloaded and installed MS Live Essentials 2011, and the problem was not solved.

Did the "repair all Windows Live" option multiple times, no visible change in the problem.

Uninstalled MS Live Essentials 2011

Reinstalled only with the products I plan to use (no messenger, no mail), no change in the problem

Increased page size of memory to 150% of installed RAM, then more (a tip from another site) AND changed the thumbnail display to large, so fewer clips show at the same time. This helped only slightly, I can do an operation or two before I got the "stopped working" message.

During one of the uninstalls, my machine ran for at least three hours, giving me a message that the uninstall was still in progress.  Shut down machine, restarted, and installed MS Live Essentials 2011.

I have not touched the Codecs.  I presume that any codec MSWLMM needs comes with it, and besides everything was working just a few days ago.  Every program I have used for downloading and converting files is the same as I have been using for months (Real, which my WLMM does not read anyway, and Firefox extension DownloadHelper).

BTW, WLMM does not like any format that YouTube offers for downloading.

So, folks, I have already uninstalled, reinstalled and repaired.  I have monkeyed with memory page sizes too.  Is there some magic codec file that MS does not bother to load that I need?  Please, MS employees, stick to "solutions" that I have not tried yet!

Apologies for any misspellings, this was entered with Windows Explorer.

Windows for home | Other | Music, photos, and video

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  1. Anonymous
    2013-07-10T13:21:34+00:00

    This was kinda funny to read because I'm having the exact same problem and have already done all of this before getting to this thread. I was working on WMM since Jan 2013 then all of a sudden it gets super choppy about the beginning of June. Did anyone solve this problem?

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  2. Anonymous
    2013-02-08T01:17:41+00:00

    Hello John,

    If your video card could not be updated anymore and your manufacturer no longer offers new updates for it, then I wouldn't recommend using Windows Live Movie Maker 2011 since your hardware could not handle the requirements needed by the application to run properly. You'll simply have to uninstall both the 2011 and 2.6 versions of Movie Maker installed in your machine and then do a reinstall of Movie Maker 2.6 from the download link I provided from my previous post. The reason why we want to remove what version/s of Movie Maker is/are currently installed in the computer is that the components could be possibly corrupted already and therefore we want to make a clean install of the 2.6 version in order to prevent issues such as the application using these corrupted components.

    Once you have uninstalled any existing Movie Maker version (whether it be Windows Live Essentials 2011 or Movie Maker 2.6 from the Programs and Features section of Windows Vista), locate any existing "Windows Live" folder that got left behind as these are not automatically removed from your system. The location where these folders can be located are as follows:

    • C:\Program Files*Windows Live* (Please also check C:\Program Files x86*Windows Live* if in case you have Program Files x86 folder available).
    • C:\Program Files\Common Files*Windows Live* (Please also check C:\Program Files x86*Windows Live* if in case you have Program Files x86 folder available)
    • C:\Program Data\Microsoft*Windows Live*
    • C:\Users<username>\AppData\Local*Windows Live*
    • C:\Users<username>\AppData\Local\Microsoft*Windows Live*

    **Note: "**Program Data" and "AppData" folders are hidden. Make sure to toggle your settings to "Show Hidden files and Folders".

    Once you have removed the folders specified, restart the machine and then proceed with the reinstallation of Movie Maker 2.6 from the download link I provided in my previous post.

    Thanks,

    Windows Live Global Escalations Team

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  3. Anonymous
    2013-02-08T00:04:41+00:00

    Hi John,

    We apologize for the inconvenience. I have re-escalated this to our support specialists. We appreciate your patience, we will post back for updates.

    Thank you.

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  4. Anonymous
    2013-02-07T20:24:04+00:00

    Hi John,

     

    Here are some options for you to get this issue addressed with regard to your outdated video card driver:

    1. Download and install the update specific to your VGA hardware. Link: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22165&lang=eng&OSVersion=Windows%20Vista%20Home%20Premium%2C%2032-bit%20version*&DownloadType=Drivers
    2. If the above link does not work on your computer or is not allowing you to install it, download and install the Intel Driver Update Utility tool. This tool will help you detect which driver updates

    are relevant to your computer, and then helps you install them quickly and easily. Link: http://www.intel.com/p/en_US/support/detect?iid=dc_iduu

    Lastly, if the VGA hardware installed on your laptop could not be updated anymore due to alterations made by your computer's OEM (Original Equipment Manufacturer), you can revert back to using Windows Movie Maker 2.6 for Vista. Here is the link where you can download it: http://www.microsoft.com/en-us/download/details.aspx?id=34

     

    Remember to uninstall any existing Windows Live Essentials 2011 products installed on your machine before proceeding with the installation of Movie Maker 2.6 for Vista in order to avoid any conflicting processes along the way.

     

     

    Thanks,

    Windows Live Global Escalations Team

    I have Movie Maker 2.6 for Vista installed. It stopped working around the same time as WLMM.

    Tried #1 link, yet again: "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer. Setup will exit."

     

    I have informed you guys of this several times. Do you think I am just making it up or something?

     

    The manufacturer does not have a new driver either. No, I am not making that up and I've told you that every time I tried.

    Tried #2 link, yet again: "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer. Setup will exit."

    How may times are you guys goign to tell me to do the same exact things that do not work and have me report back to you that they do not work? This has been your running gag since NOVEMBER 2012!

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  5. Anonymous
    2013-02-07T20:15:28+00:00

    Hi John,

     

    Here are some options for you to get this issue addressed with regard to your outdated video card driver:

    1. Download and install the update specific to your VGA hardware. Link: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22165&lang=eng&OSVersion=Windows%20Vista%20Home%20Premium%2C%2032-bit%20version*&DownloadType=Drivers
    2. If the above link does not work on your computer or is not allowing you to install it, download and install the Intel Driver Update Utility tool. This tool will help you detect which driver updates

    are relevant to your computer, and then helps you install them quickly and easily. Link: http://www.intel.com/p/en_US/support/detect?iid=dc_iduu

    Lastly, if the VGA hardware installed on your laptop could not be updated anymore due to alterations made by your computer's OEM (Original Equipment Manufacturer), you can revert back to using Windows Movie Maker 2.6 for Vista. Here is the link where you can download it: http://www.microsoft.com/en-us/download/details.aspx?id=34

     

    Remember to uninstall any existing Windows Live Essentials 2011 products installed on your machine before proceeding with the installation of Movie Maker 2.6 for Vista in order to avoid any conflicting processes along the way.

     

     

    Thanks,

    Windows Live Global Escalations Team

    I have Movie Maker 2.6 for Vista installed. It stopped working around the same time as WLMM.

    Tried #1 link, yet again: "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer. Setup will exit."

    I have informed you guys of this several times. Do you think I am just making it up or something?

    The manufacturer does not have a new driver either. No, I am not making that up and I've told you that every time I tried.

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