Nokia Lumia 800 won't connect to Zune.

Anonymous
2012-01-16T12:02:42+00:00

Everytime i connect my phone to my computer the Zune software starts up.

However, it comes up with an error message saying 'Can't connect your phone, disconnect it, restart it and retry it'

I have restarted my phone and retried it 5 times, i've restarted my laptop 5 times and it still won't connect!

Windows for home | Other | Music, photos, and video

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Anonymous
2012-02-29T20:46:50+00:00

I found this in internet:

"The solution is the date.

 I you change your date time to tomorrow it works. I think it is a problem with the leap year."

(http://forum.xda-developers.com/showthread.php?p=23109305)

it worked for me:)

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  1. Anonymous
    2012-02-29T19:41:29+00:00

    LOL, from XDA site, if you change your phone date to tomorrow it will work, must be a problem with the leap year.

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  2. Anonymous
    2012-02-29T20:00:17+00:00

    You are now chatting with 'Aled D.'.

    Aled D.: Hello Koen van b, My name is Aled D. with Microsoft Customer Support and I will be assisting you today. For your records, your service request number is: xxx

    Please give me a few moments as I review the information you've submitted.

    Aled D.: Your Windows Phone 7 won't connect with your Zune software?

    Koen van b: thats correct.

    Koen van b: I've tried 4 computers in total, 2 of the 4 in total were fresh installed machines

    Koen van b: my phone is also brand new (Nokia Lumia 800)

    Koen van b: and has never ever been connected.

    Koen van b: I also tried all the KB articles available (cleaning certificates, checking driver version, if the device is working correctly in device manager)

    Koen van b: and I tried on win7 x64 as well as win7 x64 sp1 as well as xp sp3 x86

    Koen van b: computer has been restarted multiple times, reinstalled zune, device has been restarted and factory reset

    Koen van b: http://answers.microsoft.com/en-us/zune/forum/account-phone/nokia-lumia-800-wont-connect-to-zune/7f5a7964-8cbe-4f5b-82e9-83dc98549ee6?page=3

    Koen van b: As you can see I'm also not alone in this.

    Aled D.: Can I get the error message that you are getting from the software please?

    Koen van b: the white splash screen is telling me CONNECTION ERROR, can't connect to your phone. Disconnect it, restart it, then try connecting again.

    Koen van b: just seconds after starting zune

    Aled D.: We have been getting a lot of this today. This issue appears to be down to the fact that today is a leap day.

    Koen van b: ROFL

    Aled D.: Try changing the date on your computer, restart the Zune software, and see if the same error occurs.

    Koen van b: yep, that worked. thanks!

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  3. Anonymous
    2012-02-29T21:54:53+00:00

    Thank you so much...After all afternoon, including over an hour with the computer Geeks, this simple step has worked!!!!!

    Why didn't Nokia tink of possible problems with new phones at this time???

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  4. Anonymous
    2012-02-29T21:55:42+00:00

    or even THINK of possible problems!!!

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