Nokia Lumia 800 won't connect to Zune.

Anonymous
2012-01-16T12:02:42+00:00

Everytime i connect my phone to my computer the Zune software starts up.

However, it comes up with an error message saying 'Can't connect your phone, disconnect it, restart it and retry it'

I have restarted my phone and retried it 5 times, i've restarted my laptop 5 times and it still won't connect!

Windows for home | Other | Music, photos, and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-02-29T20:46:50+00:00

I found this in internet:

"The solution is the date.

 I you change your date time to tomorrow it works. I think it is a problem with the leap year."

(http://forum.xda-developers.com/showthread.php?p=23109305)

it worked for me:)

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  1. Anonymous
    2012-10-10T11:05:46+00:00

    how can i connect my nokia lumia 800

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  2. Anonymous
    2012-07-27T12:35:29+00:00

    ive had the same problem sum program on your computer is stopping it i had to take mine in to a shop zune messed all my drives up but zune and microsoft say its not them that messed it up

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  3. Anonymous
    2012-07-27T11:35:42+00:00

    My Lumia 800 is recognised by both my Windows 7 Laptop and desktop but is not a 'connected device' as far as Zune is concerned. I have uninstalled Zune and reinstalled; good call re installing with the 'phone attached, but Windows won't do it and I need to disconnect the 'phone before it will proceed. Could it be a W7 64 bit issue? Are you guys who're struggling like me runnin 64 bit?

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  4. Anonymous
    2012-07-07T12:02:23+00:00

    ive got probles with the 710 just says no device connected but it shows in device manager on my laptop

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