Nokia Lumia 800 won't connect to Zune.

Anonymous

Everytime i connect my phone to my computer the Zune software starts up.

However, it comes up with an error message saying 'Can't connect your phone, disconnect it, restart it and retry it'

I have restarted my phone and retried it 5 times, i've restarted my laptop 5 times and it still won't connect!

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Anonymous

I found this in internet:

"The solution is the date.

I you change your date time to tomorrow it works. I think it is a problem with the leap year."

(http://forum.xda-developers.com/showthread.php?p=23109305)

it worked for me:)

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64 additional answers

Anonymous

2012-02-29T12:20:36+00:00

I have the same problem with a brand new Lumia 800 and a fresh installation of Zune. Can't get them to connect whatsoever. None of the proposed solutions are applicable...
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Anonymous

2012-02-29T11:53:01+00:00

Hi,

I have the same problem, but I have tried everything from the post http://support.microsoft.com/kb/2468307/en-us and nothing works....

is there anything else I can do?

thakns for your help!

Steven
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Anonymous

2012-02-29T11:52:29+00:00

Neither of the option in the link resolved my problem.
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Anonymous

2012-01-16T13:00:22+00:00

Hi ZoeHale,

Thank you for posting on the forum.

Please take a look at the following article which should resolve your issue:

http://support.microsoft.com/kb/2468307/en-us

Please let us know if you need further assistance.

Kind Regards,

Sheena M.
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