I realised that the hdmi cable which connect my va nvidia to the tv was atached. Nvidea was considerin my tv as my primary display. Remove it or try windows key + p to change betwen displays.
Windows 7 boots to an unresponsive black screen with mouse cursor...
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Anonymous
Started up the PC one day and it booted to a black screen. I didn't change the configuration in any way, it just happened suddenly.
What it does:
The PC turns on like normal. I get the bios screen. I get the Windows logo screen. Then I get a black screen with a mouse cursor in the middle.
I can move the mouse, but the buttons don't do anything--left or right click. No keys on the keyboard change the screen. Ctrl+Alt+Del does nothing. Windows key does nothing. Esc does nothing, etc. At this point the only option is to hold down the power button and turn it off.
What I've tried:
I tried to start it in safe mode, but the same thing happens. It shows the system files that are loading. The last file it shows loading is Windows/system32/DRIVERS/AtiPcie.sys then it goes to a black screen with a mouse cursor again; only this time it is in safe mode resolution so the mouse cursor is larger and not as sharp. Also, no keyboard strokes have any affect just as with normal mode.
It is a Dell Inspiron, so it came with an onboard repair utility. I used the Startup Repair tool, but it found no problems. The diagnostics tools found no issues with the hard drive or any of the other major system components. However, this error came up which appears to be related to the multi-card (SD, micro SD, etc.) reader on the front of the PC:
error code 4400:011A
msg:SCSI_1-000 DISK_generic-_SD/MMC - target not ready
It seems that this is unrelated to the black screen. I unplugged the card reader and still had the same problem. Otherwise, it passes all other tests the onboard diagnostic utility has including, memory tests, fan tests, hard drive tests, etc.
I have not, however, tried a full system restore yet. From what I've read in several forums, many have tried this in similar situations and still had the same problem. Since there are several files I'd rather not lose, I wanted to explore all other avenues.
Sorry if this is a repeat question in the forum. Most of the other situations seemed similar, but there was always something they could do that I could not, like press Ctrl+Alt+Del or boot into safe mode or whatever.
Here is as much of the system info that I can gather without having the PC on (not mine, I'm doing this for a friend):
-Dell Inspiron (I think it's a 570)
-OS: Windows 7 Home
-AMD Athlon II X2
-Integrated Video Card (I tried both the VGA output and the HDMI, which he normally uses, and both give the same results) ATI Radeon HD 4200
I hope I've been thorough enough to allow you to help me without wasting any of your time, and I thank you in advance.
Windows for home | Other | Input and language
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
143 answers
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Anonymous
2016-09-12T20:09:10+00:00 -
Anonymous
2016-09-21T02:29:35+00:00 Thank you so much. You saved my day.
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Anonymous
2016-09-23T18:20:27+00:00 Restore worked for me too, but at first the restore failed. I tried a second restore point and it failed as well.
I decided to run "Memory Diagnostics" which was the first option in the same place as "System Restore" and even though the memory test did not report any issues, when the computer restarted I was able to log in.
When I logged in I received the message that the computer had successfully been restored.
In the end, the restore worked, so now I am thinking that maybe all I needed to do was run the "Memory Diagnostics".
I would try "Memory Diagnostics" first before going the restore route.
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Anonymous
2016-10-06T15:25:29+00:00 Unresponsive black screen with a mouse pointer.
My issue was that the black screen would remain for minutes and the keyboard was unresponsive during that time. The mouse was spinning as I recall. What I found was that I had mapped a drive (net use) to a machine that was not powered on. When I removed that drive mapping the black screen delay went away.
To generalize the problem I was having, there was something happening at startup time that did not complete in a reasonable amount of time and the system was not going to allow a user at the keyboard until it was ready.
System restore is likely to fix the problem I just described as I would eventually find a restore point before I had created the drive mapping.
If you don't have a restore point or don't want to use a system restore, look for things running at startup. Check the various "Start Menu\Programs\Startup" folders and registry started programs as well as mapped drives. If you are a novice do not follow my advice; you will likely hurt yourself and should just use a restore point.
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Anonymous
2016-12-12T16:40:38+00:00 I was able to solve this issue by booting to the "last known good configuration" option from the safe mode boot options screen. Once I was logged into the OS I rebooted to establish that the boot environment was viable--it was.
One anomaly was that the NIC driver had malfunctioned and did not allow connectivity. I uninstalled/reinstalled the driver, rebooted one more time and then the computer operated normally.