Windows 7 boots to an unresponsive black screen with mouse cursor...

Anonymous
2012-04-05T04:26:16+00:00

Started up the PC one day and it booted to a black screen. I didn't change the configuration in any way, it just happened suddenly.

What it does:

The PC turns on like normal. I get the bios screen. I get the Windows logo screen. Then I get a black screen with a mouse cursor in the middle.

I can move the mouse, but the buttons don't do anything--left or right click.  No keys on the keyboard change the screen. Ctrl+Alt+Del does nothing. Windows key does nothing. Esc does nothing, etc. At this point the only option is to hold down the power button and turn it off.

What I've tried:

I tried to start it in safe mode, but the same thing happens. It shows the system files that are loading. The last file it shows loading is Windows/system32/DRIVERS/AtiPcie.sys then it goes to a black screen with a mouse cursor again; only this time it is in safe mode resolution so the mouse cursor is larger and not as sharp. Also, no keyboard strokes have any affect just as with normal mode.

It is a Dell Inspiron, so it came with an onboard repair utility. I used the Startup Repair tool, but it found no problems. The diagnostics tools found no issues with the hard drive or any of the other major system components. However, this error came up which appears to be related to the multi-card (SD, micro SD, etc.) reader on the front of the PC:

error code 4400:011A

msg:SCSI_1-000 DISK_generic-_SD/MMC - target not ready

It seems that this is unrelated to the black screen. I unplugged the card reader and still had the same problem. Otherwise, it passes all other tests the onboard diagnostic utility has including, memory tests, fan tests, hard drive tests, etc.

I have not, however, tried a full system restore yet. From what I've read in several forums, many have tried this in similar situations and still had the same problem. Since there are several files I'd rather not lose, I wanted to explore all other avenues.

Sorry if this is a repeat question in the forum. Most of the other situations seemed similar, but there was always something they could do that I could not, like press Ctrl+Alt+Del or boot into safe mode or whatever.

Here is as much of the system info that I can gather without having the PC on (not mine, I'm doing this for a friend):

-Dell Inspiron (I think it's a 570)

-OS: Windows 7 Home

-AMD Athlon II X2

-Integrated Video Card (I tried both the VGA output and the HDMI, which he normally uses, and both give the same results) ATI Radeon HD 4200

I hope I've been thorough enough to allow you to help me without wasting any of your time, and I thank you in advance.

Windows for home | Other | Input and language

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  1. Anonymous
    2013-07-24T02:11:54+00:00

    I can tell you I just spent several weeks working on this problem.  I had a black screen, with just a cursor showing.  The same thing showed up in safe mode.  The only way I could do anything was to boot up with the original disk and work in CMD mode.  I could bring up regedit and taskmgr.  Very little would run in taskmgr and Regedit edits would not hold.  Restore would not work.

    How I tried to fix:

    Changed ata cable to harddisk

    disconnected pcie video card

    unplugged everything

    tried a different ata port

    made sure it was not running too hot

    set default BIOS settings

    bebuild boot manage; bootrec tool - Total rebuild, fix, etc, everything possible

    ran scandsk - all modes

    ran sfc scannow

    Tried to change registry to fix known problem (prevx)

    I searched every blog, posting, whatever I could find for answers

    NOTHING WORKED

    I thought I would reinstall windows, than I came across www.bleepingcomputer.com and saw a posting about this same problem related to viruses/malware

    I downloaded program FRST64, it ran a scan and found ZEROACCESS

    I was provided some commands to fix/clear the virus/es

    I tried to reboot - not fixed, I created a disk with Microsoft Defender offline, it ran and found more zeroaccess and a Java virus

    I still could not get into Windows.

    I was instructed to run FRST64 again...it now found some problems but it indicated the PC could not load the "system hive", basically the Registry.  I was sure I was hosed and needed to just reinstall Windows. 

    But NO!!  I was provided a very short piece of code which was run through the FRST64 program.  I ran  it which reverted my registry to a date about two weeks earlier...........AWESOME - Windows appeared!!!  I could not believe it.

    BLACK SCREEN of Death in my case was malware/viruses

    BLACK SCREEN with a cursor in my case was malware/virus

    You do not have to reinstall Windows, it is fixable.  It is best I did not reinstall Windows since the virus might not have been fixed.

    I post this so others know there is a solution and Windows does not need to be installed.

    Good luck.

    Ed

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  2. Anonymous
    2013-07-10T07:29:22+00:00

    What I find is annoying x 10000

    My PC working fine, until it popped up to tell me to install antivirus software. Which I went to their recommended website - Bitdefender.

    Paid them, bought the saftware, download and installed... blah blah blah...

    Now that Bitdenfeder told me to update and restart, and I followed.

    End up everytime I restart I get black screen with mouse cursor, and stuck there forever.

    This is how it end up... Buy/ pay the money, for something to cause your PC stop working!

    I have to go back to my recover point and now fighting my money back from this so called "Anti-Virus" company, in fact, causing us more trouble than having virus on my PC!

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  3. Anonymous
    2013-06-26T20:08:03+00:00

    Consult a specialist when referring to a multi-partitioned HDD and not rely on answers from others here about such a complicated matter. Just a suggestion.

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  4. Anonymous
    2013-06-26T20:03:18+00:00

    Strange indeed! Are you using the version of Windows that came with your pc?

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  5. Anonymous
    2013-06-26T20:00:53+00:00

    Try tapping f8 rapidly upon start up ONLY to reach the recovery options prompt as I found f2 or f12 from me alone did nothing on my Toshiba Satellite. If Last known good config. doesn't work the only option at this point is to access the recovery partition and launch the recovery wizard that is built in to your pc if it's still in tact (mine got erased in one instance when installing a new os {windows 8} and had to have it reconstructed in my case) and restore your pc to an earlier state and if this option is not possible then get ready to factory restore.  

    PS. If you per chance own a Toshiba laptop like myself you may be able to reach the hdd recovery option by holding 0 when staring up and restore the computer by choosing to restore with "Saved Data" state and not  the "Out of Box" state option as an alternative to a complete factory restore.

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