Windows 8 - Hitachi Touro Pro

Anonymous
2012-10-29T18:44:53+00:00

Can anyone help me out with this.

I have 4 x 2TB Hitachi Touro Pro external hard drives. All work 100% in Windows 7.

However, they do not work under Windows 8. When connected you will hear the sound notifying you a USB device was attached but not drive letter.

After a couple of minute (2-4 minutes) a drive will appear but it you try access the drive the machine will freeze.

I have tried all 4 drives and they all show the same issue, working in Windows 7 not in 8.

This has to be a windows issue.

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-02-23T13:31:13+00:00

Can anyone who has gotten their Hitachi Touro to work with Windows 8 confirm the USB 3.0 host controller?

After first noticing the compatibility issues when I first installed Windows 8, I traded my Hitachi drive for my brother's Seagate Expansion drive. His drive is smaller capacity, but at least I can use it with my computer.

Anyway, my brother's computer is having some issues and I was going to try reinstalling Windows 7. before doing that, I decided to do a test installation of Windows 8. His computer is running on an Intel Series 4 chipset and I have added a USB 3.0 add-on card to connect to his external drive. After installing Windows 8 to his computer, I was able to access the Hitachi Touro Pro hard drive with no issues at all.

I checked in the device manager and his USB 3.0 host controller is listed as Renesas Electronics USB 3.0 Host Controller. My computer that has problems with the Hitachi drive is running on an Intel H77 based motherboard with integrated USB 3.0. The host controller on my computer is listed as Intel USB 3.0 eXtensible Host Controller - 0100 (Microsoft).

Based on this information, would the issue lie with the drivers for the USB 3.0 controller, and not the operating system? Intel doesn't provide any updated drivers for the USB 3.0 on Windows 8; only previous versions of the OS.

(Update)

I just found a thread at the Intel Support Community that has over 225 comments from users discussing this issue. Apparently the native Windows 8 drivers from Microsoft for the Intel USB 3.0 controller are causing issues with other USB 3.0 devices as well. Someone hacked the lasted Windows 7 driver for the Intel USB 3.0 eXtensible Host Controller to make it work for Windows 8. It is available for download on page 16 of that thread. You must disable driver signing to be able to install the driver.

  • Hold the Shift key while selecting Restart to enter Advanced Startup Options
  • Click Troubleshoot
  • Click Advanced Options
  • Click Startup Settings
  • Click Restart
  • After the computer reboots, select option 7 to disable driver signature enforcement
  • Go to Device Manager
  • Right-click on your USB 3.0 host controller and select Update Driver
  • Select "Browse my computer for driver software"
  • Choose "Let me pick..."
  • Click the Have Disk button
  • Browse to where you downloaded the modified driver and select it
  • Click Next
  • Select the option to install when warned about digital driver signing
  • If an unknown device appears, you can install by selecting the "Browse..." option and entering the containing folder rather than having to manually pick a specific driver. This will install the Intel USB 3.0 Root Hub

Hopefully, Intel will recognize this issue and release updated drivers. Until then, this will hopefully work with no issues.

Was this answer helpful?

5 people found this answer helpful.
0 comments

85 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2016-01-04T10:20:04+00:00

    Thank you very much! I believe that it helps, however I found another solution which suits me. I connected Touro to my NAS with Linux and I can access Touro now. So currently I wait when gigantic Microsoft and Hitachi remember their customers and upgrade divers for USB.

    Regards

    Vladimir

    Was this answer helpful?

    0 comments
  2. Anonymous
    2016-01-03T17:49:12+00:00

    Well go into Device Manager and uninstall and delete the USB 3 driver. Reboot with  disable the "Driver Signature Enforcement and reinstall again.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-01-03T12:56:26+00:00

    I couldn't access my Touro Desk Pro 3Tb on Windows 8 and now the same on Windows 10. I got described files Intel USB 3.0(signed by Fernando), but system believe that needed files have been already installed and refuses to change them. Installed drivers: Intel(R) USB 3.0 - 1.0 (Microsoft) version 10.0.10586.0 (th2_release.151029-1700) and ASUSTek Computer Inc. version 1.00.01 built by: WinDDK

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-12-19T18:49:57+00:00

    Go to http://www.win-raid.com/t834f25-USB-Drivers-original-and-modded.html and download the Intel USB 3.0(signed by Fernando). Extract the File.  This time you don't need to  disable the "Driver Signature Enforcement since he already "Signed" modded and "SIGN" the drivers. Go to Device Manager and expand Universal Serial Bus Controllers>right click on **Intel(R)USB3.0 eXtensible Host Controller>Update Driver Software>Browse my computer>Let me pick from a list>Have Disk>**look for your Controller Driver - as first folder and select iusb3xhc.inf>Next.  Now Right click on **Intel(R)USB3.0 Root Hub>Update Driver Software>Browse my computer>Let me pick from a list>Have Disk>**look for the iusb3hub.inf under HUB DRIVER - as Second Folder.  That's it. So reboot reboot just to make sure.

    Was this answer helpful?

    0 comments