Windows 8 Touch Screen not working on my Gateway ZX6971

Anonymous
2012-10-25T17:39:02+00:00

I have a Gateway ZX6971 all in one touch screen. I recently downloaded the windows 8 release preview  and i cant find anyway to get my touch screen capabilities working again. Is there a way to fix this problem? I tried reintalling the Card Reader Driver and try to open some touch programs in capability mode. Is there anything I can do to do my touch screen back? It worked fine in Windows 7. Any help or advice would be great! Thank you!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2012-10-25T23:44:27+00:00

Hi ssackfield88,

This issue may be a display driver issue. I checked Gateway's website for available drivers for the ZX6971 and there are no Windows 8 drivers. Use the contact us link here to see when or if drivers will be available to support Windows 8 on your computer.

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  1. Anonymous
    2012-10-27T18:40:46+00:00

    I am going to try "Driver Genius" and upgrade the Intel chipset drivers.  It looks like the ones embedded within Windows 8 are from 2006?

    Keep us posted

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  2. Anonymous
    2012-10-27T19:16:16+00:00

    Nope...  This is very annoying!  Especially when it worked in preview.

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  3. Anonymous
    2012-10-27T22:40:03+00:00

    This is a answer i got on another microsoft site not sure if it works as I have already got rid of windows 8

    Anannya Podder replied on 

    Support Engineer  Community Star

    Hi,

    Thank you for posting the query in Microsoft Community!

    As I understand the touch screen is not working on Windows 8.

    To use touch input, you must have specific hardware to use the touch screen.

    Method 1:

    Let's upgrade the driver for touch screen drivers as it says it is available or install the touch screen drivers in the compatibility mode and check if it helps.

    Steps to install the driver in compatibility mode:

    Let's right-click on the setup file and click on ‘Troubleshoot Compatibility’.

    Method 2:

    Let's install the latest Windows Updates and check if that helps.

    a) Press ‘Windows + W’ key to search Settings.

    b) Type **‘Windows Updates’**and press enter.

    c) Select ‘Check for updates.’

    Hope the information is helpful.

    Please let us know the results of the provided steps; also feel free to post us if you face Windows issue in future.

    We would be happy to help!

    -

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  4. Anonymous
    2012-10-27T22:45:06+00:00

    I just bit the bullet and purchased it. I know last night there were 5 conflicts when I checked compatibility and now there are only 3. They are obviously getting things fixed. Still says touchscreen is an issue though. Hope it won't be much longer before we have a solution!!

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