Windows 8 Touch Screen not working on my Gateway ZX6971

Anonymous
2012-10-25T17:39:02+00:00

I have a Gateway ZX6971 all in one touch screen. I recently downloaded the windows 8 release preview  and i cant find anyway to get my touch screen capabilities working again. Is there a way to fix this problem? I tried reintalling the Card Reader Driver and try to open some touch programs in capability mode. Is there anything I can do to do my touch screen back? It worked fine in Windows 7. Any help or advice would be great! Thank you!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2012-10-25T23:44:27+00:00

Hi ssackfield88,

This issue may be a display driver issue. I checked Gateway's website for available drivers for the ZX6971 and there are no Windows 8 drivers. Use the contact us link here to see when or if drivers will be available to support Windows 8 on your computer.

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  1. Anonymous
    2012-11-02T23:12:58+00:00

    I've noticed that the only devices receiving updates are the ones listed for compatibility with the windows 8 upgrade on Gateway's site. 

    My device is the ZX4951-33e (which isn't even specifically listed in their support section). Looking through for the devices they listed, there are windows 8 drivers, but nothing touch-related. The solution posted earlier granted me single touch, though there is a non responsive margin of about 1'' on any side of the screen.

    My model uses the IdeaCom IDC 6650 as its touch controller. The vendor's website is http://www.ideacom.com.tw/en_home.htm, but they only have drivers for two of their devices. I think I might shoot them a message. I'm not exactly hopeful of a free/any solution that way, but it seems like most other routes have been exhausted.

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  2. Anonymous
    2012-11-02T15:28:40+00:00

    OH... and the NVIDIA VGA driver on the Gateway support site doesn't work for me either.

    It says that it fails to detect any related hardware, and stops.

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  3. Anonymous
    2012-11-02T15:24:56+00:00

    I'm seriously considering the same thing with PayPal.

    Unfortunately, I'm just over the 30 day return window from BestBuy, or the computer would go back too. 

    Windows8 was the only reason I went with a touchscreen AIO. 

    Once again, Microsoft has given early adopters the shaft.

    It's funny that the most stable platform I currently use is on my tablet... Android!

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  4. Anonymous
    2012-11-02T03:49:40+00:00

    I'm reversing the charges on my charge card and have already went back to win 7 this software should of worked for touch screen isn't that what they said was so great about win 8

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