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My Mom's Windows XP Computer is overall slow, freezing & locking up mostly all the time. I don't have the money right now to pay for Premium Support through Microsoft to get it fixed. Can anybody please help me get this issue resolved immediately! It's been like this for a while. I just want my mom's computer to run normally like any other computer would. Please! Let me know. I appreciate it. Thanks.
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the clean up steps are not optional, they should be done on a regular basis.
disk cleanup, disk defragmenter, clean caches.
Also, please answer the first questions I asked, current antivirus, Service pack of OS, make-model-and model number of pc.
also look in Device manager and see if any errors are there and your drivers need updating.
go to Microsoft updates and do a high priority scan and install all.
then do a custom scan and look for any rootkit updates and install them.
My Mom's computer is doing great. The only problem is, it freezes here and there. I will answer your questions in a minute. Sorry for not answering them before.
Norton through Comcast. Service Pack 3. HP. Where can I find the model and the model number at?
How do I know if there are any errors in Device Manager?
I am going to do the updates now. Express and then custom.
