Unknown Device (Code 28) - All Network Drivers (Code 31)

Anonymous
2012-02-22T21:49:35+00:00

I'm trying to fix a problem with my Dad's computer, he advised that he couldn't connect to the internet anymore. When I took a look, the Network icon in the system tray says 'Not Connected - No Connections Available'.

After alot of faffing and searching on the net, I stumbled across the Device Manager and found that all of the Network Drivers have a Code 31 error. Then I noticed below these, that there is another error for an 'Unknown Device' which has a Code 28 error. On the Details tab in Properties for the Unknown Device, the Values state '00000040' and 'CONFIGFLAG_FAILEDINSTALL'.

Everything was working fine before, please can someone point me in the right direction?

I have attempted to update the Network Drivers to no avail. Obviously I would try to update the 'Unknown Device' if I knew what an earth it was!

Thank you very much in advance.

The computer is a Dell Vostro 1015 laptop with Windows 7.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2015-07-19T13:35:27+00:00

    That may be related to Gigabyte EasyTune.

    Is EasyTune installed or has been installed?

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