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I'm trying to fix a problem with my Dad's computer, he advised that he couldn't connect to the internet anymore. When I took a look, the Network icon in the system tray says 'Not Connected - No Connections Available'.
After alot of faffing and searching on the net, I stumbled across the Device Manager and found that all of the Network Drivers have a Code 31 error. Then I noticed below these, that there is another error for an 'Unknown Device' which has a Code 28 error. On the Details tab in Properties for the Unknown Device, the Values state '00000040' and 'CONFIGFLAG_FAILEDINSTALL'.
Everything was working fine before, please can someone point me in the right direction?
I have attempted to update the Network Drivers to no avail. Obviously I would try to update the 'Unknown Device' if I knew what an earth it was!
Thank you very much in advance.
The computer is a Dell Vostro 1015 laptop with Windows 7.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
That may be unrelated to the issue with the unknown devices.
One thing you could consider, if these issues are recent, is to perform a System Restore to a point in time preceding the issues.
Problem of missing network drive solved:
no letter was assigned to that drive, I now call it drive Z and it appears under Computer
That may be unrelated to the issue with the unknown devices.
One thing you could consider, if these issues are recent, is to perform a System Restore to a point in time preceding the issues.
Found more related troubleshooters and a problem has been pin pointed:
DNS server not responding
How to solve this?
At this point I might suggest you start a new topic on your issues.
You may need specialized and individualized help.
At this point I might suggest you start a new topic on your issues.
You may need specialized and individualized help.
OK. Thank you.
You're welcome, and good luck!
