Unknown Device (Code 28) - All Network Drivers (Code 31)

Anonymous
2012-02-22T21:49:35+00:00

I'm trying to fix a problem with my Dad's computer, he advised that he couldn't connect to the internet anymore. When I took a look, the Network icon in the system tray says 'Not Connected - No Connections Available'.

After alot of faffing and searching on the net, I stumbled across the Device Manager and found that all of the Network Drivers have a Code 31 error. Then I noticed below these, that there is another error for an 'Unknown Device' which has a Code 28 error. On the Details tab in Properties for the Unknown Device, the Values state '00000040' and 'CONFIGFLAG_FAILEDINSTALL'.

Everything was working fine before, please can someone point me in the right direction?

I have attempted to update the Network Drivers to no avail. Obviously I would try to update the 'Unknown Device' if I knew what an earth it was!

Thank you very much in advance.

The computer is a Dell Vostro 1015 laptop with Windows 7.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-05-24T15:30:04+00:00

    The link to the files does not appear to work.

     

    Make sure the files are in a "public folder" "shared with everyone":

     

    Right-click the folder with the files > Share > Get a link > Make Public

     

    Then copy and paste the link here.

     

     

    Can you try this, please?

    https://skydrive.live.com/redir?resid=38B955F8BFB48A95!111

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  2. Anonymous
    2013-05-24T15:45:19+00:00

    I have the  .evtx file now but need the .nfo file.

    Here are the instructions again for providing the .nfo file:

    Start > type msinfo32 in the "Search programs and files" box and press "Enter" > File > Save > then save as an .nfo file

     Then make the resulting .nfo file available via Windows Live SkyDrive .

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  3. Anonymous
    2013-05-24T16:02:42+00:00

    Hi magjoseki738,

     

    Can you locate the "Unknown Device" in the Device Manager and right-click the device > Properties > Details, then choose "Device Instance Path" from the drop-down menu under "Property".

     

    What is listed?

    Please see if this link works:

    https://skydrive.live.com/?cid=38B955F8BFB48A95&id=38B955F8BFB48A95%21113#cid=38B955F8BFB48A95&id=38B955F8BFB48A95%21109

    Was this answer helpful?

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  4. Anonymous
    2013-05-24T16:03:11+00:00

    I have the  .evtx file now but need the .nfo file.

     

    Here are the instructions again for providing the .nfo file:

     

    Start > type msinfo32 in the "Search programs and files" box and press "Enter" > File > Save > then save as an .nfo file

     

     Then make the resulting .nfo file available via Windows Live SkyDrive .

    Please see if this link works:

    https://skydrive.live.com/?cid=38B955F8BFB48A95&id=38B955F8BFB48A95%21113#cid=38B955F8BFB48A95&id=38B955F8BFB48A95%21109

    Was this answer helpful?

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  5. Anonymous
    2013-05-24T18:30:55+00:00

    I have the  .evtx file now but need the .nfo file.

     

    Here are the instructions again for providing the .nfo file:

     

    Start > type msinfo32 in the "Search programs and files" box and press "Enter" > File > Save > then save as an .nfo file

     

     Then make the resulting .nfo file available via Windows Live SkyDrive .

    Please see if this link works:

    https://skydrive.live.com/?cid=38B955F8BFB48A95&id=38B955F8BFB48A95%21113#cid=38B955F8BFB48A95&id=38B955F8BFB48A95%21109

    Was this answer helpful?

    1 person found this answer helpful.
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