Unknown Device (Code 28) - All Network Drivers (Code 31)

Anonymous
2012-02-22T21:49:35+00:00

I'm trying to fix a problem with my Dad's computer, he advised that he couldn't connect to the internet anymore. When I took a look, the Network icon in the system tray says 'Not Connected - No Connections Available'.

After alot of faffing and searching on the net, I stumbled across the Device Manager and found that all of the Network Drivers have a Code 31 error. Then I noticed below these, that there is another error for an 'Unknown Device' which has a Code 28 error. On the Details tab in Properties for the Unknown Device, the Values state '00000040' and 'CONFIGFLAG_FAILEDINSTALL'.

Everything was working fine before, please can someone point me in the right direction?

I have attempted to update the Network Drivers to no avail. Obviously I would try to update the 'Unknown Device' if I knew what an earth it was!

Thank you very much in advance.

The computer is a Dell Vostro 1015 laptop with Windows 7.

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2013-10-30T11:39:29+00:00

    ROOT\KERNEL\0117

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  2. Anonymous
    2013-05-26T21:54:31+00:00

    You're welcome, and good luck!

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  3. Anonymous
    2013-05-26T15:27:31+00:00

    At this point I might suggest you start a new topic on your issues.

     

    You may need specialized and individualized help.

    OK. Thank you.

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  4. Anonymous
    2013-05-26T11:44:05+00:00

    At this point I might suggest you start a new topic on your issues.

    You may need specialized and individualized help.

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  5. Anonymous
    2013-05-26T05:44:09+00:00

    That may be unrelated to the issue with the unknown devices.

     

    One thing you could consider, if these issues are recent, is to perform a System Restore to a point in time preceding the issues.

    Found more related troubleshooters and a problem has been pin pointed:

    DNS server not responding

    How to solve this?

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