Windows 8 Start Screen and Apps Not Responding

Anonymous
2012-11-17T18:46:01+00:00

I upgraded to Windows 8 Pro on its release date.  It had been working fine for me until yesterday (11/16/2012).  Suddenly, I can't get the Start screen to respond.  I'm unable to launch apps, access the Charms bar, etc.  By pressing WinKey + D multiple times, I am able to get the Desktop to load.  Once loaded, the Desktop seems OK though I can't access Charms from it either.  

I tried the Apps Troubleshooter from http://go.microsoft.com/fwlink/?LinkId=271185, but it didn't find any problems.  Also, my screen resolution is above 1024 x 768, my video driver is current (I checked for updates via Device Manager), I do NOT have UAC disabled, and I'm logged into my own account (which is linked to my Microsoft account).  Also, I do not have a 3rd party AV/security product installed, just Defender.

In Event Viewer, I do see repeated errors from Time Broker (listed as TimeBroker.exe or  svchost.exe_TimeBroker).  The error message reads, "The Time Broker service terminated unexpectedly."  That didn't seem to be a problem until yesterday, but I don't know what to do about it.

I would appreciate any suggestions or advice.k

Matt

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2012-11-28T17:37:23+00:00

    Same thing happened to me. The problem started with the Time app. I successfully uninstalled it, got back my start screen working. However, since then many apps (in particular the weather app and Skype app) are not working. They are always stuck at the load screen. The Windows event logs show errors related to TimeBroker as well.

    Any help is much appreciated.

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  2. Anonymous
    2012-11-28T09:09:04+00:00

    What is obvious is that it's related to the live tiles. Whenever I restart the explorer and go to Start Screen, I have about 2-3 seconds to do what I want and then it freezes. 

    What I think, is that why should the whole explorer (and most of the Windows' works) stop just because live tiles won't work properly.

    Since one of the users mentioned and I had the "Live Tile" app, I uninstalled it but it didn't help.

    I wanted to re-install my OS but since there's too many users complaining about this, I think that won't help either and I'm bound to face this problem even after spending a full day re-installing my Windows 8.

    Please Microsoft, DO SOMETHING.

    Thanks in advance.

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  3. Anonymous
    2012-11-28T07:57:28+00:00

    I have much the same issue as those reported here, except I'm running an instance of Windows Server 2012 inside a Hyper-V 3.0 virtual machine.  There's no driver issue as it's all virtual and all Microsoft :)

    The issue happens regardless of whether I'm using RDP to access the server or if I just use the Hyper-V console.

    Using the built-in administrator account (ie domain\administrator), which can't use the Windows Store, everything is fine.  But if I log on as my own domain account then the start screen freezes.  I can manage to bring up task manager and see that Explorer it waiting on service host, specifically the RPCSS service.  It's a special service and Windows doesn't appreciate life if that service is interfered with - it deliberately blue screens :)

    I too see the Time Broker service terminating and being restarted many times.  Additionally another pair of events sourced from Schannel with ID 36870 report

    A fatal error occurred when attempting to access the SSL server credential private key.  The error code returned from the cryptographic module is 0x8009030d.  The internal error state is 10001.

    Not sure if that's related - off to do some Bingin'

    I might remove recent updates otherwise.

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  4. Anonymous
    2012-11-27T22:57:29+00:00

    I have the EXACT same issue. I press Winkey a few times and Explorer will crash and restart. I checked the Event Viewer and just like stated here, I have the error messages related to Time Broker too. In Event Viewer:

    Log Name:      System

    Source:        Service Control Manager

    Date:          11/28/2012 2:21:10 AM

    Event ID:      7034

    Task Category: None

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      ...

    Description:

    The Time Broker service terminated unexpectedly.  It has done this 463 time(s).

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

    <System>

    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

    <EventID Qualifiers="49152">7034</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8080000000000000</Keywords>

    <TimeCreated SystemTime="2012-11-27T22:51:10.002451000Z" />

    <EventRecordID>7753</EventRecordID>

    <Correlation />

    <Execution ProcessID="668" ThreadID="1740" />

    <Channel>System</Channel>

    <Computer>Alireza-Home</Computer>

    <Security />

    </System>

    <EventData>

    <Data Name="param1">Time Broker</Data>

    <Data Name="param2">463</Data>

    <Binary>540069006D006500420072006F006B00650072000000</Binary>

    </EventData>

    </Event>

    I've got A LOT of these errors.

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  5. Anonymous
    2012-11-26T18:14:57+00:00

    I have very high hopes for this OS but about 2 weeks ago I spent approximately 4 hours with Microsoft tech while they logged onto my computer, I thought initially it was because of office 2010, because after a system restore it worked.  It was fine for about a week, but alas it has been doing it again very frequently.  I reboot into safe mode, then back at normal and it's fine, but if I reboot again I have to go back into safe mode.  I have a six core 3.33 processor, 24 gb memory and gtx2601.8 gb video card on an HP elite hpe190T computer.  It is no slouch but I'm seriously beginning to question whether or not it is worth it.  Microsoft gave me the $99 log me on service for free in which they looked around, but after 4 hours that wasn't even worth it for a temporary fix.  Does anyone know if Microsoft is even working on the issue?  I am not an apple fan by any means, but their OS is looking better and better.  I like windows 8 and am even planning on getting the phone, but this is getting ridiculous.  It's a huge inconvenience and no one even seems to have any answers.  If anyone has found a permanent solution please let me know.

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