Windows 8 Start Screen and Apps Not Responding

Hi Jayelham,

Thank you for the updates.

I have mistakenly wrote Windows 7 drivers. Sorry for that.

You need to install Windows 8 drivers only.

Did you try the other steps provided in the previous post?

If the issue persists, you may also try the following steps and check.

Method 1:

Disable third party anti-virus software

If you have any third party anti-virus program installed on the computer, then disable the anti-virus program and check.

**Important Note:**Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 2:

Disable proxy connection

If you use any proxy connection, then follow the steps to disable proxy:

a.      Click the Gearbox at the top right corner in Internet Explorer.

b.      Click the Tools button, and then click Internet Options.

c.       Click the Connections tab, and then click LAN settings.

d.      Uncheck the Use a proxy server for your LAN box.

e.      Click Ok.

Hope the information helps. Let us know if you need further assistance with Windows related issues. We will be happy to help.

I got the machine back up (CMOS battery r&r go figure), But I'm still storeless ... answers to your questions

1. What is the exact model of the Dell computer?

It is an inspiron 660

2. Did you try installing any new software on the computer?

World of Warcraft and Malwarebytes (v1.75.0.1300)

3. Have you updated all the device drivers to Windows 8 version?

All available updates from the MS update site (except Bing toolbar) have been installed

4. Are you facing issues with Windows Store and apps only or also with PC settings?

The issues are with the store and apps only, the PC setting are accessible

4. Do you receive any error codes or messages?

"Your purchase couldn't be completed.

Something happened and your purchase can't be completed.  Error code 0x80070002"

I had not tried getting WIN7 drivers from the Dell site,  I didn't think that that would be necessary since it was a new machine, but I will check into that.

Thanks,

Jayelham

Hi,

Thank you for the updates.

1. What is the exact model of the Dell computer?
2. Did you try installing any new software on the computer?
3. Have you updated all the device drivers to Windows 8 version?
4. Are you facing issues with Windows Store and apps only or also with PC settings?
5. Do you receive any error codes or messages?

The steps provided were to perform clean boot.

If you are facing any issues after performing clean boot, you may refer to the section “How to reset the computer to start as usual after clean boot troubleshooting” to boot the system in normal start up.

How to perform a clean boot in Windows

You may also try the following steps and check.

Method 1:

You may try running the Windows Updates and install all the available updates including the optional driver and software updates and check.

Windows Update: Frequently Asked Questions

You may also refer to Dell support website and install the Windows 7 version of chipset, graphic card and other device drivers and check.

Method 2:

You may try to reset Windows app Store and check if it helps.

Follow the steps to clear Windows Store cache memory:

a. On the desktop screen, press Windows and R key to open run box.

b. Type WSReset.exe and hit Enter.

c. Restart the computer and check.

Method 3:

You may also refer to the article and check:

Troubleshoot problems with an app

Hope the information helps. Let us know if you need further assistance with Windows related issues. We will be happy to help.

I too was having problems with my new (3 day old) Dell I660.  I found your reply and followed the advice that you gave...after step1f, my machine is basically bricked. :(  Any further advice or suggestions?

Thanks for this Matt.

I thought it was me!

Yes to the hangs... particularly with notepad.

Even had that glitch on the Start button referred to earlier.

I have installed a few programs over the last two weeks and so I am relunctant to go back to a restore point , so I've spent time running at least 4 anti-virus and anti-malware checks. All negative.

Completely off the wall idea and I dont think it's relevent but I have the OS on an SSD drive, and most data on a HDD, .

I run McAfee 2013 and occasionally check things with MalwareBytes. These have not troubled me in the last 7 years though

Maybe an update might fix things..     :-)

Thanks for raising this