Metro App for Messenger "We can't send a message right now"

Anonymous
2012-10-26T17:16:05+00:00

I'm trying to use the Messenger Metro App for Facebook chat, and I have the accounts linked. Whenever I start it up it says "getting info" at the top, but my status down in the bottom is always "Not Connected". I am unable to switch the status to Active or Invisible because these options are greyed out. When I type a message into the text box, red text appears above it that reads "We can't send a message right now"

After I initially installed Windows 8, the Messenger app worked fine. Later on in the night after some updates it quit working and I have rebooted my system several times since then to no avail.

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-10-28T16:49:42+00:00

I had the same problem as well. I uninstalled/installed and the issue didn't return yet. I believe the issue is with Skype, just as JoakimMagnusson noted. 

Reinstalling the Messenger app fixed the problem for me , even with skype still being there I can send and receive messages.

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  1. Anonymous
    2012-11-15T21:52:29+00:00

    Huuuum, I see. So, try closing the Messaging, People, Mail and Calendar apps, open task manager, finish Communications Service, and open Messaging again. After this, on the Top Left corner of Messaging might be displaying "connecting...". So, I hope you'll be able to change status, and stop the error message. Good Luck :D

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  2. Anonymous
    2012-11-16T20:07:34+00:00

    Yeah luck should be the way in a paid operating system.

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  3. Anonymous
    2012-11-22T21:13:15+00:00

    got the same problem where are the cash files located.

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  4. Anonymous
    2012-11-23T04:14:01+00:00

    Come on Mr. Moderator. The question was not about log in issue. Even if it was you could have included the other potential solution of uninstalling/re-installing the app. I am sorry to be rude, coming from a Moderator, your answers are less helpful than the average users. I had to stumble back and forth between pages  just to find a better answer than what you have here. Come on.......:)

    I hope I don't get banned for this comment.

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