Metro App for Messenger "We can't send a message right now"

Anonymous
2012-10-26T17:16:05+00:00

I'm trying to use the Messenger Metro App for Facebook chat, and I have the accounts linked. Whenever I start it up it says "getting info" at the top, but my status down in the bottom is always "Not Connected". I am unable to switch the status to Active or Invisible because these options are greyed out. When I type a message into the text box, red text appears above it that reads "We can't send a message right now"

After I initially installed Windows 8, the Messenger app worked fine. Later on in the night after some updates it quit working and I have rebooted my system several times since then to no avail.

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2012-10-28T16:49:42+00:00

I had the same problem as well. I uninstalled/installed and the issue didn't return yet. I believe the issue is with Skype, just as JoakimMagnusson noted. 

Reinstalling the Messenger app fixed the problem for me , even with skype still being there I can send and receive messages.

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  1. Anonymous
    2012-11-02T14:01:41+00:00

    how do you re-install the windows 8 messenger app ? do u use the windows 8 disk?

    Right click (or swipe down on) the Messaging tile, click on Un-Install on the bottom bar, uninstall.

    This will uninstall Messaging, Mail and Calendar. I usually restart the computer here.

    Upon reboot, go into the Store and reinstall this app.

    Afterwards, you will likely have to go into Mail and settings for your live account and make sure the sync email box is checked.

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  2. Anonymous
    2012-11-02T14:07:53+00:00

    Right click on the messaging app and select uninstall. This will uninstall the messaging, email and calender app since it's a package. Go to the store and search for the program. I believe it's called something like message, mail calender. I don't remember the exact details. After you install the app, each of those apps should appear in the original place on the metro start screen.

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  3. Anonymous
    2012-11-02T16:31:14+00:00

    After the reinstall it was working for a couple of hours...nevertheless I'm having the problem again right now.

    I don't want to do a reinstall everyday, still looking for a solution

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  4. Anonymous
    2012-11-03T15:34:49+00:00

    After the reinstall it was working for a couple of hours...nevertheless I'm having the problem again right now.

    I don't want to do a reinstall everyday, still looking for a solution

    I'm in the same boat. Reinstalling worked last night, but today when I turned my computer on I had to reinstall it again to actually connect.

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