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I'm trying to use the Messenger Metro App for Facebook chat, and I have the accounts linked. Whenever I start it up it says "getting info" at the top, but my status down in the bottom is always "Not Connected". I am unable to switch the status to Active or Invisible because these options are greyed out. When I type a message into the text box, red text appears above it that reads "We can't send a message right now"
After I initially installed Windows 8, the Messenger app worked fine. Later on in the night after some updates it quit working and I have rebooted my system several times since then to no avail.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I had the same problem as well. I uninstalled/installed and the issue didn't return yet. I believe the issue is with Skype, just as JoakimMagnusson noted.
Reinstalling the Messenger app fixed the problem for me , even with skype still being there I can send and receive messages.
Reinstall the app maybe it will work rofl.
Has anybody tried any diagnosis? E.g. try to use an alternate messaging program with the same account? Apparently we can even use IE from Hotmail. Even better would be using Windows Live Messenger because it has a built-in Troubleshooter. FWIW I think that without doing some diagnosis, reinstalling the apps might just be giving time to let coincidence work its repair magic.
HTH
Robert Aldwinckle
como reintalas la aplicacion de mensajero?
no encuentro la aplicacion en la tienda?
Reinstall the app maybe it will work rofl.
Has anybody tried any diagnosis? E.g. try to use an alternate messaging program with the same account? Apparently we can even use IE from Hotmail. Even better would be using Windows Live Messenger because it has a built-in Troubleshooter. FWIW I think that without doing some diagnosis, reinstalling the apps might just be giving time to let coincidence work its repair magic.
HTH
Robert Aldwinckle
Yes, I've diagnosed it to see if the problem was the software or the service. Everything points to the software (Mail, Messaging, People app). That said, it's only happened one more time to me, and resolved when someone messaged me. Reinstalling doesn't seem to make a difference significantly enough to warrant setting up your mail again, etc... Hopefully, they will get to the bottom of this for the next update. It does, however, seem to be much better now. I also run Skype, so that doesn't seem to be a conclusive factor. It's just one of "those" fun IT problems that is tough to nail down.
