Metro App for Messenger "We can't send a message right now"

Anonymous
2012-10-26T17:16:05+00:00

I'm trying to use the Messenger Metro App for Facebook chat, and I have the accounts linked. Whenever I start it up it says "getting info" at the top, but my status down in the bottom is always "Not Connected". I am unable to switch the status to Active or Invisible because these options are greyed out. When I type a message into the text box, red text appears above it that reads "We can't send a message right now"

After I initially installed Windows 8, the Messenger app worked fine. Later on in the night after some updates it quit working and I have rebooted my system several times since then to no avail.

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2012-10-28T16:49:42+00:00

I had the same problem as well. I uninstalled/installed and the issue didn't return yet. I believe the issue is with Skype, just as JoakimMagnusson noted. 

Reinstalling the Messenger app fixed the problem for me , even with skype still being there I can send and receive messages.

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  1. Anonymous
    2012-11-16T20:07:34+00:00

    Yeah luck should be the way in a paid operating system.

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  2. Anonymous
    2012-11-15T21:52:29+00:00

    Huuuum, I see. So, try closing the Messaging, People, Mail and Calendar apps, open task manager, finish Communications Service, and open Messaging again. After this, on the Top Left corner of Messaging might be displaying "connecting...". So, I hope you'll be able to change status, and stop the error message. Good Luck :D

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  3. Anonymous
    2012-11-15T21:05:08+00:00

    But what about people who don't have Skype and have NEVER installed it? Everyone keeps saying it's to do with Skype but I've got this problem without and it's doing my head in :(

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  4. Anonymous
    2012-11-15T20:32:29+00:00

    I know a way to use both Skype and Messaging.

    First of all, you should config Skype not to run in background. While Skype is closed, Messaging might not display this error. You can open Skype and use it normaly. After using Skype, close it, and if Messaging still displaying the "Not connected" status, close all the Messaging, People, Calendar and Mail apps, go to Desktop Task Manager, and finish the Communication Services task. Open the Messaging app (it automaticly restart Communication Services), and the status might be online, or off-line, the way you want.

    I think, every app or site that changes you online status (like Hotmail page, or skype), affect the Messaging bug.

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