Metro App for Messenger "We can't send a message right now"

Anonymous
2012-10-26T17:16:05+00:00

I'm trying to use the Messenger Metro App for Facebook chat, and I have the accounts linked. Whenever I start it up it says "getting info" at the top, but my status down in the bottom is always "Not Connected". I am unable to switch the status to Active or Invisible because these options are greyed out. When I type a message into the text box, red text appears above it that reads "We can't send a message right now"

After I initially installed Windows 8, the Messenger app worked fine. Later on in the night after some updates it quit working and I have rebooted my system several times since then to no avail.

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2012-10-28T16:49:42+00:00

I had the same problem as well. I uninstalled/installed and the issue didn't return yet. I believe the issue is with Skype, just as JoakimMagnusson noted. 

Reinstalling the Messenger app fixed the problem for me , even with skype still being there I can send and receive messages.

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  1. Anonymous
    2012-11-13T23:17:54+00:00

    I'm not using Skype either, never installed it and never will yet no matter what I try (removing messaging app, reinstalling, restarting PC, reconnecting Facebook, even wiping Facebook's Microsoft app settings and reinstating them won't work. All I get is "We can't send a message right now" - it's driving me insane!

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  2. Anonymous
    2012-11-11T21:16:43+00:00

    Hi guys,

    I got the same problem which you described, but I am not using Skype.

    Following your procedure, you ask to do not allow the mail app to run in the background, which is mainly the most important app...

    I think that Microsoft should handle this issue with the best delay and anounce when an update is possible.

    Is anybody have other idea ?

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  3. Anonymous
    2012-11-10T03:36:10+00:00

    Hey guys, as all of you I have had this problem for an extended amount of time, I think I have found the solution:

    1. Uninstall Mail, Messenger, Calendar, People Apps
    2. Uninstall any App that asked the question "Allow this app to run in the background?" i.e. Skype
    3. Restart System
    4. Download and install Mail, Messenger, Calendar, People Apps along with any other apps that you've uninstalled previously in step 2.
    5. Start Messenger FIRST and allow the app to run in the background.
    6. IMPORTANT: Do not allow any other app to run in the background. i.e. Skype, Mail, Calendar

    Hope this works for you guys, sorry if it doesn't.

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  4. Anonymous
    2012-11-05T16:04:37+00:00

    Just want to point out that the Messaging app is not working at all today, no matter how many times I reinstall. I've also tried uninstalling Skype and reinstalling Messaging (and the rest) to see if that would have an effect. it did not.

    So today, no matter what I do or how many times I reinstall, I still get the "We can't send a message right now" message.

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