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I have been a loyal Zune/XBOX customer for years and now looking to replace my 8gb Zune that I've had for 4 or 5 years and cannot find a Zune HD anywhere. Since it's been discontinued Amazon has jacked up the price of a new one. I honestly think that Zune is far superior to Ipod in the MP3 department. Now I'm gonna be forced to buy an Ipod Touch. I kinda feel betrayed by Microsoft.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Zombie79,
Thank you for your question and your concern. I believe the answer can be summed up with in the first sentence of the press release, "...going forward, Windows Phone will be the focus of our mobile music and video strategy, and that we will no longer be producing Zune players". We appreciate and share your feelings regarding the Zune device, however we have decided to move forward with a new strategy and we hope that we will be able to get you back on board soon.
Cheers!
robert
"There are several issues I notice that will prevent any products other than Apple products from being successful: 1) there is no standardization of USB-type connectors — for example, look at the selection of Android tablets from Samsung, ASUS, and others. Do you see these companies agreeing on a standardized USB-type connector? It would be very difficult for Panasonic, Sony, iHome, Ford, GM, Nissan, etc., to figure out what devices they will agree on to support broadening the consumer experience for home use and vehicles. It would be a nightmare! — and, 2) manufactures and companies of home theater products will not invest into providing consumers additional expanded experiences if the numbers for WP 7/8 devices market share aren’t very promising — and I don’t blame them. "
I would agree that the automobile market is a mess, but not necessarily due to incompatibilities with USB connectors as third party vendors soon fill that void with adapters. My thought was more drastic, in that starting with a DIN style base product containing amplifier and docking station, a small tablet could be plugged in (landscape mode) offering a superior choice of features. I realize that this is a bold move, but it creates a new category. The biggest challenge would perhaps be getting all of the main auto makers on board who don't use DIN or double-DIN slots for Radio/CD/GPS/Info. However, such a product would be far better than what is out there now.
My husband bought me a Zune 2 years ago. I LOVE IT! However in the last few months I have been having trouble with it. then Zune decided to change it's subscription options. I currently have the unlimited downloads for $16 a month with 10 credits to download songs to keep 'forever'. I love/loved the product so much I paid more for my husband to have one (because they are discontinued and amazon jacked up the price on them). Now it doesn't allow us to link his Zune to my account, I can't change my billing information from one card to another and I'm still having problems with my Zune. All this wouldn't be so bad if Microsoft had an actual live person to speak with. Reading support assistance is great until it doesn't help the problem. Anybody want to give me some feedback on all my many problems? I too feel like I am forced to go with an iPod. I'm not a Windows lover (because I hated my Windows phone) but LOVE LOVE LOVE my Zune....I just want it to work :(...
My husband bought me a Zune 2 years ago. I LOVE IT! However in the last few months I have been having trouble with it. then Zune decided to change it's subscription options. I currently have the unlimited downloads for $16 a month with 10 credits to download songs to keep 'forever'. I love/loved the product so much I paid more for my husband to have one (because they are discontinued and amazon jacked up the price on them). Now it doesn't allow us to link his Zune to my account, I can't change my billing information from one card to another and I'm still having problems with my Zune. All this wouldn't be so bad if Microsoft had an actual live person to speak with. Reading support assistance is great until it doesn't help the problem. Anybody want to give me some feedback on all my many problems? I too feel like I am forced to go with an iPod. I'm not a Windows lover (because I hated my Windows phone) but LOVE LOVE LOVE my Zune....I just want it to work :(...
You should take advantage of the live chat option to discuss your issues with a Zune support person.
Is this why there is no longer a cust service 800 # to call for help? I hate not being able to talk to a live person & get referred to the forums for answers. The facebook page sucks too - almost like no one is even monitoring comments.
Where can I get cust service now???
