Why did Microsoft discontinue the Zune HD?

I agree, sort of. In the beginning customers service may have mattered, however when MS started, there wasn't a whole lot of options anyway. But your right, MS did care at one time, but I feel I'm correct also. MS is so big now that like I said, losing customers in 1 particular field of technology doesn't really matter to them. This is possibly why Apple seems to be dominating the MP3 player market, because they are offering as many "apps" as possible. Anything customers may want, Apple appears to be offering. (I admit most of them are worthless, but offered regardless). Even though I hear rumor that Apple is talking about discontinuing the iPod (I cant actually find anything confirming this rumor from Apple), it seems Apple is still selling their iPods because people want them, even though they offer a cell phone that does everything the iPod does. Where as MS appears to have taken the opposite approach, force people to buy their phone even though people still want the Zune player. Read through the forums, there's no lack of unhappy MS Zune player customers threatening to switch to Apple, and it doesn't seem like MS gives a sh*t. This is just one example I'm using to show where I got my opinion that MS doesn't care what customers want. So, your right, MS didn't ignore customers, however they are now, by taking the approach of "we will tell you what you want, not ask you what you want". You are allowed to disagree with me, but my opinion is still valid and I believe other people would agree with me.

My Zune player died so now I am forced to use my HTC Surround WP7, problem is there is some bug or somthing so playing Zune on the phone just freezes the phone up (great) plus there is only one volume so turning up the music makes the phone ring really loud!!! and to top it all, it doesnt sound anywhere as good as the Zune HD did (I did a side by side when it was working). end result... = FAIL, time to look at other options I think....

I crawled out of a rock where narrow minded individuals like yourself like to hang out. I've been editing audio files for over 20 years, and before that on tape. Just how do you edit all the tags within Zune, how can you sort by 10 levels of star rating, or file size, date released, and much more. It sounds as though you are clueless when it comes to the different hardware and software that there is out there. The Sansa, Creative, and all the other many MP3 players I've used all carry on from the last played position after turning back on--even my Garmin Nuvi GPS. It would appear that you are the one with a limited horizon yet seemingly content in using the Zune within the confines of its present software features, but this is not fine for me, so I am entitled to my opinion. Stop trying to defend something that is not defensable and try to be more rational. As I mentioned, the Zune is great hardware-wise, and I love the HD Radio. I'm sure it would have been much more successful if the software had more features and not so restrictive.

I think every body here is forgetting 1 important thing. Microsoft is a giant corporation. They dont give a sh*t about customers and what they want. [snipped]

How the heck do you think they got so successful?  It certainly was not by ignoring customers.