I know its been a while but I was hoping to get some help with a similar issue. I am running windows 7 x64 and trying to print to a canon pixma mg2120 from Word. If I go into services and check my print spooler it says that it is "started" and is set up
for automatic start up. If I restart the spooler it will print the document that had previously been stuck as "printing" but not actually printing.
I have emptied the PRINTERS folder previously mentioned. This has given me no luck. It did have two files in it FP00001.SHD and FP00001.SPL. They show up whenever I try to print something but disappear when I cancel the document. I assume this means it
is working properly.
I have also tried to re-install adobe shockwave and flash players with no luck.
I have also re-installed the drivers for the printer many times to no avail.
Also as a side note. I visit my parents quite often and can use their Brother printers with no problem. This is the only printer that I have this problem but unfortunately it is the only printer in my own home.