IRQL_NOT_LESS_OR_EQUAL blue screen

Anonymous
2010-11-13T12:01:26+00:00

i just got 2 blue screens again... they just pop up every time i play 3D Games :\

But i just updated my Video Drivers :S

and these codes don't help me at all

i also checked the dump files with BS View

red are: portcls.sys, p17.sys, ntkrnlpa.exe, halmacpi.dll,

and on the other dump: ntkrnlpa.exe, win32k.sys

even got a dump with: dxgmms1.sys but that was before installing new video drivers, didn't get that one since :\ also cdd.dll

i hope anyone can help me

OS: Windows 7 86x

  BCCode:    1000008e

  BCP1:    C0000005

  BCP2:    9E4E6F00

  BCP3:    A1D2F724

  BCP4:    00000000

  OS Version:    6_1_7600

  Service Pack:    0_0

  Product:    256_1

  BCCode:    d1

  BCP1:    B4F05950

  BCP2:    00000007

  BCP3:    00000001

  BCP4:    91DC475D

  OS Version:    6_1_7600

  Service Pack:    0_0

  Product:    256_1

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-11-13T22:25:45+00:00

Hi,

I'll reply in English here.

the PAGE_FAULT_IN_NONPAGED_AREA (50) is caused by the AVG driver:

    Image path: \SystemRoot\system32\DRIVERS\avgntflt.sys

    Image name: avgntflt.sys

    Timestamp:        Fri May 07 14:28:31 2010

Try to get an Update for AVG.

the KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e) happens while GDI operations, so update the graphic card driver:

ChildEBP RetAddr  Args to Child             

a1d2f7b8 9e4fa20e a1d2fcfc a1d2fb50 000004e8 win32k!ESTROBJ::vCharPos_H1+0x99

a1d2f7f0 9e4facfa ffbbe050 0000000b a1d2fcfc win32k!ESTROBJ::vInit+0x1d8

a1d2fb38 9e46af67 a1d2fcfc 0000004e 0000006a win32k!GreExtTextOutWLocked+0x62f

a1d2fbb4 9e4cfb07 02cccccc ffbbe068 00001004 win32k!GreBatchTextOut+0x1e6

a1d2fd24 82c4f3ec 000000c9 01ee8b70 01ee8b80 win32k!NtGdiFlushUserBatch+0x123

a1d2fd34 776c64f4 badb0d00 01ee8b70 00000000 nt!KiFastCallEntry+0xcc

    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys

    Image name: atikmdag.sys

    Timestamp:        Wed Sep 29 03:37:54 2010

the DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) crash is caused by this driver:

    Image path: \SystemRoot\system32\drivers\P17.sys

    Image name: P17.sys

    Timestamp:        Fri Oct 16 04:11:53 2009

So update the soundblaster live card driver.

The other crashes are too old. They should be fixed with the newer drivers.

André


"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

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  1. Anonymous
    2010-11-13T18:20:49+00:00

    Okay, after following almost all of the steps above the 3D Application (Game) run way longer this time before getting a BsOD

    Seems like this time it was my Virus scanner causing a

      BCCode:    50

      BCP1:    9720D404

      BCP2:    00000008

      BCP3:    9720D404

      BCP4:    00000000

      OS Version:    6_1_7600

      Service Pack:    0_0

      Product:    256_1

    I feel like i'll never get rid of my bluescreens :|

    Crash List

    Created by using BlueScreenView

    Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Full Path Processors Count Major Version Minor Version
    111310-29421-01.dmp 13.11.2010 19:15:08 PAGE_FAULT_IN_NONPAGED_AREA 0x00000050 0x9720d404 0x00000008 0x9720d404 0x00000000 avgntflt.sys avgntflt.sys+c6d8 Avira Minifilter Driver AntiVir Workstation Avira GmbH 10.00.08.01 32-bit C:\Windows\Minidump\111310-29421-01.dmp 2 15 7600

    What i did so far:

    • Deleting Pagefile.sys and recreating it.
    • Memory Check ( Everything ok )
    • scannow thingy
    • installed chipset drivers + new lan & soundblaster drivers
    • installed the newest updates
    • checked my bios REV .. and it's almost the newest; no need for further updates since there's nothing new i'd need

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  2. Anonymous
    2010-11-13T14:24:44+00:00

    I'm reading / working myself through the links you gave me but just incase this helps in any way:

    http://img5.imagebanana.com/img/8ub4435x/Unbenannt.png

    http://img5.imagebanana.com/img/nnvo2ld0/Unbenannt2.png

    http://www.imagebanana.com/view/anrexhbb/Unbenannt3.png

    http://img5.imagebanana.com/img/xw9qjekb/Unbenannt4.png

    http://img5.imagebanana.com/img/016ijwjg/Unbenannt5.png

    Screenshot of BSViewer

    just tried to delete the pagefile and creating a new one

    tho i set it down to 16mb - rebooted and then set it up to 4gb again

    checking the other steps now

    also i installed new southbridge drivers, lan and soundcard

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  3. Anonymous
    2010-11-13T12:51:11+00:00

    Hi,

    References to Vista also apply to Windows 7.

    This is my generic how to for proper driver updates :

    This utility makes it easy to see which versions are loaded :

    DriverView - Free - utility displays the list of all device drivers currently loaded on your system.

    For each driver in the list, additional useful information is displayed: load address of the driver,

    description, version, product name, company that created the driver, and more.

    http://www.nirsoft.net/utils/driverview.html

    For Drivers check System Maker as fallbacks and Device Maker's which are the most current.

    Control Panel - Device Manager - Display Adapter - write down the make and complete model

    of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate

    Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -

    Uninstall - REBOOT this will refresh the driver stack.

    Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party

    with their own software and drivers and any other major device drivers you have.

    Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device

    Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for

    BIOS, Chipset and software updates at System Maker's site while there.)

    Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after

    each installation.

    Always check in Device Manager - Drivers tab to be sure the version you are installing actually

    shows up. This is because some drivers rollback before the latest is installed (sound drivers

    particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as

    needed.

    Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check

    manually by model.

    Manually look at manufacturer's sites for drivers - and Device Maker's sites.

    http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

    Installing and updating drivers in 7 (updating drivers manually using the methods above is preferred

    to ensure the latest drivers from System maker and Device makers are found)

    http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

    If you update drivers manually then it is a good idea to disable Driver Installations in Windows

    Updates, this leaves Windows Updates ON however it will not install drivers which will usually

    be older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it)

    and then go look for new ones manually if you wish.

    How To Disable Automatic Driver Installation In Windows Vista - Drivers

    http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

    http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

    ==========================================

    Memory tests do not catch all errors such as mismatched memory (possible even for sticks

    that appear to be identical) and when faster memory is placed in system behind slower memory.

    So it is best to also swap sticks in and out to check for those even if all memory tests fail to show

    a problem.

    To test RAM check here - let it run 4+ hours or so.  <-- best methodwww.memtest.org

    For the Windows Memory Diagnostic Tool.

    Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -

    RUN AS ADMIN follow the instructions

    Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic

    Tool

    http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

    How to Run the Memory Diagnostics Tool in Windows 7

    http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

    Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool

    http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/

    Hope this helps.


    Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

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  4. Anonymous
    2010-11-13T12:50:58+00:00

    Hi,

    Check this thread for information using BlueScreenView, MyEventViewer and other methods

    to troubleshoot BlueScreens - top 3 replies (+1 other).

    http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990

    ====================================================================

    Two primary causes of this blue screen are video drivers and BIOS - Check with System Maker's

    Site for Display Adapter (Video) and BIOS and then Device Maker's site for latest Video. It can be

    other drivers so check while there. Turn OFF auto-driver installation as those are older and if

    Windows Updates suggests a driver just HIDE it. Antivirus/antispyware/security programs are other

    possibilities.

    BCCode: 8E  0x0000008E is same as 0x1000008E

    Cause

    The KERNEL_MODE_EXCEPTION_NOT_HANDLED bug check is a very common bug check. To interpret it, you must identify which exception was generated.

    Common exception codes include the following:

    • 0xC0000005: STATUS_ACCESS_VIOLATION indicates that a memory access violation occurred.

    Resolving the Problem

    If you are not equipped to debug this problem, you should use some basic troubleshooting techniques:

    • Make sure you have enough disk space.
    • If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates.
    • Try changing video adapters.
    • Check with your hardware vendor for any BIOS updates.
    • Disable BIOS memory options such as caching or shadowing.

    If you plan to debug this problem, you might find it difficult to obtain a stack trace. Parameter 2 (the exception address) should identify the driver or function that caused this problem.

    If you do not know the specific cause of the exception, consider the following items:

    • Hardware incompatibility*.* Make sure that any new hardware installed is listed in the Microsoft Windows Marketplace Tested Products List.
    • Faulty device driver or system service*.* A faulty device driver or system service might be responsible for this error. Hardware issues, such as BIOS incompatibilities, memory conflicts, and IRQ conflicts can also generate this error.

    If the bug check message lists a driver by name , disable or remove that driver. Also, disable or remove any drivers or services that were recently added. If the error occurs during the startup sequence and the system partition is formatted with NTFS file system, you might be able to use Safe Mode to rename or delete the faulty driver. If the driver is used as part of the system startup process in Safe Mode, you have to start the computer by using the Recovery Console to access the file.

    If the problem is associated with Win32k.sys, the source of the error might be a third-party remote control program. If such software is installed, you can remove the service by starting the system by using the Recovery Console and then deleting the offending system service file.

    Check the System Log in Event Viewer for additional error messages that might help identify the device or driver that is causing bug check 0x1E. You can disable memory caching of the BIOS to try to resolve the error. You should also run hardware diagnostics, especially the memory scanner, that the system manufacturer supplies. For more information about these procedures, see the owner's manual for your computer.

    The error that generates this message can occur after the first restart during Windows Setup, or after Setup is finished. A possible cause of the error is lack of disk space for installation and system BIOS incompatibilities. For problems during Windows installation that are associated with lack of disk space, reduce the number of files on the target hard disk drive. Check for and delete any temporary files that you do not have to have, Internet cache files, application backup files, and*.chk*files that contain saved file fragments from disk scans. You can also use another hard disk drive with more free space for the installation.

    You can resolve BIOS problems by upgrading the system BIOS version

    BCCode: 8E  0x0000008E is same as 0x1000008E  <-- read this linkhttp://www.faultwire.com/solutions-fatal\_error/KERNEL-MODE-EXCEPTION-NOT-HANDLED-0x0000008E-\*1151.html?order=date


    Think Video drivers mainly though it can be others. See the driver section in my generic bluescreen

    troubleshooting methods below. BIOS, low level chipset drivers and antivirus/antispyway/security

    programs can also cause this. Check the troubleshooter and when you get to the driver and memory testing sections refer to the generic methods in next message and then return to the troubleshooter

    if needed.

    BCCode: D1     0x000000D1Cause

    A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high.

    This bug check is usually caused by drivers that have used improper addresses.

    If the first parameter has the same value as the fourth parameter, and the third parameter indicates an execute operation, this bug check was likely caused by a driver that was trying to execute code when the code itself was paged out. Possible causes for the page fault include the following:

    • The function was marked as pageable and was running at an elevated IRQL (which includes obtaining a lock).
    • The function call was made to a function in another driver, and that driver was unloaded.
    • The function was called by using a function pointer that was an invalid pointer.

    BCCode: d1   0x000000d1  <-- read this linkhttp://www.faultwire.com/solutions-fatal\_error/DRIVER-IRQL-NOT-LESS-OR-EQUAL-0x000000D1-\*1210.html?order=votes

    =========================================

    Look in the Event Viewer to see if anything is reported about those.

    http://www.computerperformance.co.uk/vista/vista\_event\_viewer.htm

    MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

    http://www.nirsoft.net/utils/my\_event\_viewer.html


    Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen

    info that would help. Such as the BCC and the other 4 entries on the lower left. And any other

    error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

    As examples :

    BCCode: 116

    BCP1: 87BC9510

    BCP2: 8C013D80

    BCP3: 00000000

    BCP4: 00000002

    or in this format :

    Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)

    tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000

    This is an excellent tool for posting Blue Screen Error InformationBlueScreenView scans all your minidump files created during 'blue screen of death'crashes, and displays the information about all crashes in one table - Free

    http://www.nirsoft.net/utils/blue\_screen\_view.html

    Many BlueScreens are caused by old or corrupted drivers, especially video drivers however

    there are other causes.

    You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or

    Recovery Options if your system has that installed by the maker.

    How to Boot to the System Recovery Options in Windows 7

    http://www.sevenforums.com/tutorials/668-system-recovery-options.html

    You can try a System Restore back to a point before the problem started if there is one.

    How to Do a System Restore in Windows 7

    http://www.sevenforums.com/tutorials/700-system-restore.html


    Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

    Enter this at the prompt - sfc /scannow

    How to Repair Windows 7 System Files with System File Checker

    http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program

    generates in Windows Vista cbs.log (and Windows 7)

    http://support.microsoft.com/kb/928228

    The log might give you the answer if there was a corrupted driver. (Does not tell all the possible

    driver issues).

    Also run CheckDisk so we can rule out corruption as much as possible.

    How to Run Check Disk at Startup in Windows 7

    http://www.sevenforums.com/tutorials/433-disk-check.html


    Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party

    keyboard and mouse, as well as other major device drivers.

    Manually look at manufacturer's sites for drivers - and Device Maker's sites.

    http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

    Installing and updating drivers in 7 (updating drivers manually using the methods above is preferred

    to ensure the latest drivers from System maker and Device makers are found)

    http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

    How To Disable Automatic Driver Installation In Windows Vista - Drivers

    http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

    http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx


    How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart

    unexpectedly

    http://support.microsoft.com/kb/958233

    Troubleshooting Vista Blue Screen, STOP Errors (and Windows 7)

    http://www.chicagotech.net/vista/vistabluescreen.htm

    Understanding and Decoding BSOD (blue screen of death) Messages

    http://www.taranfx.com/blog/?p=692

    Windows - Troubleshooting Blue Screen Errors

    http://kb.wisc.edu/page.php?id=7033


    In some cases this might be required.

    StartUp Repair from Recovery Options or Windows 7 disk

    How to Run a Startup Repair in Windows 7

    http://www.sevenforums.com/tutorials/681-startup-repair.html

    How to Boot to the System Recovery Options in Windows 7

    http://www.sevenforums.com/tutorials/668-system-recovery-options.html

    How to Create a Windows 7 System Repair Disc

    http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

    Hope this helps.


    Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

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