MS Money 2007 on Win XP will not let me connect online telling me that Windows Live cannot verify my sign-in information. This happened in the last couple of days all of a sudden.

Anonymous

Suddenly about November 17, 2010, I am not able to login to Microsoft Money 2007 on Windows XP using Windows Live ID. It just stopped working. The message states partially: "Money could not verify your sign-in information. You can use some Money features ...To regain access to online features, in the upper right corner of Money, point at the online updates icon, and click the down arrow. Select sign-in with Windows Live ID...". Well that didn't work either. I have tried all the fixes recommended by Microsoft in kb891338 document and nothing works. Did Windows Live ID stop working with Money 2007? What do I do?

Thanks, Richard

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Anonymous

Same problem, on same date for me as well. Here is a work-around that allowed me to update my accounts online this morning.

Start MS Money 2007 and enter the Windows Live ID (email address and password that is linked to your MS Money file) to sign in to Money.
Click the checkbox below the password field for "I want to sign in to Money directly, without access to all online services." then click the Next > button.
After MS Money has started, click on the "butterfly" MSN.com icon in the toolbar located across top of MS Money 2007 window.
Once the page loads within the MS Money 2007 browser click on the "Page Options" link in the top right hand corner of the MSN web page, under the Welcome to MSN.

<<<UPDATE on 11/30/2010: If the "My MSN" link is no longer available in the Page Options drop down menu, then scroll about half way down the MSN web page to the Hotmail section, and click the "Sign up" link. Then follow step 7 below (you can skip step 5 and 6).>>>

Choose the "My MSN" link from the drop down from the Page Options link.
Once the My MSN page loads within the MS Money 2007 browser click on the "Sign In" link in the top right hand corner of the My MSN web page.
Sign in using your Windows Live ID and password that is linked to your MS Money 2007 file.
Click the down arrow next to the Online Updates icon close to the top right hand corner of the MS Money 2007 window, next to the question mark for show help.

9. Choose the "Sign In with a Windows Live ID" link from the Online Updates drop down.

11. Click the Online Updates icon in the MS Money 2007 window, next to the question mark for show help.

Click "Update Now..." button.

Good luck!

Jim

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49 additional answers

Anonymous

2010-11-22T13:23:07+00:00

Hi,

Did you make any recent hardware or software changes on your computer prior to this issue?

Step 1: Since the issue has started recently you may try performing system restore and check if this helps.

http://support.microsoft.com/kb/306084

Step 2: You may try creating a new user account and check if the issue persists there.

Create a user account

http://support.microsoft.com/kb/279783

If it works in a new user account then you need to fix the corrupt user profile.

You may visit this link for the steps: http://support.microsoft.com/kb/811151

Check if you are able to use the same Windows Live ID on any other login screen and post back the same.

http://www.microsoft.com/money/default.mspx

Thanks and Regards

Umesh P - Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think.

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