Mouse Scroll not working to scroll pages. only can Change the Volume control. How to fix it?

Anonymous
2011-11-22T09:59:05+00:00

Original Title: Mouse scroll wheel only adjusts the volume. How do I get it to scroll pages again?

Using wireless mouse (Silvercrest MTS2218-m with win 7 x64) and scroll wheel no longer scrolls page up and down in any program. It only adjusts the volume. How do I get it to scroll pages again?

Have already checked settings in control panel>mouse nothing obvious there to change this annoying feature. And have already uninstalled mouse driver in device manager but no change. have also shut down and started up laptop several times.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2011-12-06T14:56:13+00:00

Near the scrolling wheel is a dpi button, which also can be used to switch

between normal and media mode by holding it for 3 seconds. In the media mode

the wheel controls the volume and does not scroll.

Read the manual...   ;-)

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Anonymous
2011-11-27T01:50:21+00:00

Hi,

1.     Have you checked whether the mouse works fine on a different system?

Try to connect the device to a different computer and then check.

If the issue persists, I would suggest you to contact manufacturer for further assistance.

Thank you.

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  1. Anonymous
    2011-11-23T09:56:50+00:00

    Thanks for your help but unfortunately this has not solved my problem. The problem persisted in safe mode. I turned off all startup items and services including microsoft services and the problem still didn't go away. My graphics driver is up to date according to microsoft update. I have even completely updated windows and still no good. Can anybody please help as I would rather not have to do a complete reinstall of windows. Yes a little extreme I know but that's how irritating I find this problem.

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  2. Anonymous
    2011-11-23T05:12:47+00:00

    Hi,

    Method 1: Safe mode.

    Follow the link mentioned below to boot into safe mode and check if the issue persists in safe mode.

    http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

    If the issue is fixed in safe mode, I would suggest you to perform a clean boot and check if the issue persists.

    Method 2: Perform a clean boot.

    Follow the steps from the link mentioned below to perform a clean boot and check if the issue persists.

    http://support.microsoft.com/kb/929135

    Note: Once you are done with the clean boot, follow the step 7 in the link to put back your computer to normal mode.

    Method 3: Update the display drivers.

    I would suggest you to update the display drivers and check if the issue persists. Follow the link to update your display drivers.

    http://windows.microsoft.com/en-US/windows7/Video-cards-frequently-asked-questions

    http://windows.microsoft.com/en-US/windows7/give-your-pc-some-graphics-muscle-by-installing-a-new-video-card

    Hope it helps.

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