Error message "The Computer Restarted unexpectedly or encountered an unexpected error" after System Startup on Windows 7 Recovery

Anonymous
2011-03-03T22:12:20+00:00

Recently, I needed to restore my laptop to factory settings.  I have an HP Pavilion Model Number G-60.  I purchased a set of recovery disks from HP and when they arrived, I booted the system with Disc 1 in the CD/RW drive.  The installation asked for all 3 discs and after it ejected the 3rd disc, the system rebooted and then restarted.  I got the message, "Setup is preparing your computer for first use"....then the Error message "The Computer Restarted unexpectedly or encountered an unexpected error.  Windows installation cannot proceed.  To install Windows, click OK to restart the computer and then restart the installation".  Doing this only keeps repeating the error message.  I looked at some of the messages already on the forum and tried the solution by Syed Karim but that did not work.  Can you think of anything else that I can try to get this working?   Honestly, I am very frustrated with this.  I didn't buy this laptop so that I can have these problems with a Windows 7 installation that would make my laptop useless.  I would appreciate any help you can give me.  Thanks,  Dave

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Anonymous
2011-04-12T18:53:35+00:00

1)      On the same error screen press SHIFT+F10 and it will open up a black Window. (a command prompt window)

2)       In  the black windows type the word "regedit"(without the inverted commas and hit enter. That will open the registry editor.

        In the Registry Editor..

                Browse to....

        HKLocal machine/SYSTEM/SETUP/STATUS/ChildCompletion, and after highliting childcompletion,on the right hand side check for setup.exe. if the value is 1 change it to 3.(by double clicking on setup.exe and changing the value shown in the box).

Then close the registry editor and then also close the black window.

      Then click on OK for the error and the computer will restart and the installation may complete.  just try it and let me know if it worked.

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Anonymous
2011-03-03T23:03:31+00:00

Seeing as how you are trying to restore your system from OEM disks that were supplied by HP, you need to contact HP about the problem, it could be hardware related.

Also, OEM versions of Windows 7 are to have all support supplied be the computer manufacturer, not Microsoft.

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  1. Anonymous
    2016-07-11T19:27:47+00:00

    Thank you!!

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  2. Anonymous
    2016-07-11T21:28:37+00:00

    Hi. I have found a solution to fix everyone's problems, however this should only be used as a final resort. This is because it will, unless you choose to create a backup, delete all personal files in your computer. If you are alright with this, as I was, here is what you must do. 


    1: (You will need another computer for this. It can be any Windows or Mac version and any Bit) Search Google for 'Windows Media Creation Tool'. I will not provide a link, as the site is constantly updated, however it is not a third party program. You download it directly from the Microsoft wedsite, so follow those type of links. 


    2: Once you have downloaded and installed the program, select > create installation media, and go through the options until you find the two options that say Download to USB, or find ISO file. If the computer has an ISO, use that. You will need a blank disc for this. Note: the ISO will be the version and Bit of the Windows being used to get this ISO. If not, choose USB. This is a 3.7 GB download, so I reccomend an 8GB USB. 


    3: Turn in the computer (the one that is not working, that is) insert the USB or disc, and turn it back off. Now turn it on again, and it should automatically boot. If not, then on the first screen you see, which will display the manufacturer of your computer or the motherboard system, you want to hit the key that it specifies to open 'boot menu' or something along the lines of this. From there, select the USB or Disc using arrow keys and the enter button. Now just follow the steps it tells you to when it loads the setup for Windows. Note: you will likely have to click 'custom installation' and 'erase all' otherwise it may not do anything. 


    So in simpler words: 

    1: Download media creation tool

    2: Download or Copy ISO to USB or disc respectively. 

    3: insert disc/USB into non-working computer

    4: should auto boot disc/USB. If not, refer to step 3 that I listed earlier (the big paragraph)


    please message me back if you need any help or clarification on my instructions. Hope this helps guys 😀

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  3. Anonymous
    2016-07-15T17:59:53+00:00

    @J0seph Red, i had a go with what you said, but now my PC keeps restarting???Help?!?

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