Error message "The Computer Restarted unexpectedly or encountered an unexpected error" after System Startup on Windows 7 Recovery

Anonymous

Recently, I needed to restore my laptop to factory settings. I have an HP Pavilion Model Number G-60. I purchased a set of recovery disks from HP and when they arrived, I booted the system with Disc 1 in the CD/RW drive. The installation asked for all 3 discs and after it ejected the 3rd disc, the system rebooted and then restarted. I got the message, "Setup is preparing your computer for first use"....then the Error message "The Computer Restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click OK to restart the computer and then restart the installation". Doing this only keeps repeating the error message. I looked at some of the messages already on the forum and tried the solution by Syed Karim but that did not work. Can you think of anything else that I can try to get this working? Honestly, I am very frustrated with this. I didn't buy this laptop so that I can have these problems with a Windows 7 installation that would make my laptop useless. I would appreciate any help you can give me. Thanks, Dave

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Answer accepted by question author

Anonymous

1) On the same error screen press SHIFT+F10 and it will open up a black Window. (a command prompt window)

2) In the black windows type the word "regedit"(without the inverted commas and hit enter. That will open the registry editor.

In the Registry Editor..

Browse to....

HKLocal machine/SYSTEM/SETUP/STATUS/ChildCompletion, and after highliting childcompletion,on the right hand side check for setup.exe. if the value is 1 change it to 3.(by double clicking on setup.exe and changing the value shown in the box).

Then close the registry editor and then also close the black window.

Then click on OK for the error and the computer will restart and the installation may complete. just try it and let me know if it worked.

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Answer accepted by question author

Anonymous

Seeing as how you are trying to restore your system from OEM disks that were supplied by HP, you need to contact HP about the problem, it could be hardware related.

Also, OEM versions of Windows 7 are to have all support supplied be the computer manufacturer, not Microsoft.

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704 additional answers

Anonymous

2016-06-13T10:26:59+00:00

Unbelievably, and most will agree, this is from people going back to win7 from win10. You will know this by when reinstalling you have a win10 background.

No matter how hard you try, win10 embeds itself on the MBR. You CANNOT GET IT OFF EVEN IF YOU FORMAT.

J0seph resets the setup to default rather than 'you have had win10 and we are going to make you keep it' on setting 3 instead of 1

Now Microsoft. Don't give us it's the oem problem. This is a win 10 problem. You know it. The geeks know it.

Win10 is nice, granted. But some games just will not run on compatibility mode (football manager 15). That's why most go back.
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Anonymous

2016-06-10T05:42:05+00:00

I tried this fix on a Vulcan Journey 7" tablet. I got it to continue "TRYING" to reinstall Windows but now it continues to cycle at 64%. Please advise of any next steps?
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Anonymous

2016-06-08T21:39:13+00:00

The only one that shows up it default and the value is not set at all. But when double click on it to set it to 3 and exit it out of the Windows it's still not setting itself.
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