Error code 800B010A or 0x800B010A

Anonymous
2011-01-19T22:51:57+00:00

I cannot update my windows with the automatic updates it alerts me of.  When i try to it gives me the error code 800B010A or sometimes 0x800B010A; what does this mean?  I tried to have windows fix it but it wouldn't work.  I noticed a lot of the updates it needs to do(9) have to do with security, which worries me if i am not protected with ms security updates.  I also cannot run windows defender and the icon in the bottom right showing my signal strenth for my wireless connection has all empty bars with a big red X going through it but for some reason i have no problem getting online.  i called one of those online geek squad people and before he charged me i told him what the problems were and he thinks it is a glitch in the windows 7 OS.  he didn't think it was a virus since i dont have any problems with my computer, i have virus protection and these are not common things a virus attacks.  he told me the only way to fix this would be to do a factory restore but i would lose everything and have to start over like my computer just came out of the box.  i dont mind doing this if it will help secure longevity on this computer as i just got it a little over a year ago but would prefer not to if i dont have to.  any ideas of why this is happening and how i can fix it???  thanks!

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-01-30T20:28:58+00:00

ok i finally did all of the steps above you asked me to pa bear and it still does NOT update these windows updates... now what??? :(  this is getting ridiculous!!! :(

Enough already. I'm over it, too.

Follow the instructions in the ANSWER post in this thread (to-the-letter & in order) to return your computer to a secure & functional state: http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/bc95f2f0-7968-4bd0-8de5-70b83db31fa6

~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

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  1. Anonymous
    2011-02-11T02:05:02+00:00

    ok thanks.  i didn't have much i wanted to back up so i just put everything on my usb card.  the rest i can just do from scratch, i'm not worried about that.  i just want my computer to work properly so it doesn't break.  thanks again, i will keep you updated.

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  2. Anonymous
    2011-02-11T07:04:13+00:00

    i didn't have much i wanted to back up so i just put everything on my usb card...

    Reposting:

    After the clean install, you will have the equivalent of a "new computer" so take care of EVERYTHING on the following page BEFORE otherwise connecting the machine to the internet or a local network (i.e., other computers) AND BEFORE connecting a flash drive, SDCard, or any other external drive to the computer:

         4 steps to help protect your new computer before you go online

         http://www.microsoft.com/security/pypc.aspx

    ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

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  3. Anonymous
    2011-02-13T04:40:04+00:00

    so i did what you guys told me to do and it WORKED!!!  i can now see that my internet is connected and i downloaded like 60 windows updates, most of them security updates, and NO error message.  this is great.  thanks so much both of you!!!  i removed the norton like you said that came pre-installed when i re-installed windows 7(i beleive when i originally bought this computer it was mccafee but then i think toshiba switched to nortor i guess).  i then intalled microsoft security essentials so i think i should be all set, right?  is there anything else you would suggest i do???  even though all my windows updates installed, i removed the pre-installed anti virus software and installed microsoft security essentials would you still suggest i do any of these:

    1a. Download the Norton Removal Tool, saving it to your desktop:  ftp://ftp.symantec.com/public/english\_us\_canada/removal\_tools/Norton\_Removal\_Tool.exe

    1b. Download the McAfee Consumer Products Removal Tool, saving it to your desktop: http://download.mcafee.com/products/licensed/cust\_support\_patches/MCPR.exe

    thanks again!!!

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  4. Anonymous
    2011-02-13T07:50:55+00:00

    You're welcome & thanks for your feedback.

    VERY IMPORTANT!! =>  Any Norton or McAfee free-trial that came preinstalled on the computer when you bought it will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the free-trial AND download/run the appropriate removal tool BEFORE installing any updates AND BEFORE installing your new anti-virus application...

    Did you follow the directions above??

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