Error code 800B010A or 0x800B010A

sorry man, i really appreicate your help but i am so lost at what i am supposed to do now.  can you connect to my machine remotely and do it real fast if it is easy?

You asked, I copy/paste...

You are seeing the effects of a hijackware infection. See...

     Cleaning a Compromised System

     http://technet.microsoft.com/en-us/library/cc700813.aspx

Back-up any personal data (none of which should be considered 100% trustworthy at this point) then format the HDD & do a clean install of Windows. Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!

HOW TO do a clean install of Win7: See the "Using the Custom installation option and formatting the hard disk" (or the "Reinstalling Windows 7") section of http://windows.microsoft.com/en-us/windows7/Installing-and-reinstalling-Windows-7

NOTE: If your computer didn't come with a set of disks, there will be a hidden Recovery partition (not to be confused with System Restore) you would use to do the clean install (AKA a "destructive recovery").

After the clean install, you will have the equivalent of a "new computer" so take care of EVERYTHING on the following page BEFORE otherwise connecting the machine to the internet or a local network (i.e., other computers) AND BEFORE connecting a flash drive, SDCard, or any other external drive to the computer:

     4 steps to help protect your new computer before you go online

     http://www.microsoft.com/security/pypc.aspx

VERY IMPORTANT!! =>  Any Norton or McAfee free-trial that came preinstalled on the computer when you bought it will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the free-trial AND download/run the appropriate removal tool BEFORE installing any updates AND BEFORE installing your new anti-virus application (e.g., Microsoft Security Essentials - free).

     Norton Removal Tool

     ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

     McAfee Consumer Products Removal Tool

     http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Also see:

Risks & Benefits of P2P file sharing

  • http://www.microsoft.com/protect/data/downloadfileshare/filesharing.aspx

  • http://blogs.technet.com/mmpc/archive/2008/10/06/the-cost-of-free-software.aspx

  • http://www.us-cert.gov/cas/tips/ST05-007.html

Steps To Help Prevent Spyware

http://www.microsoft.com/security/spyware/prevent.aspx 

Steps to Help Prevent Computer Worms

http://www.microsoft.com/security/worms/prevent.aspx

Avoid Rogue Security Software!

http://www.microsoft.com/security/antivirus/rogue.aspx

If you need additional assistance with the clean install, please begin a new thread in this forum:  http://social.answers.microsoft.com/Forums/en-US/w7repair/threads

If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

ok so i looked at that link you attached and i'm sorry but i am confused at what you are telling me to do?  please just copy the steps that i need to do in order to do a factory restore as you have so many links on that page that i don't know where to start, continue and end.  also, is this my only hope to fix this?  will i lose everything i have on here in terms of programs, pictures, music, icons, etc?  what do i need to save and do i save this to a flash drive?  also, i never received a windows 7 disk when i purchased my computer; what should i do?  IS THIS THE ONLY HOPE I HAVE OF FIXING THIS PROBLEM DO YOU THINK?  thanks again :)

are you saying that i have a virus???

I have not and am not saying that the computer is infected. But if that's the case, the clean install (done properly) will resolve any infections, too.