Windows 7 Troubleshooter Error 0x8E5E0247

Anonymous
2010-11-08T22:13:14+00:00

I am having problems with the Troubleshooter in Windows 7 64-bit .  Any time I try to use it to fix anything, I get the error message "An error occurred while troubleshooting:  A problem is preventing the troubleshooter from starting."   I rebooted in safe mode and the same error occurs.  It also always fails the same way trying to run  Program Compatibility.   Error message:

Package Id: PCWDiagnostic

Path:  c:\windows\diagnostics\system\PCW

Error Code:  0x8E5E0247

Any help would be appreciated.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-01-25T00:03:03+00:00

I finally was able to solve this problem.  I found the answer on another forum and it solved the problem as well.

The error was caused by the Intel Rapid Storage Technology program that comes with my Toshiba laptop. 

I guess the old driver didn't like the new 640gb hard drive I installed.  Maybe it was only designed for up to 500gb (this is my old hard drive size that worked fine).

The Intel Rapid Storage Technology program was shown in the taskbar notifications with a yellow exclamation point.

As soon as I updated this driver to the latest from the Intel website, Windows Update and everything else worked.

Hope this helps everyone else having the same problem.

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  1. Anonymous
    2014-03-15T08:10:19+00:00

    anndd... if you don't have a Toshiba laptop that runs the RST software and all you've done is buy a new Toshiba HD as your new Hard drive by recovering Windows on to it from a system image??!

    See my other comment, this is really weird and it might have been around for a while but its a new one for me!

    two practically identical Dell E4300 laptops, both had new Toshiba 320G drives installed

    and Win 7 64bit SP1 recovered on to them from System Images.. one now doesn't run Update or Troubleshooter, the other one is fine!!

    any help gratefully appreciated.. I've looked at loads of forums where folks have talked about re-booting in safe mode and running update from there (it won't) and checking that the service is running (when it says it can't check for updates because the service is not currently running - try restarting your computer - which doesn't do it!) and stopping and starting the service again.. all that jazz.. and nothing, no updates no troubleshooter..

    I agree with several other comments.. this is not impressive!!

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  2. Anonymous
    2014-05-01T15:49:13+00:00

    I also had the same thing happen when I installed a 1T hard drive in my Toshiba laptop.  System update wouldn't work, tried the system update rediness tool- it wouldn't work, tried the troubleshooter and it too wouldn't work.  But I kept reading about the Intel Rapid Storage Technology program.  I checked  my device manager and it said I was running the most current one.  After seeing this mentioned numerous times I decided to d/l the file  sp47845.exe  and ran it on my Windows 7 Home Premium 32 bit.  And it worked, I had 137 updates and loving every minute of it!!

    Thanks

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  3. Anonymous
    2014-11-06T21:35:25+00:00

    Glenn24 ...

    Please, can you provide information about what is "another forum" and just how you updated the IRST driver.

    Among many other "challenges," is the problem with loading updates, troubleshooter and so on.

    Many thanks!

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  4. Anonymous
    2014-12-15T23:32:07+00:00

    I had my HP dv7 crash and replaced the hard drive  - from a 500GB to a 1TB       after loading the original HP set of disks - most things work but troubleshooter and I can not load SP-1 or upgrade IE   I did your sugggestion of sfc /scannow - the file will not open

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