Windows 7 Troubleshooter Error 0x8E5E0247

Anonymous
2010-11-08T22:13:14+00:00

I am having problems with the Troubleshooter in Windows 7 64-bit .  Any time I try to use it to fix anything, I get the error message "An error occurred while troubleshooting:  A problem is preventing the troubleshooter from starting."   I rebooted in safe mode and the same error occurs.  It also always fails the same way trying to run  Program Compatibility.   Error message:

Package Id: PCWDiagnostic

Path:  c:\windows\diagnostics\system\PCW

Error Code:  0x8E5E0247

Any help would be appreciated.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-01-25T00:03:03+00:00

I finally was able to solve this problem.  I found the answer on another forum and it solved the problem as well.

The error was caused by the Intel Rapid Storage Technology program that comes with my Toshiba laptop. 

I guess the old driver didn't like the new 640gb hard drive I installed.  Maybe it was only designed for up to 500gb (this is my old hard drive size that worked fine).

The Intel Rapid Storage Technology program was shown in the taskbar notifications with a yellow exclamation point.

As soon as I updated this driver to the latest from the Intel website, Windows Update and everything else worked.

Hope this helps everyone else having the same problem.

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  1. Anonymous
    2013-11-13T22:36:52+00:00

    Please download, install and update Intel Rapid Storage Technology Software from the Intel Website. It will fix all the problems. The credit goes to Glenn24

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  2. Anonymous
    2013-11-09T19:32:39+00:00

    Hey Glenn, I have a toshiba that the hard drive crashed I also upgraded but to a Western Digital 750 Gb hard drive.

    I of course can't get on the internet with that computer so I have downloaded driver updates from toshiba for the network and display/sound.  Doesn't work.  I didn't follow your answer to well, my bad.  Which driver did you update? I checked the device manager and it says the new hard drive is fine but the display adapters/network adapters/ and sound controllers all have the yellow triangle with exclamation.  Thanks for any help. Noel

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  3. Anonymous
    2013-11-06T17:25:58+00:00

    Thank you May Lilian. I used your link even though I had a Sony VAIO, after trying many other options and it fixed my problem.

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  4. Anonymous
    2013-11-05T20:12:38+00:00

    I was on point of nervous breakdown, when i read your above solution,having tried all other possible solution. It makes sense and it WORKS for me,all it took few minutes,windows update ok now

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