Windows 7 Troubleshooter Error 0x8E5E0247

Anonymous

I am having problems with the Troubleshooter in Windows 7 64-bit . Any time I try to use it to fix anything, I get the error message "An error occurred while troubleshooting: A problem is preventing the troubleshooter from starting." I rebooted in safe mode and the same error occurs. It also always fails the same way trying to run Program Compatibility. Error message:

Package Id: PCWDiagnostic

Path: c:\windows\diagnostics\system\PCW

Error Code: 0x8E5E0247

Any help would be appreciated.

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Anonymous

I finally was able to solve this problem. I found the answer on another forum and it solved the problem as well.

The error was caused by the Intel Rapid Storage Technology program that comes with my Toshiba laptop.

I guess the old driver didn't like the new 640gb hard drive I installed. Maybe it was only designed for up to 500gb (this is my old hard drive size that worked fine).

The Intel Rapid Storage Technology program was shown in the taskbar notifications with a yellow exclamation point.

As soon as I updated this driver to the latest from the Intel website, Windows Update and everything else worked.

Hope this helps everyone else having the same problem.

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61 additional answers

Anonymous

2015-07-24T15:21:31+00:00

Hi Gleen, i have the exact same issue, i updated from the 500GB to 1000GB, i have tried to update intel drives with the intel driver update utility 2.1 with no luck it scans and does not find any drivers. silly question but can you be more specific with updating th e driver, step by step for a dummy to computers.
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Anonymous

2015-06-24T00:01:04+00:00

My computer's infected! What do I do now?

    • http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

    • https://forums.malwarebytes.org/?showtopic=9573

    • http://technet.microsoft.com/en-us/library/cc700813.aspx
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Anonymous

I had a virus in the computer, I remove it , but it left a lot of " failures " . For example, when I start the troubleshooter , " An error occurred while troubleshooting : An unexpected error has occurred. The troubleshooting wizard can not continue " Error Code: 0x8002801D Context: Restricted .

Then it says that I don't have internet connection even though I have , I can do anything on the Internet. I can not open pictures, music, etc . Then no sound. Can't use youtube . When I click on cmd and select "Run as administrator" nothing happens . No window , nothing.

I can't uninstall programs in control panel . " An error occurred while trying to uninstall XXX..It may have already been uninstalled . Would you like to remove XXX from the Programs and Features list ? " . And when I click "yes" , nothing happens .

These are a few problems that I have. Do you have a solution ?There is some screenshoots:http://prntscr.com/7kcsp8control panel:http://prntscr.com/7kcvutPhotos problem: http://prntscr.com/7kcwfv...and when I click "ok" :http://prntscr.com/7kcwzvAnd for music: http://prntscr.com/7kcxgb

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Anonymous

2015-06-23T06:39:09+00:00
Hi,

Thank you for posting your query on Microsoft Community.

I would require more information to help you better.
1. Have made any changes to the computer prior to this issue?
2. Have you tried any troubleshooting steps?
3. How you're trying to run Troubleshooter?
4. Why are you trying to run troubleshooter? Are you facing any issues?
Make sure you have installed all Windows updates.

Reply with the necessary information and I’ll be glad to assist you further.

Thanks.
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