Windows 7 Troubleshooter Error 0x8E5E0247

Anonymous
2010-11-08T22:13:14+00:00

I am having problems with the Troubleshooter in Windows 7 64-bit .  Any time I try to use it to fix anything, I get the error message "An error occurred while troubleshooting:  A problem is preventing the troubleshooter from starting."   I rebooted in safe mode and the same error occurs.  It also always fails the same way trying to run  Program Compatibility.   Error message:

Package Id: PCWDiagnostic

Path:  c:\windows\diagnostics\system\PCW

Error Code:  0x8E5E0247

Any help would be appreciated.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-01-25T00:03:03+00:00

I finally was able to solve this problem.  I found the answer on another forum and it solved the problem as well.

The error was caused by the Intel Rapid Storage Technology program that comes with my Toshiba laptop. 

I guess the old driver didn't like the new 640gb hard drive I installed.  Maybe it was only designed for up to 500gb (this is my old hard drive size that worked fine).

The Intel Rapid Storage Technology program was shown in the taskbar notifications with a yellow exclamation point.

As soon as I updated this driver to the latest from the Intel website, Windows Update and everything else worked.

Hope this helps everyone else having the same problem.

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  1. Anonymous
    2010-11-10T23:04:59+00:00

    Update with Additional Information:

    I just realized that Windows Update doesn't work. 

    When I try and run Windows Update or Check for Updates from the Control Panel, it crashes.

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  2. Anonymous
    2010-11-10T22:12:45+00:00

    I tried the **System Maintenance troubleshooter**

    and got the same error code as above.

    "An error occurred while troubleshooting:  A problem is preventing the troubleshooter from starting."

    Package Id: MaintenanceDiagnostic

    Path:  C:\windows\diagnostics\scheduled\Maintenance

    Error Code:  0x8E5E0247

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  3. Anonymous
    2010-11-10T03:13:13+00:00

    Do you know Windows 7 has a feature that can delete the broken desktop shortcuts automatically? Well, What work it out isthe **System Maintenance troubleshooter**, now i will tell you the details of it.

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  4. Anonymous
    2010-11-10T02:07:15+00:00

    Hi Debleena,

    Thanks for your reply. 

    Method 1

    I looked at the following and the box was already unchecked.

    a. Open Internet Explorer > Tools > Internet Options -> Advanced.

    b.Uncheck the option - Check for server certificate revocation.

    Method 2

    I ran theSystem File Checker [SFC] scanand got a message saying Windows Resource Protection found corrupt files but was unable to fix some of them.

    Then I tried to following the instructions in your link

    http://support.microsoft.com/kb/929833

    To determine which files could not be repaired by the System File Checker tool, follow these steps:

    1. Open an elevated command prompt.
    2. Type the following command, and then press ENTER:

    findstr /C:"[SR] Cannot repair member file" %windir%\logs\cbs\cbs.log >sfcdetails.txt

    I couldn't seem to get this to run.  Was I supposed to run it as stated or did I need to substitute anything like something for the [SR] ?

    I found the sfcdetails.txt file but it had nothing in it.

    Note The Sfcdetails.txt file contains details from every time that the System File Checker tool has been run on the computer. The file includes information about files that were not repaired by the System File Checker tool. Verify the date and time entries to determine the problem files that were found the last time that you ran the System File Checker tool.

    Scanning the CBS.log file I found the following errors:

    CSI    00000097 Error STATUS_CANNOT_DELETE while executing operation DeleteFile on [l:74{37}]"??\C:\windows\System32\Wat\WatUX.exe"

    CBS    Failed to remove catalog file Microsoft-Windows-Security-WindowsActivationTechnologies-Package~31bf3856ad364e35~amd64~~7.1.7600.16395.cat for package [HRESULT = 0x8000ffff - Unknown Error]

    CBS    Failed call to CryptCATAdminRemoveCatalog. [HRESULT = 0x8000ffff - Unknown Error]

    Not sure if this helps.

    Glenn

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