Windows 7 Troubleshooter Error 0x8E5E0247

Anonymous
2010-11-08T22:13:14+00:00

I am having problems with the Troubleshooter in Windows 7 64-bit .  Any time I try to use it to fix anything, I get the error message "An error occurred while troubleshooting:  A problem is preventing the troubleshooter from starting."   I rebooted in safe mode and the same error occurs.  It also always fails the same way trying to run  Program Compatibility.   Error message:

Package Id: PCWDiagnostic

Path:  c:\windows\diagnostics\system\PCW

Error Code:  0x8E5E0247

Any help would be appreciated.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-01-25T00:03:03+00:00

I finally was able to solve this problem.  I found the answer on another forum and it solved the problem as well.

The error was caused by the Intel Rapid Storage Technology program that comes with my Toshiba laptop. 

I guess the old driver didn't like the new 640gb hard drive I installed.  Maybe it was only designed for up to 500gb (this is my old hard drive size that worked fine).

The Intel Rapid Storage Technology program was shown in the taskbar notifications with a yellow exclamation point.

As soon as I updated this driver to the latest from the Intel website, Windows Update and everything else worked.

Hope this helps everyone else having the same problem.

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  1. Anonymous
    2017-05-06T20:17:18+00:00

    Got someone with somewhat a similar problem, but the only hardware that I installed recently is increasing RAM from 2 to 4. Could this be the reason? I am also using a TOSHIBA laptop.

    If yes, what am I supposed to do to make my laptop peak updates?

    Waiting for help please.

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  2. Anonymous
    2017-01-17T16:56:05+00:00

    I also uninstalled Intel Matrix Storage Console 8.9.0.1023, this then made my windows7 sp1 machine start working again.  It's been about 5 months that I've been without troubleshooter, defender, autoupdates, etc.  I had to change from 0.5Tb to 1Tb HD because autoupdate crashed HD.  Had to reinstall Win7 home premium.  But this did work.

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  3. Anonymous
    2016-12-07T00:14:07+00:00

    Error 0x8E5E0247

    I just updated Windows 7 Home Premium on December 5, 2016, when I got this error on several programs: Live Mail, Windows Update, recovery, cmd and lots more (I also could not open Microsoft`s support forums with IE, so I had to open with Google Chrome to get here).

    My solution was to uninstall the Intel Matrix Storage (probably the same as Intel Rapid Storage), reboot - Everything OK again - Puh, I was afraid a couple of days.

    Hope this helps for you too.

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  4. Anonymous
    2016-10-19T17:56:28+00:00

    Error 0x8E5E0247

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