Windows 7 Troubleshooter Error 0x8E5E0247

Anonymous
2010-11-08T22:13:14+00:00

I am having problems with the Troubleshooter in Windows 7 64-bit .  Any time I try to use it to fix anything, I get the error message "An error occurred while troubleshooting:  A problem is preventing the troubleshooter from starting."   I rebooted in safe mode and the same error occurs.  It also always fails the same way trying to run  Program Compatibility.   Error message:

Package Id: PCWDiagnostic

Path:  c:\windows\diagnostics\system\PCW

Error Code:  0x8E5E0247

Any help would be appreciated.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-01-25T00:03:03+00:00

I finally was able to solve this problem.  I found the answer on another forum and it solved the problem as well.

The error was caused by the Intel Rapid Storage Technology program that comes with my Toshiba laptop. 

I guess the old driver didn't like the new 640gb hard drive I installed.  Maybe it was only designed for up to 500gb (this is my old hard drive size that worked fine).

The Intel Rapid Storage Technology program was shown in the taskbar notifications with a yellow exclamation point.

As soon as I updated this driver to the latest from the Intel website, Windows Update and everything else worked.

Hope this helps everyone else having the same problem.

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  1. Anonymous
    2014-01-05T15:52:15+00:00

    Downloaded Matrix storage manager and installed. No change in conditions.

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  2. Anonymous
    2014-01-04T20:43:30+00:00

    I don't have the Intel Rapid Storage program, but do have something called Intel Matrix Storage Manager. I'll see if I can locate an update to see if that solves the problem.

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  3. Anonymous
    2014-01-04T20:34:04+00:00

    I have exactly the same problem as Glenn24, including the update crash, but on an HP Pavilion dv8t-1000CTO. In my case After a 500GB HDD crash I replaced the drive and restored the drive fron my Windows Home Server. Everything is fine except the problems Glenn has indicated. I do n believe I have the intel program but wil check. Need Help.

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  4. Anonymous
    2013-11-13T22:36:52+00:00

    Please download, install and update Intel Rapid Storage Technology Software from the Intel Website. It will fix all the problems. The credit goes to Glenn24

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