Blue Screen! Asus Laptop Windows 7 64 bit

Anonymous
2010-11-22T23:38:09+00:00

I have an ASUS laptop that is running Windows 7 64 bit.  It blue screens every once in a while.  I haven't noticed this at any specific time or when I am running a particular program.  It is completely random; some days it will blue screen several times, and other days it won't at all.

Any suggestions on how to fix this?

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2010-12-07T03:49:30+00:00

    Hi Auggy,

    I don't see Spy Sweeper as a program on my control panel, so I'm not sure about that.

    There are a lot of downloads on that link.  What in particular should I be looking for?

    And I Googled it, but I am not sure where/how to download the hot key drivers.

    Thanks, Amy

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  2. Anonymous
    2010-12-07T03:59:43+00:00

    I don't see Spy Sweeper as a program on my control panel, so I'm not sure about that.

    Is there an entry in "Uninstall a program" for "Webroot"?

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  3. Anonymous
    2010-12-07T04:24:05+00:00

    Auggy,

    Yes, I have Webroot.  I'll try uninstalling that.  I've used AVG before, so I'll probably install that program then, unless that will cause problems still.

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  4. Anonymous
    2010-12-07T04:45:44+00:00

    For the time being, rather than using AVG, consider using Microsoft Security Essentials which installs a minimum of drivers.

    Also, if you receive any more blue screens after uninstalling the Webroot software please make available the minidump file(s).

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  5. Anonymous
    2010-12-07T17:12:04+00:00

    Auggy,

    Alright I uninstalled WebRoot and installed Microsoft Security Essentials, so I will let you know how that goes.  If I get another blue screen I will post the minidump files.

    Thanks so much, Amy

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