Blue Screen! Asus Laptop Windows 7 64 bit

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hello sir. what about my problems? i'd just experienced blue screen around an hour ago. and i don't know whether that problem is caused by software problem or hardware problems, since i don't know how to interpret the code, So, here I put my log. Hope you can help me. Thank you.

- <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">

- <System>

<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>2</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2013-01-17T08:23:44.356020800Z" />

<EventRecordID>406501</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>User-PC</Computer>

<Security UserID="S-1-5-18" />

</System>

- <EventData>

<Data Name="BugcheckCode">10</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0x2</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0xfffff800038a0242</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>

</EventData>

</Event>

anand also this (in general view: The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000000a (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xfffff800038a0242). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 011713-39811-01.)

- <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">

- <System>

<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />

<EventID Qualifiers="16384">1001</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2013-01-17T08:24:19.000000000Z" />

<EventRecordID>406500</EventRecordID>

<Correlation />

<Execution ProcessID="0" ThreadID="0" />

<Channel>System</Channel>

<Computer>User-PC</Computer>

<Security />

</System>

- <EventData>

<Data Name="param1">0x0000000a (0x0000000000000000, 0x0000000000000002, 0x0000000000000000, 0xfffff800038a0242)</Data>

<Data Name="param2">C:\Windows\MEMORY.DMP</Data>

<Data Name="param3">011713-39811-01</Data>

</EventData>

</Event>

Hi Ayungwi,

 

·        Since when are you facing this issue?

·        Did you make any changes to the computer before the issue started?

 

I would suggest you to disable Automatic Restart on system failure and try to make note of the error message and reply back with the exact error message you receive on the blue screen. Once we have the exact error message we will be in a better position to determine the exact nature of the issue and fix it.

 

Follow the steps below to disable Automatic restart on system failure:

a. Click on Start.

b. Type system in the search box after clicking Start. Choose System from the list of results.

Note: If you're viewing the Classic View of Control Panel, you won't see this link. Simply double-click on the System icon and proceed to Step d.

c. Click on the System link.

d. In the task pane on the left, click the Advanced system settings link.

e. Locate the Startup and Recovery area and click on the Settings button.

f. In the Startup and Recovery window, locate and uncheck the check box next to automatically restart.

g. Click OK in the Startup and Recovery window.

h. Click OK in the System Properties window.

 

You can now close the System window.

 

From now on, when the computer shuts down the PC will not automatically reboot and you will receive the error message, make a note of it and post it back.

 

Alsoyou may open event viewer and check if there are any other significant error messages/codes. Refer the link below for more details:

 

What information appears in event logs (Event Viewer)?

http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

 

You may also access the link and follow the steps to troubleshoot some if the common bluescreen errors on the computer.

Resolving stop (blue screen) errors in Windows 7 

http://windows.microsoft.com/en-gb/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

 

Hope this helps and postback with the required information.

 

Thanks and Regards,

 

Srinivas R

Microsoft Support.

Visit our Microsoft Answers Feedback Forum and let us know what you think.

I am also having asus laptop with Intel I7 procesor, 8GB ddr3 1600mz, 2GB Nvidia Graphics card. I am also getting the same blue dump error generally while playing games.....When I check the event ID after restarting the computer I am getting the same Event ID 41. Plz tell me weather it is a hardware problem or OS problem...

Hi,

Should have added this :

See this thread for information on using BlueScreenView, MyEventViewer, and other methods to

troubleshoot BlueScreens - top 3 answers (+1 other).

http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990

Hope this helps and Happy Holidays!

---

Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.

Hi,

Results verified with WinDBG, DumpCHK, and BlueScreenView.

Lot of different Bug_Checks - 1A, D1, 0A, 1E, and 3B.

Remove ALL power and then reseat the memory, actually remove and replace - do not just snug.

Make sure the vents are clear and listen to be sure the fans are working.

Check with ASUStek Support and ask their forums for help and known issues.

ASUStek Support

http://support.asus.com/

ASUStek Forums

http://vip.asus.com/forum/default.aspx?SLanguage=en-us

ASUStek Drivers

http://support.asus.com/download/download.aspx?SLanguage=en-us

===============================================================

Be sure update or re-install the Atheros Wireless Network Driver and theSound Driver.

In fact take the "Broad Approach" and update the BIOS, low level chipset drivers, and all the

major device drivers - Video, Sound, Network (NIC and WiFi), 3rd party mouse and keyboard

if used. Test the memory thoroughly.Crash List - Created by using **BlueScreenView**

Dump File	Crash Time	Bug Check String	Bug Check Code	Parameter 1	Parameter 2	Parameter 3	Parameter 4	Caused By Driver	Caused By Address	File Description	Product Name	Company	File Version	Processor	Computer Name	Full Path	Processors Count	Major Version	Minor Version
121310-23166-01.dmp	12/13/2010 10:18:06 AM	MEMORY_MANAGEMENT	0x0000001a	0000000000041284 | 0000000004075001	0000000000080854 | fffff70001080000	ntoskrnl.exe	ntoskrnl.exe+70740	NT Kernel & System	Microsoft® Windows® Operating System	Microsoft Corporation	6.0.6002.18267 (vistasp2_gdr.100608-0458)	x64		C:\Windows\Minidump\121310-23166-01.dmp	4	15	7600
121210-29874-01.dmp	12/12/2010 7:03:28 PM	DRIVER_IRQL_NOT_LESS_OR_EQUAL	0x000000d1	fffffa804f20d998 | 0000000000000002	0000000000000000 | fffff88004472ffb	athrx.sys	athrx.sys+58ffb					x64		C:\Windows\Minidump\121210-29874-01.dmp	4	15	7600
121110-21871-01.dmp	12/11/2010 11:58:36 PM	IRQL_NOT_LESS_OR_EQUAL	0x0000000a	0000000000000028 | 0000000000000002	0000000000000000 | fffff80002f11518	ntoskrnl.exe	ntoskrnl.exe+70740	NT Kernel & System	Microsoft® Windows® Operating System	Microsoft Corporation	6.0.6002.18267 (vistasp2_gdr.100608-0458)	x64		C:\Windows\Minidump\121110-21871-01.dmp	4	15	7600
121110-27814-01.dmp	12/11/2010 8:02:54 AM	DRIVER_IRQL_NOT_LESS_OR_EQUAL	0x000000d1	0000000000000006 | 0000000000000002	0000000000000000 | fffff8800cb07d57	athrx.sys	athrx.sys+107d57					x64		C:\Windows\Minidump\121110-27814-01.dmp	4	15	7600
121010-23665-01.dmp	12/10/2010 9:39:24 PM	MEMORY_MANAGEMENT	0x0000001a	0000000000041201 | fffff6800000e008	513cc53c250053bf | fffffa800b988450	ntoskrnl.exe	ntoskrnl.exe+70740	NT Kernel & System	Microsoft® Windows® Operating System	Microsoft Corporation	6.0.6002.18267 (vistasp2_gdr.100608-0458)	x64		C:\Windows\Minidump\121010-23665-01.dmp	4	15	7600
120910-27736-01.dmp	12/9/2010 9:22:56 PM	KMODE_EXCEPTION_NOT_HANDLED	0x0000001e	ffffffffc0000005 | fffff80002ec7aa6	0000000000000000 | ffffffffffffffff	ntoskrnl.exe	ntoskrnl.exe+70740	NT Kernel & System	Microsoft® Windows® Operating System	Microsoft Corporation	6.0.6002.18267 (vistasp2_gdr.100608-0458)	x64		C:\Windows\Minidump\120910-27736-01.dmp	4	15	7600
120910-25724-01.dmp	12/9/2010 9:01:44 PM	SYSTEM_SERVICE_EXCEPTION	0x0000003b	00000000c0000005 | fffff80002ec6aa6	fffff8800b7df630 | 0000000000000000	ntoskrnl.exe	ntoskrnl.exe+70740	NT Kernel & System	Microsoft® Windows® Operating System	Microsoft Corporation	6.0.6002.18267 (vistasp2_gdr.100608-0458)	x64		C:\Windows\Minidump\120910-25724-01.dmp	4	15	7600

After the above and if needed check the Faultwire links and start with those most common to all the

Bug_Checks.

BCCode: 1a      0x0000001a  <-- read this linkhttp://www.faultwire.com/solutions-fatal\_error/MEMORY-MANAGEMENT-0x0000001A-\*1041.html?order=votes

BCCode: d1      0x000000d1  <-- read this linkhttp://www.faultwire.com/solutions-fatal\_error/DRIVER-IRQL-NOT-LESS-OR-EQUAL-0x000000D1-\*1210.html?order=votes

BCCode: 0A      0x0000000A  <-- read this linkhttp://www.faultwire.com/solutions-fatal\_error/IRQL-NOT-LESS-OR-EQUAL-0x0000000A-\*1025.html

BCCode: 1E   0x0000001E  <-- read this linkhttp://www.faultwire.com/solutions-fatal\_error/Check-to-be-sure-you-have-adequate-disk-space-0x0000001E-\*1045.html?order=date

BCCode: 3b    0x0000003b  <-- read this linkhttp://www.faultwire.com/solutions-fatal\_error/SYSTEM-SERVICE-EXCEPTION-0x0000003B-\*1074.html

================================

================================

**References to Vista also apply to Windows 7.**This is my generic how to for proper driver updates : (Check for BIOS and driver updates.)

This utility makes it easy to see which versions are loaded :

DriverView - Free - utility displays the list of all device drivers currently loaded on your system.

For each driver in the list, additional useful information is displayed: load address of the driver,

description, version, product name, company that created the driver, and more.

http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most current.

Control Panel - Device Manager - Display Adapter - write down the make and complete model

of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate

Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -

Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party

with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device

Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for

BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after

each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing actually

shows up. This is because some drivers rollback before the latest is installed (sound drivers

particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as

needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check

manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.

http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

Installing and updating drivers in Windows 7 (updating drivers manually using the methods above

is preferred to ensure the latest drivers from System maker and Device makers are found)

http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

If you update drivers manually then it is a good idea to disable Driver Installations in Windows

Updates, this leaves Windows Updates ON however it will not install drivers which will usually be

older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then

go look for new ones manually if you wish.

How To Disable Automatic Driver Installation In Windows Vista - Drivers

http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/

http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

==========================================

Memory tests do not catch all errors such as mismatched memory (possible even for sticks

that appear to be identical) and when faster memory is placed in system behind slower memory.

So it is best to also swap sticks in and out to check for those even if all memory tests fail to show

a problem.

To test RAM check here - let it run 4+ hours or so. <-- best methodwww.memtest.org

For the Vista/Windows 7 Memory Diagnostic Tool

Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -

RUN AS ADMIN follow the instructions

Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic

Tool

http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

How to Run the Memory Diagnostics Tool in Windows 7

http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool

http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/

Hope this helps and Happy Holidays!

---

Rob Brown - MS MVP - Windows Desktop Experience : Bicycle - Mark Twain said it right.