Blue Screen! Asus Laptop Windows 7 64 bit

Anonymous
2010-11-22T23:38:09+00:00

I have an ASUS laptop that is running Windows 7 64 bit.  It blue screens every once in a while.  I haven't noticed this at any specific time or when I am running a particular program.  It is completely random; some days it will blue screen several times, and other days it won't at all.

Any suggestions on how to fix this?

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2010-12-10T16:46:06+00:00

    Auggy,

    I just ran the Windows Memory Diagnostic and it too detected no errors.

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  2. Anonymous
    2010-12-10T14:00:24+00:00

    The errors were a SYSTEM_SERVICE_EXCEPTION (3b) and KMODE_EXCEPTION_NOT_HANDLED (1e) with no third party driver or third party process referenced.

    This may indicate a hardware issue.

    Can you test the RAM with Windows Memory Diagnostic to get a second opinion on the RAM:

    http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html

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  3. Anonymous
    2010-12-10T03:36:37+00:00

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  4. Anonymous
    2010-12-07T17:12:04+00:00

    Auggy,

    Alright I uninstalled WebRoot and installed Microsoft Security Essentials, so I will let you know how that goes.  If I get another blue screen I will post the minidump files.

    Thanks so much, Amy

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  5. Anonymous
    2010-12-07T04:45:44+00:00

    For the time being, rather than using AVG, consider using Microsoft Security Essentials which installs a minimum of drivers.

    Also, if you receive any more blue screens after uninstalling the Webroot software please make available the minidump file(s).

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