Win 7 SP1 fails with E_FAIL 0x80004005

Anonymous
2011-02-23T19:11:43+00:00

Hi, I can't get Windows 7 Service Pack 1 to install. I'm running Ultimate. I''m installing via Windows Update. I've got internet access. I've tried multiple times, but I always get an E_FAIL 0x80004005. I looked in the CBS.log and find (around the error) this:

2011-02-23 17:49:23, Info                  CBS    TrustedInstaller service starts successfully.

2011-02-23 17:49:23, Info                  CBS    SQM: Initializing online with Windows opt-in: False

2011-02-23 17:49:23, Info                  CBS    SQM: Cleaning up report files older than 10 days.

2011-02-23 17:49:23, Info                  CBS    SQM: Requesting upload of all unsent reports.

2011-02-23 17:49:23, Info                  CBS    SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]

2011-02-23 17:49:23, Info                  CBS    SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]

2011-02-23 17:49:23, Info                  CBS    SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6

2011-02-23 17:49:23, Info                  CBS    SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]

2011-02-23 17:49:23, Info                  CBS    No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.

2011-02-23 17:49:23, Info                  CBS    NonStart: Checking to ensure startup processing was not required.

2011-02-23 17:49:23, Info                  CSI    00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x55fb5c

2011-02-23 17:49:23, Info                  CSI    00000005 Creating NT transaction (seq 1), objectname [6]"(null)"

2011-02-23 17:49:23, Info                  CSI    00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x1c4

2011-02-23 17:49:23, Info                  CSI    00000007@2011/2/23:16:49:23.537 CSI perf trace:

CSIPERF:TXCOMMIT;11544

Any ideas on how to fix it would be appreciated.

Regards,

Mike

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-04-11T05:31:43+00:00

Right on.  I also did an in place upgrade (or what some others call a repair installation), and SP1 installed after the 1-2 hours it took to redo the installation.  Pain in the butt, but it worked.  I'm surprised no one from the Microsoft support team has posted this as a possible solution on these forums--I've only seen it mentioned by community members like NickMoul.

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Anonymous
2011-04-05T08:45:02+00:00

After trying everything, I performed an in place upgrade, using a DVD I had of my version of Windows 7. Don't forget to write down your activation code before you do it.

After inplace upgrade SP1 installed with no issues. I have no idea what was wrong, but W7 performs same as before.

MS needs to sort this out with a Fix-It link.

Only clue was that the inplace upgrade notified me that dot NET 4 was e corrupted and needed a reinstall which it downloaded and reinstalled. Hope that help someone.

Best of luck.

Support? What support?

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  1. Anonymous
    2011-09-21T21:12:35+00:00

    Repair worked with no loss of programs or settings for me.  Best of luck!!

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  2. Anonymous
    2011-09-21T20:31:53+00:00

    I have been dealing with this issue now for 7 months! (Ouch). I have tried during 3 different spurts to get this SP to go thru with no success. Like others mentioned, I completely removed my anti-virus and tried the other steps MS outlines (Troubleshooter / Readiness Tool). If I try a in place WIN installation or repair installation, will I have to re-install all my programs?

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  3. Anonymous
    2011-07-17T21:19:54+00:00

    I'm not able to install SP1 either -- here's what my CBS.log looks like:

    2011-07-17 22:01:02, Info CBS Starting the TrustedInstaller main loop.

    2011-07-17 22:01:03, Info CBS TrustedInstaller service starts successfully.

    2011-07-17 22:01:03, Info CBS SQM: Initializing online with Windows opt-in: False

    2011-07-17 22:01:03, Info CBS SQM: Cleaning up report files older than 10 days.

    2011-07-17 22:01:03, Info CBS SQM: Requesting upload of all unsent reports.

    2011-07-17 22:01:03, Info CBS SQM: Failed to start upload with file pattern: C:\Windows\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]

    2011-07-17 22:01:03, Info CBS SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]

    2011-07-17 22:01:03, Info CBS SQM: Queued 0 file(s) for upload with pattern: C:\Windows\servicing\sqm\*_all.sqm, flags: 0x6

    2011-07-17 22:01:03, Info CBS SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]

    2011-07-17 22:01:03, Info CBS No startup processing required, TrustedInstaller service was not set as autostart, or else a reboot is still pending.

    2011-07-17 22:01:03, Info CBS NonStart: Checking to ensure startup processing was not required.

    2011-07-17 22:01:03, Info CSI 00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0xf2f9c0

    2011-07-17 22:01:03, Info CSI 00000005 Creating NT transaction (seq 1), objectname [6]"(null)"

    2011-07-17 22:01:03, Info CSI 00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x1f0

    2011-07-17 22:01:03, Info CSI 00000007@2011/7/17:20:01:03.163 CSI perf trace: CSIPERF:TXCOMMIT;1786

    2011-07-17 22:27:42, Error CBS Failed. Attempted to uninstall a version of a non-driver component that is not installed, version: 0X600011db04001, component: x86_microsoft-windows-mail-core-dll_31bf3856ad364e35_6.1.7600.16385_none_585517a9869db81d, owner: Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~6.1.7600.16385.Microsoft-Windows-Client-Features-Update [HRESULT = 0x80004005 - E_FAIL]

    2011-07-17 22:27:42, Info CBS Failed to mergecomponent [HRESULT = 0x80004005 - E_FAIL]

    2011-07-17 22:27:42, Info CBS ComponentAnalyzerUninstallDeployment: Failed on update: Microsoft-Windows-Client-Features-Update [HRESULT = 0x80004005 - E_FAIL]

    2011-07-17 22:27:42, Info CBS Failed to execute item[0] in Package: Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~6.1.7600.16385, Update: Microsoft-Windows-Client-Features-Update [HRESULT = 0x80004005 - E_FAIL]

    2011-07-17 22:27:42, Info CBS Failed to execute execution update. [HRESULT = 0x80004005 - E_FAIL]

    2011-07-17 22:27:42, Info CBS Failed to execute execution package: Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~6.1.7600.16385 [HRESULT = 0x80004005 - E_FAIL]

    2011-07-17 22:27:42, Info CBS Failed to prepare execution [HRESULT = 0x80004005 - E_FAIL]

    2011-07-17 22:27:42, Info CSI 0000000e@2011/7/17:20:27:42.372 CSI Transaction @0x36f4c60 destroyed

    2011-07-17 22:27:42, Info CBS Perf: InstallUninstallChain complete.

    2011-07-17 22:27:42, Info CBS Failed to execute execution chain. [HRESULT = 0x80004005 - E_FAIL]

    2011-07-17 22:27:42, Error CBS Failed to process single phase execution. [HRESULT = 0x80004005 - E_FAIL]

    2011-07-17 22:27:42, Info CBS WER: Generating failure report for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, status: 0x80004005, failure source: Execute, start state: Partially Installed, target state: Installed, client id: SP Coordinater Engine

    2011-07-17 22:27:42, Info CBS Failed to query DisableWerReporting flag. Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

    2011-07-17 22:27:42, Info CBS Failed to add %windir%\winsxs\pending.xml to WER report because it is missing. Continuing without it...

    2011-07-17 22:27:42, Info CBS Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing. Continuing without it...

    2011-07-17 22:27:43, Info CBS Reboot mark refs: 0

    2011-07-17 22:27:43, Info CBS SQM: Reporting package change for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, current: Partially Installed, pending: Default, start: Partially Installed, applicable: Installed, target: Installed, limit: Installed, hotpatch status: DisabledBecauseNoHotpatchPackagesInitiated, status: 0x0, failure source: Execute, reboot required: False, client id: SP Coordinater Engine, initiated offline: False, execution sequence: 452, first merged sequence: 452

    2011-07-17 22:27:43, Info CBS SQM: Upload requested for report: PackageChangeBegin_Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, session id: 101457923, sample type: Standard

    2011-07-17 22:27:43, Info CBS SQM: Ignoring upload request because the sample type is not enabled: Standard

    2011-07-17 22:27:43, Info CBS SQM: Reporting package change completion for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, current: Partially Installed, original: Partially Installed, target: Installed, status: 0x80004005, failure source: Execute, failure details: "(null)", client id: SP Coordinater Engine, initiated offline: False, execution sequence: 452, first merged sequence: 452

    2011-07-17 22:27:43, Info CBS SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

    2011-07-17 22:27:44, Info CBS SQM: Upload requested for report: PackageChangeEnd_Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, session id: 101457924, sample type: Standard

    2011-07-17 22:27:44, Info CBS SQM: Ignoring upload request because the sample type is not enabled: Standard

    2011-07-17 22:27:44, Info CBS Enabling LKG boot option

    2011-07-17 22:27:44, Info CBS Restored system sleep block state: 0x80000000

    2011-07-17 22:27:44, Info CBS SPI: Error callback - 0x80004005

    2011-07-17 22:27:44, Info CBS Exec: Processing complete. Session: 30164156_1522172115, Package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80004005 - E_FAIL]

    2011-07-17 22:27:44, Error CBS Failed to perform operation. [HRESULT = 0x80004005 - E_FAIL]

    2011-07-17 22:27:44, Info CBS Session: 30164156_1522172115 finalized. Reboot required: no [HRESULT = 0x80004005 - E_FAIL]

    2011-07-17 22:27:44, Error CBS SPI: (CSPICbsClient::Finalize:737)Failed to finalize session hr=0x80004005

    2011-07-17 22:27:44, Error CBS SPI: (CSPICbsClient::ChangeState:519)Failed to finalize CBS session to install package hr=0x80004005

    2011-07-17 22:27:44, Error CBS SPI: (CSPCInstallTask::Execute:1010)Failed to install package with identity Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 hr=0x80004005

    2011-07-17 22:27:44, Info CBS SPI: Reporting Failed package event

    2011-07-17 22:27:44, Error CBS Cannot finalize a session that has been finalized. [HRESULT = 0x800f0842 - CBS_E_SESSION_FINALIZED]

    2011-07-17 22:27:44, Info CBS Session: 30164156_1522172115 finalized. Reboot required: no [HRESULT = 0x800f0842 - CBS_E_SESSION_FINALIZED]

    2011-07-17 22:27:44, Error CBS SPI: (CSPICbsClient::Finalize:737)Failed to finalize session hr=0x800f0842

    2011-07-17 22:33:45, Info CBS SPI: Deleting directory: C:\41e747aa065e4f6aca26\33b86864b302afb90c4eda94\8f4025faed35b8499d6fb1ccfcc1eddb. ret=0

    2011-07-17 22:33:46, Error CBS SPI: (CSPInstall::Install:1583)Failed executing Install task hr=0x80004005

    2011-07-17 22:33:46, Info CBS SPI: Ending SP Installation

    2011-07-17 22:33:46, Error CBS SPI: (PerformSPInstallation:833)Failed to install SP using UI hr=0x80004005

    2011-07-17 22:33:46, Error CBS SPI: (wmain:1105)Failed to perform SP installation hr=0x80004005

    2011-07-17 22:33:46, Info CBS SPI: Reporting Failed event.

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