extremely slow reboot

Anonymous
2011-10-05T04:46:40+00:00

I use a dell laptop with windows xp and am having extremely slow reboots.

specs:

MS Windows XP Home SP3

Intel CPU T2060 @ 1.60 GHz

2.0GB RAM

ATI Mobility Radeon X1400

Dell Inspiron 9400

Using Windows task manager I click on shutdown then restart

Once it restarts the first thing I notice on the screen is

Dell

then Windows XP

then a full black screen

Welcome on a blue screen appears at 1 minute 45 seconds

It takes more than 3 minutes for the day of the week, time and date to appear in the right lower corner

It takes more than 5 minutes for the start button to become responsive to a click

It takes more then 7 minutes to open Mozilla Firefox

How do I troubleshoot and get a faster reboot?

Using msconfig  services, hide all microsoft services the only item are my lexmark printer and Microsoft Automated troubleshooting service

under the startup tab the only item to start with reboot is ctfmon

With most software off on reboot how come it is taking so long?  Also I use Mcafee antivirus plus and I had the Mcafee boxes unchecked with reboot.  That is no evident active antivirus system load with reboot

i have checked for malware using Malwarebytes full scan approximately 8 hours and no malware

I have checked for malware also using Kapersky free download and it too found no malware

I use Ccleaner, Privacy Mantra and Glary utilities regularly

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2011-10-07T06:05:20+00:00

    This is the log file for the Bitdefender Antivirus Quick Scan

    QuickScan Beta 32-bit v0.9.9.99

    Scan date:  Fri Oct 07 00:27:00 2011

    Machine ID: 609AFCCB

    No infection found.

    Processes

                AOL                                       928    C:\Program Files\AOL 9.5\waol.exe

                AOL Connectivity Service                  224    C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe

                AOL Service Libraries                    2396    C:\Program Files\Common Files\AOL\1270149381\ee\anotify.exe

                AOL Service Libraries                    2440    C:\Program Files\Common Files\AOL\1270149381\ee\aolsoftware.exe

                AOL Service Libraries                    1668    C:\Program Files\Common Files\AOL\1270149381\ee\aolsoftware.exe

                AOL TopSpeed                             3376    C:\Program Files\Common Files\AOL\TopSpeed\3.0\aoltpsd3.exe

                Core Service                             4784    C:\Program Files\SUPERAntiSpyware\SASCore.exe

                Firefox                                  1792    C:\Program Files\Mozilla Firefox\firefox.exe

                Firefox                                  4708    C:\Program Files\Mozilla Firefox\plugin-container.exe

                Firefox                                  3904    C:\Program Files\Mozilla Firefox\plugin-container.exe

                MarkVision for Windows (32 bit)           584    C:\WINDOWS\system32\LEXBCES.EXE

                MarkVision for Windows (32 bit)           692    C:\WINDOWS\system32\LEXPPS.EXE

                McAfee Integrated Security Platform      1032    C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe

                McAfee Security Scanner                  1848    C:\Program Files\McAfee Security Scan\3.0.229\SSScheduler.exe

                Microsoft Malware Protection             1516    C:\Documents and Settings\a\My Documents\Downloads\msert(1).exe

                Microsoft® Windows® Operating System      608    C:\WINDOWS\system32\spoolsv.exe

                Microsoft® Windows® Operating System     1588    C:\WINDOWS\system32\taskmgr.exe

                Microsoft® Windows® Operating System     3416    C:\WINDOWS\system32\wscntfy.exe

                PC Matic                                 4856    C:\Program Files\PCPitstop\PC Matic\PCMatic.exe

                PCPitstopInfoCenter                      3924    C:\Program Files\PCPitstop\Info Center\InfoCenter.exe

                SUPERAntiSpyware                         4408    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

    (verified)  Microsoft® .NET Framework                1688    C:\WINDOWS\Microsoft.NET\Framework\v3.0\WPF\PresentationFontCache.exe

    (verified)  Microsoft® Windows® Operating System     1884    C:\WINDOWS\explorer.exe

    (verified)  Microsoft® Windows® Operating System     1708    C:\WINDOWS\system32\alg.exe

    (verified)  Microsoft® Windows® Operating System     1372    C:\WINDOWS\system32\csrss.exe

    (verified)  Microsoft® Windows® Operating System     1500    C:\WINDOWS\system32\ctfmon.exe

    (verified)  Microsoft® Windows® Operating System     1456    C:\WINDOWS\system32\lsass.exe

    (verified)  Microsoft® Windows® Operating System      940    C:\WINDOWS\system32\rundll32.exe

    (verified)  Microsoft® Windows® Operating System     1444    C:\WINDOWS\system32\services.exe

    (verified)  Microsoft® Windows® Operating System     1264    C:\WINDOWS\system32\smss.exe

    (verified)  Microsoft® Windows® Operating System      688    C:\WINDOWS\system32\svchost.exe

    (verified)  Microsoft® Windows® Operating System     1800    C:\WINDOWS\system32\svchost.exe

    (verified)  Microsoft® Windows® Operating System     1756    C:\WINDOWS\system32\svchost.exe

    (verified)  Microsoft® Windows® Operating System     1932    C:\WINDOWS\system32\svchost.exe

    (verified)  Microsoft® Windows® Operating System     1984    C:\WINDOWS\system32\svchost.exe

    (verified)  Microsoft® Windows® Operating System     1460    C:\WINDOWS\system32\svchost.exe

    (verified)  Microsoft® Windows® Operating System     4552    C:\WINDOWS\system32\svchost.exe

    (verified)  Microsoft® Windows® Operating System     1636    C:\WINDOWS\system32\svchost.exe

    (verified)  Microsoft® Windows® Operating System     6100    C:\WINDOWS\system32\wbem\wmiprvse.exe

    (verified)  Microsoft® Windows® Operating System     1400    C:\WINDOWS\system32\winlogon.exe

    (verified)  Windows® Internet Explorer               3200    C:\Program Files\Internet Explorer\iexplore.exe

    (verified)  Windows® Internet Explorer               4368    C:\Program Files\Internet Explorer\iexplore.exe

    (verified)  Windows® Internet Explorer               4596    C:\Program Files\Internet Explorer\iexplore.exe

    (verified)  Windows® Internet Explorer               4884    C:\Program Files\Internet Explorer\iexplore.exe

    (verified)  Windows® Internet Explorer               6136    C:\Program Files\Internet Explorer\iexplore.exe

    Network activity

    Process waol.exe (928) connected on port 5190 (AIM/ICQ) --> 64.12.28.122

    Process waol.exe (928) connected on port 5190 (AIM/ICQ) --> 64.236.16.81

    Process firefox.exe (1792) connected on port 80 (HTTP) --> 74.125.225.33

    Process firefox.exe (1792) connected on port 80 (HTTP) --> 209.85.145.139

    Process firefox.exe (1792) connected on port 80 (HTTP) --> 64.30.224.42

    Process firefox.exe (1792) connected on port 80 (HTTP) --> 64.30.224.42

    Process firefox.exe (1792) connected on port 80 (HTTP) --> 64.30.224.42

    Process LEXPPS.EXE (692) listens on ports: 1025 (RPC)

    Process svchost.exe (1756) listens on ports: 135 (RPC)

    Autoruns and critical files

                ATI External Event Utility for NT, W2K   C:\WINDOWS\system32\Ati2evxx.dll

                Glary Utilities                          C:\Program Files\Glary Utilities\initialize.exe

                GoToAssist Corporate                     C:\Program Files\Citrix\GoToAssist\615\G2AWinLogon.dll

                McAfee Security Scanner                  C:\Program Files\McAfee Security Scan\3.0.229\SSScheduler.exe

                Microsoft® Windows® Operating System     C:\WINDOWS\system32\CRYPT32.dll

                Microsoft® Windows® Operating System     C:\WINDOWS\system32\cryptnet.dll

                Microsoft® Windows® Operating System     C:\WINDOWS\System32\CSCDLL.dll

                Microsoft® Windows® Operating System     C:\WINDOWS\System32\dimsntfy.dll

                Microsoft® Windows® Operating System     C:\WINDOWS\system32\SHELL32.dll

                Microsoft® Windows® Operating System     C:\WINDOWS\system32\ssflwbox.scr

                Microsoft® Windows® Operating System     C:\WINDOWS\system32\upnpui.dll

                Microsoft® Windows® Operating System     c:\windows\system32\userinit.exe

                Microsoft® Windows® Operating System     C:\WINDOWS\system32\WlNotify.dll

                PC Matic                                 C:\Program Files\PCPitstop\PC Matic\Reminder-PCMatic.exe

                PCPitstopInfoCenter                      C:\Program Files\PCPitstop\Info Center\InfoCenter.exe

                QuickTime                                C:\Program Files\QuickTime\qttask.exe

                Soluto Anti-Frustration Software         c:\program files\soluto\soluto.exe

                SuperAntiSpyware                         C:\Program Files\SUPERAntiSpyware\SASSEH.DLL

                SUPERAntiSpyware WinLogon Processor      C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL

                Windows Genuine Advantage                C:\WINDOWS\system32\WgaLogon.dll

                Windows® Search                          C:\Program Files\Windows Desktop Search\MSNLNamespaceMgr.dll

    (verified)  Google Update                            C:\Documents and Settings\a\Local Settings\Application Data\Google\Update\GoogleUpdate.exe

    (verified)  Google Update                            C:\Program Files\Google\Update\GoogleUpdate.exe

    (verified)  Microsoft® Windows® Operating System     C:\WINDOWS\system32\BROWSEUI.dll

    (verified)  Microsoft® Windows® Operating System     C:\WINDOWS\system32\ctfmon.exe

    (verified)  Microsoft® Windows® Operating System     C:\WINDOWS\system32\logonui.exe

    (verified)  Microsoft® Windows® Operating System     C:\WINDOWS\system32\rundll32.exe

    (verified)  Microsoft® Windows® Operating System     C:\WINDOWS\system32\sclgntfy.dll

    (verified)  Microsoft® Windows® Operating System     C:\WINDOWS\system32\stobject.dll

    (verified)  Microsoft® Windows® Operating System     C:\WINDOWS\system32\WPDShServiceObj.dll

    (verified)  Windows® Internet Explorer               C:\WINDOWS\system32\msfeedssync.exe

    (verified)  Windows® Internet Explorer               C:\WINDOWS\system32\webcheck.dll

    Browser plugins

                AcroIEHelperShim Library                 C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

                ActiveTouch General Plugin Container     C:\Program Files\Mozilla Firefox\plugins\npatgpc.dll

                atcliun                                  C:\Program Files\Mozilla Firefox\plugins\atcliun.exe

                atinst                                   C:\Program Files\Mozilla Firefox\plugins\atinst.exe

                AtMgr Module                             C:\WINDOWS\Downloaded Program Files\atmgr.exe

                BitDefender QuickScan                    C:\Documents and Settings\a\Application Data\Mozilla\Firefox\Profiles\y96x8uan.default\extensions{e001c731-5e37-4538-a5cb-8168736a2360}\plugins\npqscan.dll

                Bonjour                                  C:\Program Files\Bonjour\mdnsNSP.dll

                Browser Address Error Redirector         c:\program files\bae\bae.dll

                downloadUpdater                          C:\Program Files\Mozilla Firefox\plugins\npdnu.dll

                downloadUpdater2                         C:\Program Files\Mozilla Firefox\plugins\npdnupdater2.dll

                Drive Letter Access Component            c:\windows\system32\dla\tfswshx.dll

                Google Earth Plugin                      C:\Program Files\Google\Google Earth\plugin\npgeplugin.dll

                Google Talk Plugin                       C:\Documents and Settings\a\Application Data\Mozilla\plugins\npgoogletalk.dll

                Google Talk Plugin Video Accelerator     C:\Documents and Settings\a\Application Data\Mozilla\plugins\npgtpo3dautoplugin.dll

                Google Update                            C:\Documents and Settings\a\Local Settings\Application Data\Google\Update\1.2.183.39\npGoogleOneClick8.dll

                Google Update                            C:\Program Files\Google\Update\1.2.183.39\npGoogleOneClick8.dll

                InstallShield Update Service             C:\WINDOWS\Downloaded Program Files\isusweb.dll

                Java Deployment Toolkit 6.0.260.3        C:\Program Files\Mozilla Firefox\plugins\npdeployJava1.dll

                Java(TM) Platform SE 6 U26               c:\program files\java\jre6\bin\jp2ssv.dll

                Java(TM) Platform SE 6 U26               C:\Program Files\Java\jre6\bin\new_plugin\npjp2.dll

                Java(TM) Platform SE 6 U26               c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

                McAfee SiteAdvisor                       c:\Program Files\McAfee\SiteAdvisor\McIEPlg.dll

                McAfee SiteAdvisor                       C:\Program Files\McAfee\SiteAdvisor\npmcffplg32.dll

                Messenger                                C:\Program Files\Messenger\msmsgs.exe

                MetaStream 3 Plugin                      C:\Program Files\Viewpoint\Viewpoint Experience Technology\npViewpoint.dll

                mhLbl Module                             C:\WINDOWS\Downloaded Program Files\mhLbl.dll

                Microsoft Support Diagnostic Tool        C:\WINDOWS\Downloaded Program Files\MSDcode.dll

                Microsoft® Automated Troubleshooting Se  C:\WINDOWS\Downloaded Program Files\DiagWAPI.dll

                Microsoft® Windows Live OneCare          C:\WINDOWS\Downloaded Program Files\wlscBase.dll

                Microsoft® Windows Media Player Firefox  C:\Program Files\Mozilla Firefox\plugins\np-mswmp.dll

                Microsoft® Windows® Operating System     C:\WINDOWS\system32\mswsock.dll

                Microsoft® Windows® Operating System     C:\WINDOWS\system32\rsvpsp.dll

                Microsoft® Windows® Operating System     C:\WINDOWS\System32\winrnr.dll

                npitunes.dll                             C:\Program Files\iTunes\Mozilla Plugins\npitunes.dll

                NPSWF32.dll                              C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll

                PC Pitstop                               C:\WINDOWS\Downloaded Program Files\CONFLICT.1\PCPitStop.dll

                PC Pitstop                               C:\WINDOWS\Downloaded Program Files\CONFLICT.1\pcpitstop2.dll

                PC Pitstop                               C:\WINDOWS\Downloaded Program Files\CONFLICT.1\PCPitstop3D.dll

                PC Pitstop                               C:\WINDOWS\Downloaded Program Files\pcpitstopAntiVirus.dll

                PC Pitstop                               C:\WINDOWS\Downloaded Program Files\PCPitstopAntiVirus2.dll

                PC Pitstop DiskMD3                       C:\WINDOWS\Downloaded Program Files\CONFLICT.1\DiskMD3Ctrl.dll

                QuickTime Plug-in 7.7                    C:\Program Files\Internet Explorer\plugins\npqtplugin.dll

                QuickTime Plug-in 7.7                    C:\Program Files\Internet Explorer\plugins\npqtplugin2.dll

                QuickTime Plug-in 7.7                    C:\Program Files\Internet Explorer\plugins\npqtplugin3.dll

                QuickTime Plug-in 7.7                    C:\Program Files\Internet Explorer\plugins\npqtplugin4.dll

                QuickTime Plug-in 7.7                    C:\Program Files\Internet Explorer\plugins\npqtplugin5.dll

                QuickTime Plug-in 7.7                    C:\Program Files\Internet Explorer\plugins\npqtplugin6.dll

                QuickTime Plug-in 7.7                    C:\Program Files\Internet Explorer\plugins\npqtplugin7.dll

                QuickTime Plug-in 7.7                    C:\Program Files\Mozilla Firefox\plugins\npqtplugin.dll

                QuickTime Plug-in 7.7                    C:\Program Files\Mozilla Firefox\plugins\npqtplugin2.dll

                QuickTime Plug-in 7.7                    C:\Program Files\Mozilla Firefox\plugins\npqtplugin3.dll

                QuickTime Plug-in 7.7                    C:\Program Files\Mozilla Firefox\plugins\npqtplugin4.dll

                QuickTime Plug-in 7.7                    C:\Program Files\Mozilla Firefox\plugins\npqtplugin5.dll

                QuickTime Plug-in 7.7                    C:\Program Files\Mozilla Firefox\plugins\npqtplugin6.dll

                QuickTime Plug-in 7.7                    C:\Program Files\Mozilla Firefox\plugins\npqtplugin7.dll

                RealJukebox NS Plugin                    C:\Program Files\Mozilla Firefox\plugins\nprjplug.dll

                RealJukebox NS Plugin                    C:\Program Files\Real\RealPlayer\Netscape6\nprjplug.dll

                RealNetworks Rhapsody Player Engine      C:\Program Files\Real\RhapsodyPlayerEngine\nprhapengine.dll

                RealPlayer Download and Record Plugin    c:\documents and settings\all users\application data\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll

                RealPlayer Version Plugin                C:\Program Files\Mozilla Firefox\plugins\nprpjplug.dll

                RealPlayer Version Plugin                C:\Program Files\Real\RealPlayer\Netscape6\nprpjplug.dll

                RealPlayer(tm) G2 LiveConnect-Enabled P  C:\Program Files\Mozilla Firefox\plugins\nppl3260.dll

                RealPlayer(tm) G2 LiveConnect-Enabled P  C:\Program Files\Real\RealPlayer\Netscape6\nppl3260.dll

                RealPlayer(tm) HTML5VideoShim Plug-In (  C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprphtml5videoshim.dll

                Sunbelt AntiMalware Common SDK Merge Mo  C:\WINDOWS\Downloaded Program Files\CONFLICT.1\SBTE.DLL

                Sunbelt AntiMalware Common SDK Merge Mo  C:\WINDOWS\Downloaded Program Files\CONFLICT.1\SPURSDOWNLOAD.DLL

                Sunbelt AntiMalware Common SDK Merge Mo  C:\WINDOWS\Downloaded Program Files\SBTE.DLL

                Sunbelt AntiMalware Common SDK Merge Mo  C:\WINDOWS\Downloaded Program Files\SPURSDOWNLOAD.DLL

                TVicHW32 Generic Device Driver for Wind  C:\WINDOWS\Downloaded Program Files\tvichw32.sys

                VIPRE Threat detection and remediation   C:\WINDOWS\Downloaded Program Files\CONFLICT.1\VIPRE.DLL

                VIPRE Threat detection and remediation   C:\WINDOWS\Downloaded Program Files\VIPRE.DLL

                VSCORE                                   C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20101025031505.dll

                WebEx Download Module                    C:\Program Files\Mozilla Firefox\plugins\atgpcdec.dll

                WebEx Download Module                    C:\Program Files\Mozilla Firefox\plugins\atgpcext.dll

                WebEx Download Module                    C:\Program Files\Mozilla Firefox\plugins\ieatgpc.dll

                WebEx Download Module                    C:\WINDOWS\Downloaded Program Files\atgpcdec.dll

                WebEx Download Module                    C:\WINDOWS\Downloaded Program Files\atgpcext.dll

                WebEx Download Module                    C:\WINDOWS\Downloaded Program Files\ieatgpc.dll

                Windows Presentation Foundation          c:\WINDOWS\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll

                Windows® Internet Explorer               C:\WINDOWS\system32\IEFRAME.dll

    (verified)  InstallShield Update Service             C:\WINDOWS\Downloaded Program Files\dwusplay.dll

    (verified)  InstallShield Update Service             C:\WINDOWS\Downloaded Program Files\dwusplay.exe

    (verified)  Microsoft Office 2003                    C:\Program Files\Mozilla Firefox\plugins\NPOFFICE.DLL

    (verified)  Microsoft® Windows® Operating System     C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

    Scan

    MD5: f4a569f89a90205a095965ae628625e1  C:\Documents and Settings\a\Application Data\Mozilla\Firefox\Profiles\y96x8uan.default\extensions{e001c731-5e37-4538-a5cb-8168736a2360}\plugins\npqscan.dll

    MD5: e3ed041469222a0955838d39e2fedd66  C:\Documents and Settings\a\Application Data\Mozilla\plugins\npgoogletalk.dll

    MD5: 53469e44b1142333667c121dfd700704  C:\Documents and Settings\a\Application Data\Mozilla\plugins\npgtpo3dautoplugin.dll

    MD5: 5599a43195dde9f74c0574e255785a1c  C:\Documents and Settings\a\Local Settings\Application Data\Google\Update\1.2.183.39\npGoogleOneClick8.dll

    MD5: 33e87713c7fe08c5f861e2819ed33a0e  C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\MozillaPlugins\nprphtml5videoshim.dll

    MD5: 031ccdff85a57172f3402cb99b3e9d46  C:\Documents and Settings\All Users\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\SD10005.dll

    MD5: 2786afc6ab1f04d7600228e39df2e186  C:\Documents and Settings\All Users\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\SD10006.dll

    MD5: db4b28b8f25b3a2548b947a42b2df3b3  C:\Documents and Settings\All Users\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\SD10007.dll

    MD5: 11ab72d5d603db401c190b454fb935a7  C:\Documents and Settings\All Users\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\UIREPAIR.DLL

    MD5: 20b2c339361e82a6707533bac481fce4  C:\Program Files\7-Zip\7-zip.dll

    MD5: ff6f0f6a2d72065ae4300426fa414693  C:\Program Files\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderService.exe

    MD5: 5b26ebfb6cdb5277a7a4e8d04ab1caa7  C:\Program Files\America Online 9.0\AMH.dll

    MD5: efa950a110fe50a27aab33d6a985e8f2  C:\Program Files\AOL 9.5\ABOOK.dll

    MD5: e27dc3cc3c9a171ca2b2f707622391dc  C:\Program Files\AOL 9.5\acfBase.DLL

    MD5: 64a5180e6df50eb3fc339982a542d101  C:\Program Files\AOL 9.5\APPDATA.dll

    MD5: 8d976e689b80868ea2e55897542e1d12  C:\Program Files\AOL 9.5\comm.dll

    MD5: 7e40115f097f56902b954200cbd57252  C:\Program Files\AOL 9.5\Components\DataSvcs.dll

    MD5: 8be66ed72e4c083207745c3331b7326e  C:\Program Files\AOL 9.5\Components\Tier2Svc.dll

    MD5: 801f197ecd1f4616aadd90d83d116215  C:\Program Files\AOL 9.5\COOLAPI.dll

    MD5: ce631c1e829b9e008c553b0edabb319b  C:\Program Files\AOL 9.5\coolcore47.dll

    MD5: e6c3ec8adb7396b709cd1decdc18276c  C:\Program Files\AOL 9.5\DUNZIP32.dll

    MD5: 1bb7709b2481c691e2989afe23f014f2  C:\Program Files\AOL 9.5\idleproc.dll

    MD5: f791c94b507f8cff86cf0a50eb9ceb8f  C:\Program Files\AOL 9.5\manager.dll

    MD5: 7667c85942507bd837bc6a1afa16e21b  C:\Program Files\AOL 9.5\ProxyMgr.dll

    MD5: a235ea00f0a51487f2e499431a79e388  C:\Program Files\AOL 9.5\resource.dll

    MD5: b668108e9153fe9c198c689cfbd689d8  C:\Program Files\AOL 9.5\supersub.dll

    MD5: 23bd5f1e25e84aab14256387b7ff4163  C:\Program Files\AOL 9.5\SYNCCORE.dll

    MD5: 69149d54ee8c58734589d689dfdd68ea  C:\Program Files\AOL 9.5\TOOL\actvx.rct

    MD5: 1a4d81cdcea14da23c8a26c1bb749e02  C:\Program Files\AOL 9.5\TOOL\chat.tol

    MD5: 2781814f0b8f4267b45381d8c46c8a7c  C:\Program Files\AOL 9.5\TOOL\coretool.rct

    MD5: 0819a3733ee74b6042e26f144b05d955  C:\Program Files\AOL 9.5\TOOL\htmlview.tol

    MD5: 83c79236e0b2b91f24ee08ff96ac4f68  C:\Program Files\AOL 9.5\TOOL\imfdecode.rct

    MD5: e35f0bb7bb12507518a5f85806baea69  C:\Program Files\AOL 9.5\TOOL\lvi.tol

    MD5: 7eb0919ac13d7f6d1b033fad6710f66f  C:\Program Files\AOL 9.5\TOOL\mip.tol

    MD5: 8a922ead040eb4afabc99f6b2e30a1ab  C:\Program Files\AOL 9.5\TOOL\rich.rct

    MD5: 281a7710da891ab1f6202ecfe9017dd1  C:\Program Files\AOL 9.5\TOOL\sec.cct

    MD5: 7ecc392bc30216bad4bf45389f12210c  C:\Program Files\AOL 9.5\TOOL\session.tol

    MD5: 9feef8b9379cb9bd6b211dc7063e48b6  C:\Program Files\AOL 9.5\TOOL\talk.tol

    MD5: a250ff51395c84ee8d20370db8d8a36b  C:\Program Files\AOL 9.5\TOOL\www.tol

    MD5: e4f585dd2c951f950dadd8d1d177c472  C:\Program Files\AOL 9.5\waol.dll

    MD5: 1c51d5dac7154b00d996e46fd36dacd3  C:\Program Files\AOL 9.5\waol.exe

    MD5: 4bf2029bbeda32417ed67f7b4cd924d2  C:\Program Files\AOL 9.5\xmlparse.dll

    MD5: 949be5445c00147c2d9426683dd50db9  C:\Program Files\AOL 9.5\xmltok.dll

    MD5: d2f6d1d36b98e0ff32b8c52abc483900  C:\Program Files\AOL 9.5\xprt6.dll

    MD5: 98a1b90a7a30dcc7eedd3d6ae6368dee  C:\Program Files\AOL 9.5\zlib.dll

    MD5: 28e1b808dd272cbd8f5667959deb61c1  c:\program files\bae\bae.dll

    MD5: 2b81226910f765a9191eb9db93743237  C:\Program Files\Bonjour\mdnsNSP.dll

    MD5: 1c87705ccb2f60172b0fc86b5d82f00d  C:\Program Files\Bonjour\mDNSResponder.exe

    MD5: eedbab8486e358cdd6687e666941b30c  C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe

    MD5: cb7859f7029ac19e9b9c76aa0e5e79d2  C:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe

    MD5: 8f6ae606eb0cc884ee12c41948424422  C:\Program Files\Citrix\GoToAssist\615\g2aservice.exe

    MD5: 3dd46c3befe7a8d522fefe24fbdc7afc  C:\Program Files\Citrix\GoToAssist\615\G2AWinLogon.dll

    MD5: 3cdea45c32aa24f161c55fa4b33cc063  C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

    MD5: f31208835709a62ecc5d45211d89c772  C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

    MD5: d85ccc817541fa8121790b19cfdcd35d  C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\PDFShell.dll

    MD5: ab40d282472bf17d2e6fd39eb117f15e  C:\Program Files\Common Files\AOL\1270149381\ee\anotify.exe

    MD5: 7da78d58f0d848680233a658a407c3b1  C:\Program Files\Common Files\AOL\1270149381\ee\aolsoftware.exe

    MD5: 601e18490abddc410a769c3e2fa9162d  C:\Program Files\Common Files\AOL\1270149381\ee\AOLSvcMgr.dll

    MD5: defaae33e03bead264fd8b033073db0b  C:\Program Files\Common Files\AOL\1270149381\ee\coolcore54.dll

    MD5: 930eeac7175c5798c782b5c2dbe5be16  c:\program files\common files\aol\1270149381\ee\services\aolsystrayservice\ver4_1_1_2\AOLSysTrayService.dll

    MD5: a9da87ac4d15fe79b0c95eaa4c1faed6  c:\program files\common files\aol\1270149381\ee\services\boxelyrenderer\ver3_13_5_4\boxelyRenderer.dll

    MD5: 1556f48b35e2059e6283622b00485f58  c:\program files\common files\aol\1270149381\ee\services\connection\ver7_1_2_1\connection.dll

    MD5: f17576003c9e14c3e111c6c2116a9fe7  c:\program files\common files\aol\1270149381\ee\services\desktopBrowser\ver0_2_58_1\abrowser.dll

    MD5: 2a1a7dfe62d1bd7368838f0a40508f87  c:\program files\common files\aol\1270149381\ee\services\desktopBrowser\ver0_2_58_1\apopup.dll

    MD5: 131d9b9e113d8c16c8e08d46eff22a3a  c:\program files\common files\aol\1270149381\ee\services\desktopBrowser\ver0_2_58_1\desktopBrowser.dll

    MD5: ce915d7c031744925617a9c80b367289  c:\program files\common files\aol\1270149381\ee\services\desktopCoreApp\ver0_2_35_1\desktopCoreApp.dll

    MD5: bccc29550c2aed64316ea6b66722e307  c:\program files\common files\aol\1270149381\ee\services\dialerTray\ver4_9_12_4\AOLDialS.dll

    MD5: c4f6b2e61aba9a13819ea2e217e0bfc0  c:\program files\common files\aol\1270149381\ee\services\localStorage\ver8_1_1_1\clsSvc.dll

    MD5: 6548c67bc96a25d7d005b93615a90338  c:\program files\common files\aol\1270149381\ee\services\metrics\ver4_1_11_1\cmls.dll

    MD5: 6d555a0d73b41a6e39352a5b8fc43a48  c:\program files\common files\aol\1270149381\ee\services\miniXML\ver2_1_1_1\XMLMini.dll

    MD5: 79a3c68fc62384faa93c170a45382547  c:\program files\common files\aol\1270149381\ee\services\notification\ver7_1_1_1\Notify.dll

    MD5: 1337ef044854f38b9dfd085e56ebc3a2  c:\program files\common files\aol\1270149381\ee\services\os\ver5_2_1_1\AOLIdleMon.dll

    MD5: 483302397a9a1334fb9d44dd16638898  c:\program files\common files\aol\1270149381\ee\services\os\ver5_2_1_1\OS.dll

    MD5: 7f1949ebfb85165952be3239cdeac2b2  c:\program files\common files\aol\1270149381\ee\services\osInfo\ver2_1_1_1\OSInfo.dll

    MD5: e7e21e5bce1ea6e034298cce69e0226a  c:\program files\common files\aol\1270149381\ee\services\preferences\ver6_1_1_1\preferences.dll

    MD5: f0d6972685a05ff7396208c3da7ce52b  c:\program files\common files\aol\1270149381\ee\services\proxyprovider\ver1_0_0_1\proxyprovider.dll

    MD5: dae616813f2371b85f8e36d6f9ae4aed  c:\program files\common files\aol\1270149381\ee\services\suiteFramework\ver5_1_4_1\suiteFramework.dll

    MD5: 1f375ab3d61d9e46deb0924d2d0c1bf9  c:\program files\common files\aol\1270149381\ee\services\sysinfo\ver2_5_6_1\SysInfo.dll

    MD5: 7b1e1bdc102029bdd0082536fcece3bf  c:\program files\common files\aol\1270149381\ee\services\toaster\ver5_1_6_1\toaster.dll

    MD5: 29d1b7b639d593b4ca7f355dde7fdb8d  c:\program files\common files\aol\1270149381\ee\services\waolTrayMenuService\ver_0_9_1\waolTrayMenuService.dll

    MD5: 4acff1a0e97d660eb9204b1c9009c522  C:\Program Files\Common Files\AOL\1270149381\ee\tai2.dll

    MD5: bf9d64e0ecd591bc1b38bd335156b66f  C:\Program Files\Common Files\AOL\1270149381\ee\xprt5.dll

    MD5: 50d574d226a62265dd2ecf02bf3abfd6  C:\Program Files\Common Files\AOL\1270149381\ee\xprt6.dll

    MD5: 1d2adb0f3ff425ff9a2443b6de3b6bdc  C:\Program Files\Common Files\AOL\ACF\ActCntxt.dll

    MD5: 2f05796539fcb9af513c34b3ddc2a23e  C:\Program Files\Common Files\AOL\ACF\StaActvr.dll

    MD5: 12d6ec102d855531f6534e48ec6b39b8  C:\Program Files\Common Files\AOL\ACS\AcsCmn.dll

    MD5: 306c1ee9c2e4a1cb93c9b5f4a6e8915e  C:\Program Files\Common Files\AOL\ACS\ACSMDiag.dll

    MD5: e8bff49a06494bbaed2f396356e7bdd5  C:\Program Files\Common Files\AOL\ACS\ACSSwu.dll

    MD5: 6478a682e967ff58dd19439977187042  C:\Program Files\Common Files\AOL\ACS\AOLacsd.dll

    MD5: 85180cf88c5ebad73b452a43a004ca51  C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe

    MD5: 29508ec2ea20ba7a89255ebbc20e0d4d  C:\Program Files\Common Files\AOL\ACS\xpat.dll

    MD5: 628c28f3b0f227266573efd19faa9eb6  C:\Program Files\Common Files\AOL\AOLDiag\tbdiag.dll

    MD5: d7a876dce810cbcdeaa3c1c0049f5758  C:\Program Files\Common Files\AOL\Topspeed\3.0\aoltpsd3.dll

    MD5: caa1ebd9ad92e6c6e83a5642ebc34ca6  C:\Program Files\Common Files\AOL\TopSpeed\3.0\aoltpsd3.exe

    MD5: 20f6f19fe9e753f2780dc2fa083ad597  C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

    MD5: 7bdb4e00e1cb174b56e5b2c31dde68a7  C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe

    MD5: b26a3ea976e6fd5c03c65f6e5824ad7c  C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe

    MD5: e52784c250a13a1e9261f02b98d45e87  C:\Program Files\Common Files\McAfee\MSC\LangSel.dll

    MD5: c4cfc1d3f96a2f3c23044dc3119b5fa4  C:\Program Files\Common Files\McAfee\MSC\McRtMui.dll

    MD5: 444f4ca5b252a785477ea55898535e93  c:\Program Files\Common Files\McAfee\MSC\mcutil\10,5,155,0\mcutil.dll

    MD5: be02c80a9d856868bb14e4c7db6f82bb  C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe

    MD5: 52a1912cf1ef22b4e8658377b550b3b7  C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe

    MD5: 1dd12615e7051e4d33aff4523ca233fc  C:\Program Files\Common Files\McAfee\SystemCore\mcshield.dll

    MD5: af9439c99cfd0b3c0082301fbede7601  C:\Program Files\Common Files\McAfee\SystemCore\mytilus3.dll

    MD5: 9de422410aefc8405547b1085cfc39a1  C:\Program Files\Common Files\McAfee\SystemCore\mytilus3_worker.dll

    MD5: 92dc242f1a6c30c8304b7ce9e920e8c5  C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20101025031505.dll

    MD5: a7e8525fa8788ca52f728414a65ba349  C:\Program Files\Common Files\Microsoft Shared\INK\SKCHUI.DLL

    MD5: d53825bb55b59b7ccd4ca9067e540cbc  C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\PDM.DLL

    MD5: 245f62a2aa67f4a61f10174bf1017327  C:\Program Files\DellSupport\brkrsvc.exe

    MD5: 5b1ad63a4425f572c67969889cee8e42  C:\Program Files\Glary Utilities\initialize.exe

    MD5: 0dcd17c9a3b135c61834c716a412a5bf  C:\Program Files\Glary Utilities\rtl70.bpl

    MD5: 599dabd485b83b3ddbfcacfd60ac8774  C:\Program Files\Glary Utilities\vcl70.bpl

    MD5: 828c636e80bdd79e394338b32de5e373  C:\Program Files\Google\Google Earth\plugin\npgeplugin.dll

    MD5: 5599a43195dde9f74c0574e255785a1c  C:\Program Files\Google\Update\1.2.183.39\npGoogleOneClick8.dll

    MD5: e71b03ff6b819ae1a286aa27e956d523  C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

    MD5: 2cf574d0965f58e514a2dc94114d7eca  C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

    MD5: 874173edbd4f2fe711f245855a2ffa23  C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

    MD5: 4307641ca3389a210295fdffd2a73dee  C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

    MD5: 0a5f85374bd329c9ab20773b6a5ad367  C:\Program Files\Internet Explorer\ieproxy.dll

    MD5: cb4b91dd13b2554052e76ae1778d6cb1  C:\Program Files\Internet Explorer\plugins\npqtplugin.dll

    MD5: cb4b91dd13b2554052e76ae1778d6cb1  C:\Program Files\Internet Explorer\plugins\npqtplugin2.dll

    MD5: cb4b91dd13b2554052e76ae1778d6cb1  C:\Program Files\Internet Explorer\plugins\npqtplugin3.dll

    MD5: cb4b91dd13b2554052e76ae1778d6cb1  C:\Program Files\Internet Explorer\plugins\npqtplugin4.dll

    MD5: cb4b91dd13b2554052e76ae1778d6cb1  C:\Program Files\Internet Explorer\plugins\npqtplugin5.dll

    MD5: cb4b91dd13b2554052e76ae1778d6cb1  C:\Program Files\Internet Explorer\plugins\npqtplugin6.dll

    MD5: cb4b91dd13b2554052e76ae1778d6cb1  C:\Program Files\Internet Explorer\plugins\npqtplugin7.dll

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  2. Anonymous
    2011-10-07T06:02:34+00:00

    The following additional scans were either run or completed again on Thursday 10 /6 or Friday 10/7 today:

    1. Kapersky Virus Removal Tool:  No threats found

    http://www.kaspersky.com/antivirus-removal-tool?form=1

    1. McAfee Security Scan Plus:  Threats detected:  None

    http://home.mcafee.com/downloads/free-virus-scan

    1. Trend Micro HouseCall:  No threats

    http://housecall.trendmicro.com/au/

    1. Bitdefender Antivirus Quick Scan:  Your computer is not infected

    http://www.bitdefender.com/scanner/online/free.html

    1. PcPitstop PcMatic: 

    high security threats:  Congratulations, there is no malware present on your PC.

    low security threats:  Congratulations, there is no malware present on your PC.

    http://www.pcpitstop.com/pcmatic-freescan?aff=6398

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  3. Anonymous
    2011-10-07T01:31:52+00:00

    I did not understand why you had me look for these other KB numbers in add remove programs.  Windows update indicated that there was a problem with one update.  Does missing the other KB numbers mean that there were problems with other updates that were not reported by windows update?  When viewing windows update there are lots of other updates which are optional that I did not attempt to download or install.  Were all the numbers that you listed for important updates that were once downloaded and installled and then disappeared???

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  4. Anonymous
    2011-10-07T01:23:28+00:00

    Forget about KB2570791!

    If KB2607712, KB2559049, KB2567680, KB2544521 and/or KB2393802 are not listed in Add/Remove Programs, you're seeing the effects of a hijackware infection and possibly a rootkit and/or bootkit infection.

    And the ONLY way you're EVER going to fix it is by formatting the HDD & then doing a clean install of Windows. If you want me to tell you how to do that AGAIN, just ask. Otherwise, see my most recent replies to ALL of your many, many threads.

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  5. Anonymous
    2011-10-07T00:53:16+00:00

    Does the missing KB ............. update mean malware despite the multiple scans that are reporting no malware. 

    I am getting the impression from you that I am unlikely to get a confirmation???????

    One just has to go to the trouble of formating their hard disk and starting all over again?

    I would have done that already instead of consuming all this time if it were easy.  At one time I had a failed hard drive and dell sent to me a replacement with preinstalled windows xp and it took a long time to learn how to move things.  They had sent to me a container to place the old hard drive which was connected to the usb port and then I remember having to search for and move files.  I lost all of my programs.  So if I have to do this it seems both painful and time consuming.  That is why I wasand am looking for a confirmation with any of the maleware detectors

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