Windows 7 Service Pack 1 x64 Installation Failure error code 0x80073701

Anonymous
2011-02-24T08:39:39+00:00

Hi, I have tried to install SP1 on Window 7 Home Premium x64 several times today and all end up with failure with the same error code. (error code 0x80073701 - the reference can not be found). I have tried troubleshooting windows update, system update readiness tools, disabling security software, and even installing in safe mode, and all end up with failure. I use offline installer (windows6.1-KB976932-X64.exe) because using windows update, the download can't even start (at first, it starts, then stuck at 22%, and then it shows the same error code).

Hope you can help...

Additional information:

Firewall: Windows Firewall

Antivirus: Microsoft Security Essential 2.0

Additional security softwares: Malwarebytes Anti-Malware 1.50 with real-time protection (has been disabled, but still fail), Panda USB Vaccine (I think this has no connection at all with this problem)

Additional resident programs: SmartDefrag 1.5, Advanced SystemCare 3.7.3, Daemon Tools Lite

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-03-03T18:59:19+00:00

Ferdian and Ron,

Can you try the following:

  1. Uninstall all updates for Windows. Go to Control Panel, then Uninstall a Program, then click on View installed updateson the left. One by one, find everything under the "Microsoft Windows" category that's listed as an "Update" or "Security Update", right-click on it and Uninstall (if available). You may need to reboot.
  2. Run the following from an administrator cmd prompt: dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
  3. Try to install SP1 again.

Let me know if this resolves your problem. Thank you both so much for your cooperation in this matter!

Mark [MSFT]

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  1. Anonymous
    2011-02-28T07:25:49+00:00

    Sorry for late replies, here's link to my log files:

    http://cid-9d16246c5d366002.office.live.com/browse.aspx/log%20files%20for%20SP1?nl=1&uc=10

    If you need the list of my programs in my computer:

    1. 7-zip 9.20 (x64 Edition)
    2. Acrobat.com 1.6.65
    3. Adobe AIR 2.5.1.17730
    4. Adobe Flash Player ActiveX and Plugin 10.2.152.26
    5. Adobe Reader X 10.0.1
    6. Advanced SystemCare 3.7.3
    7. AnyBizSoft PDF to Word (Build 3.0.0)
    8. Default ASUS Softwares
    9. ATK Package
    10. Bing Bar 6.3.2322
    11. Boingo Wi-Fi
    12. CCleaner 3.03
    13. Control Deck 1.0.5
    14. CyberLink LabelPrint
    15. DAEMON Tools Lite 4.40
    16. DAP Plugin for 64-bit IE
    17. Download Accelerator Plus 9.5.0.4
    18. Easy Watermark Studio 1.1
    19. ESET Online Scanner V3
    20. ETDWare PS/2-x64 7.0.5.10_WHQL
    21. Fast Boot (ASUS)
    22. Feedback Tool (Microsoft)
    23. Intel Turbo Boost Technology Monitor
    24. Intel Control Center
    25. Intel HD Graphic Driver
    26. Intel Management Engine Components
    27. JMicron Ethernet Adapter NDIS Driver
    28. JMicron Flash Media Controller Driver
    29. K_Series_ScreenSaver_ENG
    30. Kamus 2.04
    31. K-Lite Mega Codec Pack 6.9.5
    32. Malwarebytes Anti Malware 1.50.1
    33. Microsoft .NET Framework 4.0
    34. Microsoft Mathematics 4.0
    35. Microsoft Office Professional Plus 2010
    36. Microsoft Office Visio Professional 2007
    37. Microsoft Security Essentials 2.0
    38. Microsoft Silverlight 4.0.601.29.0
    39. Microsoft SQL Server 2005 Compact Edition (ENU)
    40. Microsoft Visual C++ 2005 and 2008 plus update
    41. Mozilla Firefox 4.0b12
    42. MSXML 4.0 SP3 Parser
    43. Nitro PDF Reader 1.4.0.11
    44. NVIDIA Driver
    45. NVIDIA Physx
    46. Panda USB Vaccine 1.0.1.4
    47. Realtek High Definition Audio Driver
    48. Revo Uninstaller 1.91
    49. SigmaPlot 10.0
    50. Skype 5.1
    51. SmartDefrag 1.50
    52. Speedbit Video Downloader
    53. SRS Premium Sound Control Panel
    54. syncables desktop SE
    55. Times Reader
    56. WIDCOMM Bluetooth Software
    57. Winamp 5.601
    58. WinDjView
    59. Windows Live Essentials 2011
    60. Windows Live Sync
    61. WOT for IE (IE 8, can't install IE 9 RC)
    62. Yahoo! Browser Plus 2.9.8
    63. Yahoo! Messenger 11

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  2. Anonymous
    2011-02-28T20:57:04+00:00

    Just to say I have the same problem (Windows 7 Ultimate 64bit)...

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  3. Anonymous
    2011-03-01T00:20:31+00:00

    I have the exact same problem. Tryed everything already with no luck.

    The source of error in file CBS.log always looks like this:

      AddCat (14): flags: 0 catfile: @0x5b239b4

    2011-02-25 20:31:49, Info                  CSI    000001a2 Performing 1 operations; 1 are not lock/unlock and follow:

      Stage (1): flags: 8 app: [microsoft-windows-RemoteFX-remoteclient-files-regkeys-deployment-LanguagePack, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"pt-BR", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0x5b2288c

    2011-02-25 20:31:49, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~x86~pt-BR~6.1.7601.17514, Update: INF_netrndis

    2011-02-25 20:31:49, Info                  CBS    Exec: Resolving Package: Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~x86~pt-BR~6.1.7601.17514, Update: INF_netrndis, PinDeployment: x86_netrndis.inf-languagepack_31bf3856ad364e35_6.1.7600.16385_pt-br_5a74a56194bd58af

    2011-02-25 20:31:49, Error                 CSI    000001a3@2011/2/25:23:31:49.483 (F) d:\w7rtm\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)

    [gle=0x80004005]

    2011-02-25 20:31:49, Error                 CSI    000001a4 (F) STATUS_SXS_ASSEMBLY_MISSING #458017# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]

    2011-02-25 20:31:49, Error                 CSI    000001a5 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #457902# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = netrndis.inf-LanguagePack, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"pt-BR", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [95]"Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~x86~pt-BR~6.1.7601.17514.INF_netrndis", rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]

    2011-02-25 20:31:49, Info                  CBS    Failed to pin deployment while resolving Update: INF_netrndis from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

    2011-02-25 20:31:49, Info                  CBS    Failed to resolve item[0] in Package: Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~x86~pt-BR~6.1.7601.17514, Update: INF_netrndis [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

    2011-02-25 20:31:49, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

    2011-02-25 20:31:49, Error                 CBS    Failed to resolve execution package: Microsoft-Windows-Client-Drivers-Package~31bf3856ad364e35~x86~pt-BR~6.1.7601.17514 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

    2011-02-25 20:31:49, Info                  CSI    000001a6@2011/2/25:23:31:49.858 CSI Transaction @0x228c680 destroyed

    2011-02-25 20:31:49, Info                  CBS    Perf: Resolve chain complete.

    2011-02-25 20:31:49, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

    2011-02-25 20:31:49, Error                 CBS    Failed to process Multi-phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

    2011-02-25 20:31:49, Info                  CBS    WER: Generating failure report for package: Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514, status: 0x80073701, failure source: Resolve, start state: Absent, target state: Staged, client id: SP Coordinater Engine

    2011-02-25 20:31:49, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

    2011-02-25 20:31:49, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...

    2011-02-25 20:31:49, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing.  Continuing without it...

    2011-02-25 20:31:50, Info                  CBS    Reboot mark refs: 0

    2011-02-25 20:31:50, Info                  CBS    SQM: Reporting package change for package: Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514, current: Absent, pending: Default, start: Absent, applicable: Installed, target: Staged, limit: Staged, hotpatch status: StillGoing, status: 0x0, failure source: Resolve, reboot required: False, client id: SP Coordinater Engine, initiated offline: False, execution sequence: 219, first merged sequence: 219

    2011-02-25 20:31:50, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514, session id: 101457923, sample type: Standard

    2011-02-25 20:31:50, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard

    2011-02-25 20:31:50, Info                  CBS    SQM: Reporting package change completion for package: Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514, current: Absent, original: Absent, target: Staged, status: 0x80073701, failure source: Resolve, failure details: "(null)", client id: SP Coordinater Engine, initiated offline: False, execution sequence: 219, first merged sequence: 219

    2011-02-25 20:31:50, Info                  CBS    SQM: resolve time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

    2011-02-25 20:31:50, Info                  CBS    SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

    2011-02-25 20:31:50, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

    2011-02-25 20:31:50, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514, session id: 101457924, sample type: Standard

    2011-02-25 20:31:50, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard

    2011-02-25 20:31:50, Info                  CBS    Enabling LKG boot option

    2011-02-25 20:31:50, Info                  CBS    Restored system sleep block state: 0x80000000

    2011-02-25 20:31:50, Info                  CBS    SPI: Error callback - 0x80073701

    2011-02-25 20:31:50, Info                  CBS    Exec: Processing complete.  Session: 30135618_959147556, Package: Package_for_KB976932~31bf3856ad364e35~x86~~6.1.1.17514 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

    2011-02-25 20:31:50, Error                 CBS    Failed to perform operation.  [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

     

    What can I do now?

    Hi Dr. Mauricio,

    Is there any chance you had upgraded to Windows 7 RTM from a pre-release version of Windows 7?

    Mark [MSFT]

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