Windows 7 Service Pack 1 x64 Installation Failure error code 0x80073701

Anonymous
2011-02-24T08:39:39+00:00

Hi, I have tried to install SP1 on Window 7 Home Premium x64 several times today and all end up with failure with the same error code. (error code 0x80073701 - the reference can not be found). I have tried troubleshooting windows update, system update readiness tools, disabling security software, and even installing in safe mode, and all end up with failure. I use offline installer (windows6.1-KB976932-X64.exe) because using windows update, the download can't even start (at first, it starts, then stuck at 22%, and then it shows the same error code).

Hope you can help...

Additional information:

Firewall: Windows Firewall

Antivirus: Microsoft Security Essential 2.0

Additional security softwares: Malwarebytes Anti-Malware 1.50 with real-time protection (has been disabled, but still fail), Panda USB Vaccine (I think this has no connection at all with this problem)

Additional resident programs: SmartDefrag 1.5, Advanced SystemCare 3.7.3, Daemon Tools Lite

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-03-03T18:59:19+00:00

Ferdian and Ron,

Can you try the following:

  1. Uninstall all updates for Windows. Go to Control Panel, then Uninstall a Program, then click on View installed updateson the left. One by one, find everything under the "Microsoft Windows" category that's listed as an "Update" or "Security Update", right-click on it and Uninstall (if available). You may need to reboot.
  2. Run the following from an administrator cmd prompt: dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
  3. Try to install SP1 again.

Let me know if this resolves your problem. Thank you both so much for your cooperation in this matter!

Mark [MSFT]

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  1. Anonymous
    2011-03-06T00:54:38+00:00

    Dear Mark,

    Thank you very much for all the time we have put together to solve this perplexing problem.

      I now have SP1!

     After following your last instructions I went to Window Update and updated it but there was no SP1 update. So I had downloaded and saved the update from Microsoft's download site.  I ran it and it finally works. Again many thanks.

    Ron

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  2. Anonymous
    2011-03-05T16:18:13+00:00

    Dear Mark,

    Again, thank you for your help regarding this problem. I can solve this problem because of your help. Hopefully, the other fellow (RonaldHaht) can solve this problem as soon as possible.

    Best Regards,

    Ferdian87

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  3. Anonymous
    2011-03-04T19:35:57+00:00

    Forgot to add... Please also uninstall any versions of Internet Explorer 9 (beta or RC) that you have. This can be done from "View installed updates" similar to step 1.

    Mark [MSFT]

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