Windows 7 Service Pack 1 x64 Installation Failure error code 0x80073701

Anonymous
2011-02-24T08:39:39+00:00

Hi, I have tried to install SP1 on Window 7 Home Premium x64 several times today and all end up with failure with the same error code. (error code 0x80073701 - the reference can not be found). I have tried troubleshooting windows update, system update readiness tools, disabling security software, and even installing in safe mode, and all end up with failure. I use offline installer (windows6.1-KB976932-X64.exe) because using windows update, the download can't even start (at first, it starts, then stuck at 22%, and then it shows the same error code).

Hope you can help...

Additional information:

Firewall: Windows Firewall

Antivirus: Microsoft Security Essential 2.0

Additional security softwares: Malwarebytes Anti-Malware 1.50 with real-time protection (has been disabled, but still fail), Panda USB Vaccine (I think this has no connection at all with this problem)

Additional resident programs: SmartDefrag 1.5, Advanced SystemCare 3.7.3, Daemon Tools Lite

Windows for home | Previous Windows versions | Windows update

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Anonymous
2011-03-03T18:59:19+00:00

Ferdian and Ron,

Can you try the following:

  1. Uninstall all updates for Windows. Go to Control Panel, then Uninstall a Program, then click on View installed updateson the left. One by one, find everything under the "Microsoft Windows" category that's listed as an "Update" or "Security Update", right-click on it and Uninstall (if available). You may need to reboot.
  2. Run the following from an administrator cmd prompt: dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
  3. Try to install SP1 again.

Let me know if this resolves your problem. Thank you both so much for your cooperation in this matter!

Mark [MSFT]

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  1. Anonymous
    2011-03-06T06:07:00+00:00

    Hi Mark,

    Yes, I followed your last instructions and deleted all languages but english.  You might note that before you delete the windows updates the auto update should be change or the updates that were deleted will start being loaded back on after the restart.  I didn't have IE9.  I will wait until after the beta.  Thanks again.

    Ron

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  2. Anonymous
    2011-03-06T05:48:25+00:00

    Hi Ron,

    That is great to hear! Just to confirm so it can help others... you had to remove all the other languages, and IE9 as well? (if you had it)

    Mark [MSFT]

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  3. Anonymous
    2011-03-06T05:26:22+00:00

    Hi Ferdian,

    Thank you for your input in this thread.  I was finally able to get SP1 on my ASUS notebook.  Hope we don't have anymore problems.  Good luck to you.

    Ron

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